Complaint #14 NightRush Casino

Trying to withdraw my money for 2 months

By Eemil M.

6 years ago

Message on forum

Hi,

I won from no deposits free spins some money and wagered that. Then I had 50.01€ (max cashout 100€ from no deposit bonus/free spins) cash balance and have been tried to withdraw that money from 21th february.

I have contacted live support over 5 times and every time they keep saying that they will tell about the situation to payment team and they well process it.
I haven't heard anything about that payment team.
Live support is also said that they have been technical issues with withdrawals and then another support agent have been said that they don't have.

So I feel like no one doesn't do anything for the situation.
I have suggested that they would do the manual withdraw for me, but even that has not happened.

So I really really hope that my withdraw will be processed as soon as possible.

Thank you in advance!

Disputed Casino NightRush Casino

Reason Delayed payment

Amount €50

Discussion

NightRush Casino

• Representative

6 years ago

Hello Jouwassa,

I trust that you are well.

Regarding the solution sent through - our support team will give you a call today to talk through the connecting of the accounts.

Kindest Regards
NightRush Team

AskGamblers

• Support Team

6 years ago

Dear @jouwassa,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

NightRush Casino

• Representative

6 years ago

Good day.

We have manage to replicate the issue due to NightRush having moved to Pay 'n Play Solution,
it was an account linking problem.The players Trustly account and player accounts need to be linked

Jouwassa, I hope this worked for you and that you are now successfully able to cashout:)

If the issue persists please let us know asap.

Many Thanks
NightRush Team

NightRush Casino

• Representative

6 years ago

Good day,

We have been in contact with the player through pm on your platform.

Video of the issue has been received and sent to our tech team for investigation.

Many Thanks
NightRush Team

NightRush Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $84

Avg. Complaint Duration 10 days

Avg. Response Time 17 hours

NightRush Casino Complaints

See all complaints for this casino

Delayed cash out casino not responding

I requested initially a cashout on 7 August 2023, which was rejected after 24 h without any reason.

After following up, I was told that the casino stopped processing cashouts to credit cards.

I requested a cashout to a bank account. After 24 hours the cashout is still not processed. I followed up - the casino representative has been vague and evasive

Resolved

$331

Keeps reversing my withdrawal despite my account being verified.

The title in this complaint pretty much sums everything up.

Every time I attempt a withdrawal, it gets reversed and I get an email saying it's a technical issue, and they ask me to try again. The results are always the same and I'm tired of repeating the same process over and over only to have it fail. The casino has confirmed my account is verified but they haven't figure out why there is a problem to get me my money.

Can you please ask them to either solve their Ewallet issue or send me a bank transfer.

Thank you

Resolved