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Non payment of withdrawal(s)


Non payment of withdrawals by Raging Bull casino.

I have been playing with Raging Bull for several months and last year I was lucky and had a great win, I requested a withdrawal and waited and waited, sending emails to which I never received replies. I then managed to get in touch with another staff member whose name and email was on the email from Raging bull advertising their latest bonus. I got in touch with him, he name was Paul, the vip manager, and he went into bat for me and I eventually got my payout. Which was made into my bank account using SWIFT and my bank account numbers, so the correct information was at the casino.

13 Dec 2016 AFFILIATE SQUARED LTD30552769 - NO46REF 2016121200029581 Fee AUD 10.00000 +$1,160.00

Earlier this year I requested a small withdrawal, Paul was on holidays, so I waited and waited, I got no replies to my emails, so I decided to put the money back into my account, play it through and then delete the casino. But I won and then made a $500 withdrawal request. I also decided to take the 'no limits' bonus which gives you 200% on top of your deposit, has no play through, and no max withdrawal the bonus amount is sticky and cannot be withdrawn. I won another $500 which I requested a withdrawal.

I contacted Paul and he again spoke on my behalf. I received an email telling me that the first $500 withdrawal had been approved. I sent am email to Paul to say thank you and have never heard from him again. I hope he was let go because he helped me. He was the best thing that RB had going for them and in my opinion them. He would be an asset to any casino.

I then received an email telling me the withdrawal had been sent to my account but they had used an incorrect SWIFT no.


The correct SWIFT for my bank is SWIFT CTBAAU2S which RB had used to pay my first withdrawal into. And therefore had on file.

I then received an email telling me the withdrawal had been sent to my account using SWIFT CTAAAU25.
I looked up the incorrect SWIFT CTBAAU25 and the result was:
'Unfortunately, we could find no results for your search query. Please adapt your search word and search again.' This was on findaroo.com

I would imagine that as the SWIFT account used is incorrect that if it was sent to that swift code then it would be returned to the casino. I do think that it was not sent at all and the money is still with the casino. I have sent a lot of emails about these withdrawals but do not ever receive a reply, I do not think that emails are even opened when sent to RB.

I have tried to ring the advertised phone number and am either told that the number is not available or are put straight on hold with 'music' in the background but never answered and do not even receive any recorded messages, I left the line open for over 20 mins and there was no answer.
At this time I do not have any other option but to make this complaint.
Thank you
Disputed Casino Raging Bull Casino
Amount $1000

Discussion

User name loyalty-level-2
I have received an email from Raging Bull telling me the following

'Dear Lynette < surname removed >,
We're sorry, but your BankWire payout request of $ 500.00 AUD for Account ID patches has been declined.

Payout Comments:

We thank you for your continued business and are always available if you should have any questions'

No reason was given and naturally no reply to my email asking for a reason why it was cancelled, so much for their always available.

The amount was not returned to my account, I guess that it is now with my other withdrawal back with the RB casino. They now have $1,000.00 dollars of my money in unpaid withdrawals.
User name
Dear Raging Bull Casino,

Please let us know if there's some update regarding this case.

Raging Bull Casino Complaint Stats

Resolved 593 / 645
Avg. Amount $2,633
Avg. Complaint Duration 14 days
Avg. Response Time 3 days

Raging Bull Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 562 out of 607 complaints in this category have been resolved.
This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.

Raging Bull Casino Complaints

See all complaints for this casino
Misconduct Unlawful Withholding of Winnings
I submitted a legitimate withdrawal request for $1,000.00 USD on my fully verified account (Account ID: 155905469) at Raging Bull Slots.
All Know Your Customer (KYC) documentation was submitted, reviewed, and approved.
All associated wagering requirements, playthroughs, and max cashout terms have been satisfied in full.
No terms or conditions were violated.
Upon an initial withdrawal request, the support staff immediately started mislabeling my withdrawal as a wire transfer and mislabeling my winnings as a result of a coupon and not the actual bitcoin deposit I made from Cash App. They used their mislabeling as it excuse to both delay the process, ask for unnecessary personal information, and to dock my winnings/withdrawal by 80%.
And they went as far as to manipulate the transaction history from the backend of their site.

Despite satisfying all conditions, the operator has stalled payment indefinitely. Customer support provides no actionable explanation, relying instead on endless boilerplate scripts regarding "processing delays."
Direct formal communications sent to ⁠[email protected]⁠, parent company ⁠Primrose Media Limited⁠, and the licensing regulatory inbox have yielded zero resolution or execution of payment.
The last correspondence I received is an email saying my withdrawal is on the way on 9/21 and have ignored every email I’ve sent asking for an update/explanation. In most recently, Dave deactivated my account where I can’t even access the site or support by any other means other than email that’s been ignored.
I am requesting that this abomination of a platform be held accountable for their bad faith behavior and misconduct.
Chart Pointer
47h left
$1,000
Withdrawal Blocked Because Required Wire Method Is Unavailable

Hello AskGamblers Complaint Team,


I am asking for your assistance again regarding my $2,500 withdrawal from Raging Bull Casino, originally requested on August 17, 2026.


I want to clarify that I have been cooperating with Raging Bull and have attempted to follow their withdrawal instructions.


I initially requested my withdrawal through Bitcoin, but Raging Bull told me that because my debit card was my primary deposit method, the withdrawal had to be processed by bank wire.


I then provided my bank wire information for bank as instructed.

Raging Bull subsequently told me that they are unable to process transfers to bank at this time and instructed me to provide another bank account, along with a recent bank statement.


I contacted Raging Bull through live chat and asked why the wire could not be processed and requested escalation. Their representative told me:


“I don't see the exactly reason why we can't do wire transfers at the moment my apologies.”


I have now received another email from Raging Bull dated September 4, 2026, again confirming that they cannot process the wire to bank and asking me to provide a different bank account.


This leaves me in a situation where Raging Bull requires my withdrawal to be processed by wire, but the wire method they require is not available to my bank.


I have therefore asked Raging Bull to make a one-time exception and allow my $2,500 withdrawal to be paid through Bitcoin, since the required wire method cannot currently be completed.


I am willing to complete any reasonable verification required. I am not refusing to cooperate with the casino. I am simply asking for a workable payment method to receive my winnings.


My previous AskGamblers complaint was rejected because I was encouraged to cooperate with the casino's suggested payment method. I want to make clear that I did attempt to follow that payment method, but Raging Bull itself has stated that it cannot send the required wire to my bank.


Requested resolution:


I respectfully ask AskGamblers to assist me in obtaining my $2,500 withdrawal, preferably by allowing Raging Bull to process it through Bitcoin as a one-time exception, or by helping establish another reasonable payment method that I can actually use.


I can provide screenshots of my conversations and Raging Bull's September 4 email confirming the issue.


Thank you for reviewing my complaint and helping me find a resolution.


Kevin

Status solved Resolved
$500