NightRush Casino - Trying to withdraw my money for 2 months

Good day Jouwassa,

We are sorry to hear about the above and apologise for the inconvenience this may have caused you.

A few details are required in order to investigate this further so a pm has been sent to you

We endeavour to resolve this matter for you as soon as possible


Regards

Dear NightRush Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Good day,

We have been in contact with the player through pm on your platform.

Video of the issue has been received and sent to our tech team for investigation.

Many Thanks
NightRush Team

Good day.

We have manage to replicate the issue due to NightRush having moved to Pay 'n Play Solution,
it was an account linking problem.The players Trustly account and player accounts need to be linked

Jouwassa, I hope this worked for you and that you are now successfully able to cashout:)

If the issue persists please let us know asap.


Many Thanks
NightRush Team

Dear @jouwassa,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello Jouwassa,

I trust that you are well.

Regarding the solution sent through - our support team will give you a call today to talk through the connecting of the accounts.


Kindest Regards
NightRush Team