Monte Carlo Casino - Loyalty Points Not Credited

Katrina Trask Australia
posted on March 10, 2016.

I made dozens of deposits between the 29th of February and the 9th March and played through thousands of dollars. I have not received 1 cercle vip point. The amount of deposits and playthrough should have moved me from Silver to Gold status and I should have earned a substantial amount of points. I first contacted the casino on the 29th of February via Live Chat to report that my points were not accumulating. I have now been told by live chat on at least half a dozen occassions that they are waiting for another department which they can only contact via email and therefore cannot speak to anyone and that they have escalated the issue. My attempts to contact the casino via their contact email address and online form have been ignored. Really unhappy.

posted on March 14, 2016.

Dear @fb_10­684­789­298­57442,

Any update regarding your complaint? Thank you.