Sitewide maintenance scheduled for the October 1st at 11am CET.
Kindly note that the site might not be available during the maintenance.

Ag Awards

Monte Carlo Casino - Nothing is responding at this casino

Complaint Info
Disputed casino Monte Carlo Casino
Reason Software glitch
Amount € 100
Posted on October 24, 2014

I was playing at this casino when out of nowhere the games stopped working, I got the message the game is not available right now try again later.
So I did just that I tried again later and then even later until I got feed up and I tried to withdraw the money I deposited now I get another message where it says server error so I cant withdraw the money.
I tried to turn to the support but there is no live-chat even if it says in the casino review I could only contact them via mail I have sent now 4 email and tried contacting them for 2 days I have never had worse experience gambling than I had at this casino. I want my money back the whole 100 euro I deposit and close my account im not playing anymore at this casino.

All lies below, im expecting restitution for this complete unprofessionalism and insult on your part by making me send 4 EMAILS without answers.

We are committed to providing you with excellent standards of service and we welcome your suggestions and feedback.

Posted on October 13, 2014

Indeed, there was a problem caused by one of our suppliers but everything is solved and running ok at the moment. Player asked for withdrawal, and it was approved. Can player confirm this?

Posted on October 16, 2014

They claim to have sent me the money but I have still not received it so I would like to keep this complaint open.

Posted on October 23, 2014

Dear @Joseluis50,
Did you received your funds? Can we close this complaint?

Joseluis50 Sweden
Posted on October 23, 2014

Yes you can close it I got the money, thanks.


Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy