Loyalty Points Not Credited

Hello Askgamblers, This is the strangest case I have ever seen at an online casino. First of all I made an account with montecarlocasino and my account was instant closed down after registration, they told me that I needed to send documents, I did so and they reopend my account and let me deposit. Then I deposited 3500 NOK to my account and then I changed my mind about playing bc of some complaints about the casino. Then I recived a mail regarding my withdraw that I need to wager my money at least one time in the casino, I did that and made an withdraw of 2700NOK. NOTE: there was never an active bonus or active promotion or simular on my account. After that they closed my account and said that I had broken their rules and have used same IP address as other users did, Really dont know why they are saying that, because I use my mobile internet connection. So what they are saying is totaly wrong. In the very same mail i also got an confimed answer that I will not recive my money that I have withdraw. They are saying that I have broken this rule. "16.1. Either we or you are entitled to terminate this Agreement at any time. Closure of your Account represents termination of this Agreement. In the event of any re-activation or re-opening of your Account by us, these Terms of Use will again govern your access to and use of the Site. " I cant understand that because I have never had an account with montecarlocasino and I have not done iligal things on the site. I have several mails sendt with them, but they are all in sweedish, so I cant repost the mails here i guess ? Anyway, this casino is stealing money and they dont care about you as a customer. I really hope for some help in this case Askgamblers. A real fraud casino is this, do NOT open an account with this group! Hope for my money back at this complaint. Regards, Dan T.

I have seen an advertisement on tv about monte carlo casini and decided to open an account. I deposut £200 and received bonus of £200. After opening the account i upload my credit card , passport and proof of address as i have been playing on many casinos and fully aware of the verification. During my plays my balance went over £2000 all with stakes around £8 and below.. And few times i made a stake of £10 and won £2950 on gonzo quest. The same day they publish my name on their home page as big winner. I was over the moon to have such a good win. But the next day when i requested withdrawal they sent me an email about closure of my account. The email reads : After reviewing your documents, your Monte Carlo Casino account has been closed and your balance with-held. This is due to: • Fraudulent activity detected on your account. This is in accordance with clause 3.12 of our General Terms & Conditions: “Monte Carlo Casino reserves the right to terminate an account, ban a player and retain all funds where that player is reasonably suspected of engaging in fraudulent activities which include, but are not limited to, use of stolen or falsified credit cards or account numbers, chip dumping, forgery, collusion, and submission of data or documents which are forged, stolen or otherwise misappropriated..” You are not permitted to open another account with Monte Carlo Casino. Should you attempt to, or succeed in, opening a further account with Monte Carlo Casino by omitting and/or by changing personal details and/or by providing false or misleading information, we reserve the right to immediately close that account and to retain any balance on the account, including any deposits. May we remind you that we take the observance of our Terms and Conditions very seriously and shall not tolerate any non-adherence. Please note that the result of our investigation is final and your account will remain permanently closed. Thank you for choosing Monte-Carlo® Casino. Best Regards, Emily Monte-Carlo® Casino Customer Service Team Although i have accounts on many casino sites , they refer me as fraud user , even i sent them all documents required. The reason they close my account according to live chat conversation was due to staking £10 which there was no warning what so ever during the game play , and i was fully unaware of that fact. They not only kept my big win but also kept my previous winnings and name me as fraudster due to fact that i had a big win. Although i ask them to remove my name from their home screen , they still displaying as big win on gonzo which they refuse to pay. I had previous wins on different sites and never had such an issue. I recommend all punters to avoid this casino as they try to find any excuse to close your account and avoid paying out. Their customer service is not helpful at all , and all they say is sorry for the inconvenience.

I deposit 100 euro in casino monte carlo and they promised me a 100% bonus but after my deposit no bonus at all. After sending two emails with no response i am gambling with the 100 euro. After 100 spins i cant continue because the game was not currently unavaiable. Sending 4 emails again but still not any response. I try to withdraw the 125 euro but that was also impossible. Can you help me please

I was playing at this casino when out of nowhere the games stopped working, I got the message the game is not available right now try again later. So I did just that I tried again later and then even later until I got feed up and I tried to withdraw the money I deposited now I get another message where it says server error so I cant withdraw the money. I tried to turn to the support but there is no live-chat even if it says in the casino review I could only contact them via mail I have sent now 4 email and tried contacting them for 2 days I have never had worse experience gambling than I had at this casino. I want my money back the whole 100 euro I deposit and close my account im not playing anymore at this casino. All lies below, im expecting restitution for this complete unprofessionalism and insult on your part by making me send 4 EMAILS without answers. We are committed to providing you with excellent standards of service and we welcome your suggestions and feedback.