Delaying my cashout for no reason, unfairly cutting winnings in half
I played on Nordicasino on 22.08.19
I deposited 50€ with a 200% Bonus.
I managed to wager it through and be able to cashout 1000€ (23.08.19).
After succesfully verficated my account (23.08.19) and Phone verification (28.08.19) / Also they told me that i only can cashout 500 from my winnings.. In there Bonus terms it says: Once you receive a bonus you will be allowed to cash out a maximum of x20 of your deposit.
so it would mean 50€ * 20 = 1000€ not 500€ as they said.
Now its the 01.09.19 and they still not cashed it out.
Ive tried to reach out to the livechat so many times, but nothing goes on.
I deposited 50€ with a 200% Bonus.
I managed to wager it through and be able to cashout 1000€ (23.08.19).
After succesfully verficated my account (23.08.19) and Phone verification (28.08.19) / Also they told me that i only can cashout 500 from my winnings.. In there Bonus terms it says: Once you receive a bonus you will be allowed to cash out a maximum of x20 of your deposit.
so it would mean 50€ * 20 = 1000€ not 500€ as they said.
Now its the 01.09.19 and they still not cashed it out.
Ive tried to reach out to the livechat so many times, but nothing goes on.