Delaying my cashout for no reason, unfairly cutting winnings in half
I played on Nordicasino on 22.08.19
I deposited 50€ with a 200% Bonus.
I managed to wager it through and be able to cashout 1000€ (23.08.19).
After succesfully verficated my account (23.08.19) and Phone verification (28.08.19) / Also they told me that i only can cashout 500 from my winnings.. In there Bonus terms it says: Once you receive a bonus you will be allowed to cash out a maximum of x20 of your deposit.
so it would mean 50€ * 20 = 1000€ not 500€ as they said.
Now its the 01.09.19 and they still not cashed it out.
Ive tried to reach out to the livechat so many times, but nothing goes on.
I deposited 50€ with a 200% Bonus.
I managed to wager it through and be able to cashout 1000€ (23.08.19).
After succesfully verficated my account (23.08.19) and Phone verification (28.08.19) / Also they told me that i only can cashout 500 from my winnings.. In there Bonus terms it says: Once you receive a bonus you will be allowed to cash out a maximum of x20 of your deposit.
so it would mean 50€ * 20 = 1000€ not 500€ as they said.
Now its the 01.09.19 and they still not cashed it out.
Ive tried to reach out to the livechat so many times, but nothing goes on.
Nordicasino Complaint Stats
Resolved
6 / 6
Avg. Amount
$1,801
Avg. Complaint Duration
4 days
Avg. Response Time
2 days
Nordicasino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 5 out of 5 complaints in this category have been resolved.
This operator's average complaint duration is 4 days, while the average duration across all operators is 8 days.