I deposited 8000 inr on Sunday ie 11th Oct 2020 by it failed at their end and money deducted from my account. Trying to get hold of them by mail but they keep telling that they have not received the payment, no updates even though I have provided proof of the transaction!!!
This is the mail from the payment gateway
Dear Mr. Sunil,
Thank you for writing to Payment Aggregator Support.
This is with reference to your email dated Oct 16, 2020 regarding the status of mentioned payment towards said merchant through transaction id: SHD49316592755 for Rs. 8000.00.
We have checked the records and find that the below mentioned payment has been successfully updated at their end.
Assuring you of our best services always,
<personal data removed>
Payment Aggregator Support.