My account remains blocked and my ₹16,2000 is stuck

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Odds96 Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Dear AskGamblers Team,

Thank you for your response.

I would like to clarify and respond to the statements made by Odds96:

I received only one warning from the casino regarding using a family member’s bank account. After that, I took the warning seriously and corrected my mistake.

When my account was eventually blocked, I had submitted a withdrawal request to my own verified crypto account, not to a third party. I did not repeat the earlier mistake.

The casino’s claim that I received five warnings is completely false. I was never informed of any such repeated violations. If this claim is true, I request that AskGamblers ask the casino to provide exact dates and content of each of the alleged five warnings.

As for the wagering condition, I was actively participating in games, and no clear message was given that specific wagering conditions were still pending.

Finally, even if a violation occurred, the Terms of Service (Clause 1.6.6) state that in a low-severity violation, a 10% charge may be applied — not a 100% seizure of funds. In my case, ₹16,2000 was fully taken, which is highly unfair and disproportionate.

I respectfully request AskGamblers to review this matter again and request Odds96 to provide documented proof for:

All five alleged warnings

Any specific unmet wagering requirements at the time of account closure

Thank you for your time and support in helping resolve this dispute fairly.

I NEED MY MONEY BACK🙏🙏🙏🙏🙏

Sincerely,

< full name removed >

Dear Prince Kumar,

Thank you for your message.

We carefully reviewed your case and want to clarify a few important points. In your message, you mentioned that you did not intentionally break any rules. However, even after receiving an official warning from our team about using third-party payment methods, you continued to violate these rules. Our Terms of Service prohibit both third-party payments and opposite betting, and this is explained clearly to all players at registration.

In addition, we noticed repeated attempts to withdraw funds without meeting the required wagering conditions for your deposits. You were warned about this behavior on five separate occasions.

We have already explained all of these points to you several times in writing via email.

Unfortunately, these repeated violations left us with no choice but to act in accordance with our license policy. We always do our best to resolve such cases without blocking accounts, but after multiple warnings and continued breaches, your account was permanently closed and processing fees were deducted as per our Terms of Service.

Due to AG’s guidelines regarding sensitive information, we cannot disclose further details publicly. However, we are happy to share all necessary proof about this case directly with the AG team if required and clear our name from those false accusations.

Thank you.