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NightRush Casino - Trying to withdraw my money for 2 months


Complaint Info

Disputed casino

NightRush Casino


€ 50

Posted on April 14, 2020


I won from no deposits free spins some money and wagered that. Then I had 50.01€ (max cashout 100€ from no deposit bonus/free spins) cash balance and have been tried to withdraw that money from 21th february.

I have contacted live support over 5 times and every time they keep saying that they will tell about the situation to payment team and they well process it.
I haven't heard anything about that payment team.
Live support is also said that they have been technical issues with withdrawals and then another support agent have been said that they don't have.

So I feel like no one doesn't do anything for the situation.
I have suggested that they would do the manual withdraw for me, but even that has not happened.

So I really really hope that my withdraw will be processed as soon as possible.

Thank you in advance!

Posted on April 14, 2020

Good day Jouwassa,

We are sorry to hear about the above and apologise for the inconvenience this may have caused you.

A few details are required in order to investigate this further so a pm has been sent to you

We endeavour to resolve this matter for you as soon as possible


Posted on April 17, 2020

Dear NightRush Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Posted on April 21, 2020

Good day,

We have been in contact with the player through pm on your platform.

Video of the issue has been received and sent to our tech team for investigation.

Many Thanks
NightRush Team

Posted on April 24, 2020

Good day.

We have manage to replicate the issue due to NightRush having moved to Pay 'n Play Solution,
it was an account linking problem.The players Trustly account and player accounts need to be linked

Jouwassa, I hope this worked for you and that you are now successfully able to cashout:)

If the issue persists please let us know asap.

Many Thanks
NightRush Team

Posted on April 24, 2020

Dear @jouwassa,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on April 27, 2020

Hello Jouwassa,

I trust that you are well.

Regarding the solution sent through - our support team will give you a call today to talk through the connecting of the accounts.

Kindest Regards
NightRush Team