On 6th June 2018 I sent the support team an email to close my account (in german).
After i never got any confirmation i sent another two message with the message function (in english) to please close my account because of responsible gambling.
Instead of recieving any help with my gambling problems they sent me more mails with ads to get a bonus if i deposit.
I tryed to login and there wasn’t any problem in doing so. And I started to loose everything i had and more… and this after I told em to please close my account because i have problems with gambling.
After contacting their support it shows up that their Email Client at any point started to mark my emails as spam. I have the full conversation screen shotted and can proove éverything.
i herby ask kindly to refund my lost xmr for all transactions after the 6th june. Because it can't be fair to not close my account, when I ask for it and I can't be responsible for any technical problem on the casino side.
I never had this kind of issue before with any other casino... how it can happen that my registered Email is from one day to another marked as spam?