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Slots of Vegas Casino - No Deposit Payment

RESOLVED
fb_10207623094870185 United States
Posted on April 28, 2016.

I completed the playthough for a no deposit bonus and am due $100. I applied for withdrawal 3-16 and was approved 3-31. A very long time, but acceptable. It is now 4-27 and nothing has been done. I have been told it would be sent right out and I have not even got a tracking number. I was told my case was "escalated" for two weeks but this is all the agents on chat do for me. No further steps are taken for me. I has been almost two months and I have no sign of any money.

Posted on May 2, 2016.

Hi fb_102­076­230­948­70185,

I certainly understand your frustration and I sincerely apologize for what you've experienced.

It's the weekend and I'm currently working from home and unfortunately, I don't have access to your account at the moment. I will make this a priority to look into, first thing tomorrow morning and I will report back with what I find.

All the best,

Tawni

Posted on May 3, 2016.

Hi fb_102­076­230­948­70185,

Yep--as promised, I've looked into your account and I have great news for you. ;-)

The tracking came in late in the day and I can see your payment is set to be delivered to you tomorrow morning (Tuesday) by 10:30 am.

Again, I apologize for the delays you've experienced.

All the best,

Tawni

fb_10207623094870185 United States
Posted on May 3, 2016.

I contacted support after this message was received. They did not have any tracking information on file and could not even tell me if my check was in the mail. This is some of the worst customer service I have ever witnessed.

fb_10207623094870185 United States
Posted on May 3, 2016.

It is now past 10:30... still no sign of a delivery. Just as expected.

fb_10207623094870185 United States
Posted on May 3, 2016.

Delivery arrived late. Check is cashed. This case can be closed. 31 days to receive a check is absurd. Great promotion, absolutely horrendous service.

AskGamblers
Posted on May 3, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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