Closed my account while trying to steal my money

I made dozens of deposits between the 29th of February and the 9th March and played through thousands of dollars. I have not received 1 cercle vip point. The amount of deposits and playthrough should have moved me from Silver to Gold status and I should have earned a substantial amount of points. I first contacted the casino on the 29th of February via Live Chat to report that my points were not accumulating. I have now been told by live chat on at least half a dozen occassions that they are waiting for another department which they can only contact via email and therefore cannot speak to anyone and that they have escalated the issue. My attempts to contact the casino via their contact email address and online form have been ignored. Really unhappy.

I have seen an advertisement on tv about monte carlo casini and decided to open an account. I deposut £200 and received bonus of £200. After opening the account i upload my credit card , passport and proof of address as i have been playing on many casinos and fully aware of the verification. During my plays my balance went over £2000 all with stakes around £8 and below.. And few times i made a stake of £10 and won £2950 on gonzo quest. The same day they publish my name on their home page as big winner. I was over the moon to have such a good win. But the next day when i requested withdrawal they sent me an email about closure of my account. The email reads : After reviewing your documents, your Monte Carlo Casino account has been closed and your balance with-held. This is due to: • Fraudulent activity detected on your account. This is in accordance with clause 3.12 of our General Terms & Conditions: “Monte Carlo Casino reserves the right to terminate an account, ban a player and retain all funds where that player is reasonably suspected of engaging in fraudulent activities which include, but are not limited to, use of stolen or falsified credit cards or account numbers, chip dumping, forgery, collusion, and submission of data or documents which are forged, stolen or otherwise misappropriated..” You are not permitted to open another account with Monte Carlo Casino. Should you attempt to, or succeed in, opening a further account with Monte Carlo Casino by omitting and/or by changing personal details and/or by providing false or misleading information, we reserve the right to immediately close that account and to retain any balance on the account, including any deposits. May we remind you that we take the observance of our Terms and Conditions very seriously and shall not tolerate any non-adherence. Please note that the result of our investigation is final and your account will remain permanently closed. Thank you for choosing Monte-Carlo® Casino. Best Regards, Emily Monte-Carlo® Casino Customer Service Team Although i have accounts on many casino sites , they refer me as fraud user , even i sent them all documents required. The reason they close my account according to live chat conversation was due to staking £10 which there was no warning what so ever during the game play , and i was fully unaware of that fact. They not only kept my big win but also kept my previous winnings and name me as fraudster due to fact that i had a big win. Although i ask them to remove my name from their home screen , they still displaying as big win on gonzo which they refuse to pay. I had previous wins on different sites and never had such an issue. I recommend all punters to avoid this casino as they try to find any excuse to close your account and avoid paying out. Their customer service is not helpful at all , and all they say is sorry for the inconvenience.

I deposit 100 euro in casino monte carlo and they promised me a 100% bonus but after my deposit no bonus at all. After sending two emails with no response i am gambling with the 100 euro. After 100 spins i cant continue because the game was not currently unavaiable. Sending 4 emails again but still not any response. I try to withdraw the 125 euro but that was also impossible. Can you help me please

I was playing at this casino when out of nowhere the games stopped working, I got the message the game is not available right now try again later. So I did just that I tried again later and then even later until I got feed up and I tried to withdraw the money I deposited now I get another message where it says server error so I cant withdraw the money. I tried to turn to the support but there is no live-chat even if it says in the casino review I could only contact them via mail I have sent now 4 email and tried contacting them for 2 days I have never had worse experience gambling than I had at this casino. I want my money back the whole 100 euro I deposit and close my account im not playing anymore at this casino. All lies below, im expecting restitution for this complete unprofessionalism and insult on your part by making me send 4 EMAILS without answers. We are committed to providing you with excellent standards of service and we welcome your suggestions and feedback.