Refused to close account despite asking twice via email and refused to refund losses afterwards

Hello. I withdraw 5000€ on 2 november. I received mail on 8 november has my withdraw is ok. Normaly i received monney 2 days after received mail. On 19 november I don t received monney on my account. What is the problem with banking transfert? I m very worried. Sorry for my english i m french.
On tchat manager say that banking transfert ok on 9 november. And as i don t received they make an other transfert on 17 november. Don t received.

Hello

I registered To nordicasino without a problem last thursday and made a deposit of 30€, everything was fine untill i ended winning money and decided To withdraw winnings. I made a withdraw request of 1000e. On friday i tried To login To make a New deposit but only To find out im Blocked from the site. I contacted the livechat and asked why am i Blocked suddenly when withdrawing. I was told my account was Blocked because i had closed account on their Sister site due To gambling problem. I even asked what about my initial deposit shouldnt they refund it atleast, they just told me its my on fault.

Why the f*** they let me open a account there and deposit. They even asked if i want the 1st deposit bonus when i registered, so how should i know i cant play there. That cant Be legal To accept My deposits, and refuse To pay when i win. They obviously can block me from registering but they just want To steal money this way. When joining i didnt know i have 0% chance of winning

I played on Nordicasino on 22.08.19

I deposited 50€ with a 200% Bonus.

I managed to wager it through and be able to cashout 1000€ (23.08.19).

After succesfully verficated my account (23.08.19) and Phone verification (28.08.19) / Also they told me that i only can cashout 500 from my winnings.. In there Bonus terms it says: Once you receive a bonus you will be allowed to cash out a maximum of x20 of your deposit.

so it would mean 50€ * 20 = 1000€ not 500€ as they said.


Now its the 01.09.19 and they still not cashed it out.

Ive tried to reach out to the livechat so many times, but nothing goes on.

Hi, even though I told Nordicasino several times over month that I am adictive and need them to close my account they refused to do so and send me free bonuses instead. I have added screenshots for you to understand what happened and use them to briefly summerize what happened. Please see screenshopts to follow up the events: Screenshot 1: An overview about all my communication with nordicasino. You can see that whenever I contacted them and told them I was addicted, they sent me a bonus a few days later. Screenshot 2: On Oct. 22 I wanted to set up a deposit limit but it was denied because the limit was too low. I replied that in this case I wanted a permanent exclusion. I didn't receive any answer. Screenshot 3: I sent additional emails to the support in November, asking for a permanent closure stating that I am a problem gambler. In this screenshot you see my follow-up mails on Feb. 11 and Feb 13, following one email from Nov 25 in which I say, that I suffer from gambling addiction and request a permanent closure at nordicasino and all other casinos that are operated by their owners. Screenshot 4: I received automated replys that my emails were received. In this case its the mail I sent on Nov. 25 with the subject "closure of my account" which was shown in screenshot number 3. Screenshot 5: Confirmation of the casino that my email from Feb 13 with the same subject was received. Screenshot 6: I finally get a reply on Feb 18. The manager asks why I wanted to close my account (what I cleary stated in all of the mails before) and issues me ANOTHER free bonus to trigger my addiction AGAIN! Screenshot 7: On Feb 19 I reply once more, that I am addictive and need a permanent closure (see quote in the lower part of the screenshot). The manager "times out" my account for one week and says he'll get back to me after this, what he never did. Screenshot 8: On the same day I reply that I dont want to wait for a week for a new request but I want a permanent immediate closure. Until July I get no response (but 3 more free bonuses, see overview in screenshot 1). On July 17 I deposit and lose again after I received another free bonus which triggered me. I ask again for a ban and a refund of the 150 Euro. Since my first request I deposited and lost around 300 euro. I threaten to pass the case to important affiliates. Within a few hours I get the response that my account is closed, AGAIN for only 7 days. Three days ago I told the casino that I sent these informations to askgamblers.com and yesterday they agreed to permanently close the account but refused to refund my depsoits since November, when I told the for the first time that I have problems to control myself. I think their behaviour is highly unacceptable. Instead of supporting people who dont only enjoy gambling they ignore them and push them even further. This cannot be accepted, can it? If you need, I can send further proof of my deposits. Thank you