Delayed cash out casino not responding

Dear @lansik,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello Lansik,

I hope this email finds you well. I am writing to address a recent inconvenience you experienced regarding your withdrawal request.
Please allow me to express my sincerest apologies for any frustration this situation may have caused you.

We received your request to withdraw funds, and our team promptly approved the transaction as per your preferred payment method. However, we regret to inform you that due to unforeseen circumstances, the credit card payment option you had initially selected became temporarily unavailable at the time of processing. I understand that this situation has been disappointing and inconvenient for you. Please know that our technical team is diligently working to rectify the credit card payment method issue to ensure it's back up and running as soon as possible.
In the meantime, I suggest an alternative method for withdrawals, which has been consistently successful for our players — Bank Transfer. As I can see, our payment team indeed advised this method, and your withdrawal was successfully approved from our side.

Once again, I sincerely apologize for the inconvenience you've faced. We value your trust in our services and are committed to resolving this matter to your satisfaction. Should you have any further concerns or questions, please don't hesitate to contact our customer support team, who will gladly assist you.

Thank you for your understanding and patience as we work to enhance your experience with our platform. We greatly appreciate your continued support.

Sincerely, NightRush Casino

Dear NightRush Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello Lansik,

Thank you for describing your situation in detail.
We sincerely apologize for the experience you had with withdrawing your winnings.

We totally comprehend your frustration regarding this matter. To understand the situation, we are more than willing to look into this, to see what happened with your cashout. As you know, verification is an important part of the withdrawal process, and if something has been missed, we need to be sure what else can be done on our end.

Please send your full name and email address, and we'll look into it and find out what happened with your deposit.
Use this email address to provide the information: suppor­t@n­igh­tru­sh.com
We looking forward to hearing from you to help you with this matter.

Sincerely, NightRush Casino