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Grand Fortune Casino - Non payout of winnings

RESOLVED
Complaint Info
Disputed casino Grand Fortune Casino
Reason Delayed payment
Amount $ 200
Jbutwinick United States Message
Posted on November 20, 2017

I have been waiting 2 weeks for a withdrawal. I have confirmed with customer service that all play through requirements have been met and the amount is eligible for withdrawal. The amount is $200. However, they claim to have not received my authorization forms. I have submitted the forms multiple times. I'm a lawyer, so I work with documents all the time, and I'm confident that my submissions are adequate.

Also, I have had issues with customer service. I'm only able to communicate with the chat feature. I have sent multiple emails and left one voicemail, and despite automated assurances that I should receive a reply within 24 hours, I have yet to receive a reply to my emails or voicemail.

I like the software and slot variety, but I'm concerned about making this my go to site if there are withdrawal issues. I hope that this is due to my new account status.

Thank you.

Jeff B.

Posted on November 24, 2017

Hi Jeff--

I'm very sorry for the difficulties you've been experiencing with this and I believe I can have this resolved for you in very short order.

While I have no reason to doubt you've sent your documents, I'm unable to locate them. Additionally, I don't have your preferred method of payment in the notes on your account. I've just sent you an email regarding all this--as soon as I receive your reply along with your documents, I'll be able to have your withdrawal sorted for you without delays.

I'll be waiting for your email...

All the best,

Tawni

Jbutwinick United States
Posted on November 24, 2017

I just re-sent the docs, along with a bit coin code.

I'm hoping for a prompt resolution.

Thanks,

Jeff B.

Jbutwinick United States Message
Posted on November 27, 2017

I submitted all documents, and was informed that my documents were in order by Tawni. However, there has no movement on my payment status in the last 72 hours. Please keep this complaint open pending payout. Thank you,
Jeff

Jbutwinick United States Message
Posted on December 1, 2017

Was told to expect a response early this week. It is Thursday evening, and still not response. I have been told everything appears in order with my withdrawal. Play through requirements met, bit coin address provided, proper documentation submitted. Still waiting.

Please keep this open while I'm waiting for confirmation.

Thanks,

Jeff B.

Posted on December 1, 2017

Hi Jeff--

I'm sorry for the delay coming back to you--I've been swamped and I'm struggling to get to everyone. :-/

I've put in the request for payment. I would expect this will be issued later today or tomorrow. As soon as I have confirmation this has been done, I'll be back to update you.

Tawni

Jbutwinick United States
Posted on December 3, 2017

Payment received. Thank you for resolving this.

AskGamblers
Posted on December 4, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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