Hello Askgamblers, This is the strangest case I have ever seen at an online casino.
First of all I made an account with montecarlocasino and my account was instant closed down after registration, they told me that I needed to send documents, I did so and they reopend my account and let me deposit.
Then I deposited 3500 NOK to my account and then I changed my mind about playing bc of some complaints about the casino. Then I recived a mail regarding my withdraw that I need to wager my money at least one time in the casino, I did that and made an withdraw of 2700NOK.
NOTE: there was never an active bonus or active promotion or simular on my account.
After that they closed my account and said that I had broken their rules and have used same IP address as other users did, Really dont know why they are saying that, because I use my mobile internet connection. So what they are saying is totaly wrong.
In the very same mail i also got an confimed answer that I will not recive my money that I have withdraw.
They are saying that I have broken this rule.
I cant understand that because I have never had an account with montecarlocasino and I have not done iligal things on the site.
I have several mails sendt with them, but they are all in sweedish, so I cant repost the mails here i guess ?
Anyway, this casino is stealing money and they dont care about you as a customer. I really hope for some help in this case Askgamblers.
A real fraud casino is this, do NOT open an account with this group!
Hope for my money back at this complaint.
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