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Raging Bull Casino - Non payment of withdrawal(s)

Complaint Info
Disputed casino Raging Bull Casino
Reason Delayed payment
Amount $ 1000
Posted on March 21, 2017

Non payment of withdrawals by Raging Bull casino.

I have been playing with Raging Bull for several months and last year I was lucky and had a great win, I requested a withdrawal and waited and waited, sending emails to which I never received replies. I then managed to get in touch with another staff member whose name and email was on the email from Raging bull advertising their latest bonus. I got in touch with him, he name was Paul, the vip manager, and he went into bat for me and I eventually got my payout. Which was made into my bank account using SWIFT and my bank account numbers, so the correct information was at the casino.

13 Dec 2016 AFFILIATE SQUARED LTD30552769 - NO46REF 2016121200029581 Fee AUD 10.00000 +$1,160.00

Earlier this year I requested a small withdrawal, Paul was on holidays, so I waited and waited, I got no replies to my emails, so I decided to put the money back into my account, play it through and then delete the casino. But I won and then made a $500 withdrawal request. I also decided to take the 'no limits' bonus which gives you 200% on top of your deposit, has no play through, and no max withdrawal the bonus amount is sticky and cannot be withdrawn. I won another $500 which I requested a withdrawal.

I contacted Paul and he again spoke on my behalf. I received an email telling me that the first $500 withdrawal had been approved. I sent am email to Paul to say thank you and have never heard from him again. I hope he was let go because he helped me. He was the best thing that RB had going for them and in my opinion them. He would be an asset to any casino.

I then received an email telling me the withdrawal had been sent to my account but they had used an incorrect SWIFT no.

The correct SWIFT for my bank is SWIFT CTBAAU2S which RB had used to pay my first withdrawal into. And therefore had on file.

I then received an email telling me the withdrawal had been sent to my account using SWIFT CTAAAU25.
I looked up the incorrect SWIFT CTBAAU25 and the result was:
'Unfortunately, we could find no results for your search query. Please adapt your search word and search again.' This was on findaroo.com

I would imagine that as the SWIFT account used is incorrect that if it was sent to that swift code then it would be returned to the casino. I do think that it was not sent at all and the money is still with the casino. I have sent a lot of emails about these withdrawals but do not ever receive a reply, I do not think that emails are even opened when sent to RB.

I have tried to ring the advertised phone number and am either told that the number is not available or are put straight on hold with 'music' in the background but never answered and do not even receive any recorded messages, I left the line open for over 20 mins and there was no answer.
At this time I do not have any other option but to make this complaint.
Thank you

Posted on March 24, 2017

Dear Raging Bull Casino,

Please let us know if there's some update regarding this case.

Posted on March 25, 2017

I have received an email from Raging Bull telling me the following

'Dear Lynette < surname removed >,
We're sorry, but your BankWire payout request of $ 500.00 AUD for Account ID patches has been declined.

Payout Comments:

We thank you for your continued business and are always available if you should have any questions'

No reason was given and naturally no reply to my email asking for a reason why it was cancelled, so much for their always available.

The amount was not returned to my account, I guess that it is now with my other withdrawal back with the RB casino. They now have $1,000.00 dollars of my money in unpaid withdrawals.

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