Complaint #98 Nomini Casino

They closed my account after I made a withdrawal request

By Ricky C.

3 months ago

I hope this message reaches to the nomini casino management

I deposited 180 euros in this casino to bet and play. After a few days of playing, my balance increased to 800 euros. I then requested a withdrawal and waited several days for it to be processed. After five days of waiting, my account was suddenly closed without any explanation.

It has now been 10 days since I submitted my withdrawal request. I have tried contacting their support team by email, but they keep replying that my inquiry has been forwarded, without providing any clear update.

I sincerely hope someone can help me contact them and resolve this issue as soon as possible.
Thank you.

Disputed Casino Nomini Casino

Reason Account closure

Amount €800

Discussion

AskGamblers

• Support Team

2 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

rickz

• Philippines

2 months ago

I have received the payment thankyou very much.

AskGamblers

• Support Team

2 months ago

Dear @rickz,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Nomini Casino

• Representative

2 months ago

Dear rickz,

We would like to kindly inform you that your balance has been paid successfully .

Thank you again for your patience.

Best regards,
Nomini Team

Nomini Casino Complaint Stats

Resolved 34 / 36

Avg. Amount $768

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Nomini Casino Complaints

See all complaints for this casino

Delayed payment Nomini 600 euro

Dear AskGamblers Team,

I am writing to request your assistance regarding a pending withdrawal from Nomini Casino.

I submitted a withdrawal request on February 1 for the amount of €600. The request was approved, but I still have not received the funds.

I have contacted Nomini’s customer support several times, but they keep giving unclear explanations and no definite timeframe for when the payment will be processed.

At this point, the delay is unreasonable, and I am concerned about whether I will receive my money.

I would greatly appreciate it if you could investigate this matter and help me resolve this issue.

Thank you very much for your time and support.

Resolved

€600

They don't pay the money to my account

Nomini has been delaying my withdrawal, and the same answer I get every time: they are sorry and promise to tell the finance department to hurry up, but nothing happens.

I have got some money in my account, but now they dont pay and I don't get any answer from customer service. When I get an answer, they only say they are sorry and will prioritise my withdrawal, but nothing happens.

Almost two weeks passed, and then they just canceled the withdrawal, and then it was a new countdown for the money to be in my account

Resolved

kr2,000

Not paying out withdrawals

Dear AskGamblers.

I have been waiting for a little over a week for Nomini to process my
withdrawals. I have been a client/player at this casino for almost a year, and to my disappointment, Nomini doesn't seem to be interested
in paying out my winnings now. Currently, I have 3 pending €500
withdrawals (the oldest being from 1.10.) with another €500 still in my account.

I tried to reach out to support many times, but at the end I only got
the same autogenerated response and no interest in solving any issue.

I find the situation where the support refuses to give me clear
answers about the status of my withdrawals absolutely unacceptable.

I expect a swift answer regarding this matter.
I want to solve this issue as soon as possible.

Resolved

€1,500

The third delayed withdrawal from Nomini Casino

Dear AskGamblers,

I am writing to submit a third complaint regarding delayed withdrawals from my account with Nomini Casino.

On August 10, 2025, I requested a withdrawal of 500 euros, followed by another withdrawal of 500 euros on August 13 – totaling 1000 euros. As of today, August 30, I have still not received either payment.

I contacted Nomini’s live chat on August 25 and was informed that there had been a delay and that the withdrawal is still being actively processed. I was also told that a request had been sent to the financial department to speed up the process. While I appreciate the response, I am concerned that this is now the third time I have experienced significant delays with withdrawals.

Previously, I had to submit complaints via AskGamblers to receive my funds, and although Nomini eventually processed the payments, the repeated delays are causing considerable frustration and inconvenience.

I therefore kindly request your assistance in resolving this matter and ensuring that my current withdrawals are processed without further delay. I also hope that Nomini will take steps to improve its withdrawal processing times to prevent similar issues in the future.

Resolved

€1,000

Second Complaint Regarding Delayed Withdrawal from Nomini Account

I am writing to file a second complaint regarding a delayed withdrawal from my account with Nomini. I previously requested a withdrawal of 500 euros on June 24, 2025, and after contacting your team, I received the funds. However, I am facing a similar issue again.
On July 21, 2025, I requested another withdrawal of 500 euros. As of today, August 7, 2025, I have not received the funds. I contacted Nomini's customer support via live chat on August 4, 2025, and was informed that there was a delay in processing my withdrawal. Despite their assurance that the issue would be resolved promptly, I have yet to receive my money.
I am deeply concerned about the repeated delays and the lack of resolution. I kindly request your assistance in resolving this matter as soon as possible.
Thank you for your attention to this issue.

Resolved

€500

Delayed withdrawal since end of June

I am writing to file a complaint regarding a delayed withdrawal from my account with Nomini. I requested a withdrawal of 500 euros on June 24, 2025, but as of today, July 18, 2025, I have not received the funds.
I contacted the bookmaker's customer support via live chat on July 7, 2025, and was informed that there was a delay in processing my withdrawal. Despite their assurance that the issue would be resolved, I have yet to receive my money.

Resolved

€500

Withdrawal request still pending since June 16th

I made a withdrawal request with this casino for $500 that I had won on the 16th of June 2025 and after waiting the stated 3 business days for it to be processed I contacted customer support multiple times and got the same answers that I've seen on other people's complaints about this casino on this site.

I know I haven't breached any terms and conditions because I always read them very carefully before playing at any casino, and when I've checked the KYC section, it says there is nothing for me to do for verification.

This is by far the worst experience with any casino I've played with up until now.

Resolved

$500

Withdrawal stuck in review

Withdrawal submitted 10th of June for 500 eur.

After waiting 3 business days as stated in their terms and conditions for it to be processed it is still in review status.

Sent numerous emails and chats.

I keep getting the response it’s due to an unexpected delay.

When I asked what the delay was they said they said they are not part of the team and don’t know.

I thought myself maybe to do with verification but when I went to try says no.

Resolved

€500

Account closure and balance confiscated

I verified fully Nomini account some time ago (all docs, photos, selfie, bills etc) then I made a withdrawal which were pending around 30 days, and suddenly my account was closed from day to day without any explanations.

Here is no response on my mail, I can't even contact with live support.

It's not big amount - 624 €, is it worth to take this money? Waiting for this case to be solved.

Unresolved

€624

Waiting for Nomini Casino withdrawal for days

Subject: Delay in Withdrawal Request

I am writing to formally lodge a complaint regarding the delay in processing my recent withdrawal request. On June 20th, 2024, I submitted a withdrawal request for 40E, expecting to receive my funds within the specified timeframe of 3 business days. Today marks the end of this period, yet I have not received any updates or the funds owed to me.

Upon contacting your customer support team, I was informed that there is a delay issue, but I have not been provided with any specific reasons for this delay or a clear timeline for when I can expect my withdrawal to be processed. This lack of transparency and timely communication is deeply concerning and has caused me significant inconvenience and frustration.

In researching this issue further, I discovered numerous complaints from other customers detailing similar delays in withdrawals dating back several years. This consistent pattern of delayed payments raises serious doubts about the reliability and efficiency of your casino's financial operations and customer service.

As a valued customer who has always complied with your terms and conditions, I find this situation unacceptable. I urge you to prioritize the immediate resolution of this matter and provide me with a detailed explanation of the delay, along with a firm commitment to process my withdrawal without further delay.

If this issue is not resolved promptly and satisfactorily within the next 48 hours, I will be forced to consider escalating my complaint to relevant gambling authorities and exploring legal avenues to recover the funds owed to me. I trust that you understand the urgency of this matter and will take swift action to rectify it.

Please acknowledge receipt of this complaint and provide me with a comprehensive update on the status of my withdrawal at your earliest convenience. I appreciate your prompt attention to this matter and look forward to your immediate action.

Resolved

€40