After a cool down period, I got from my VIP manager 50 E VIP bonus to be animated again to play.
I signed up and the VIP bonus was seen in my balance. The software shows that there is a restriction before cashing out; the restriction was wagering this bonus x 50. Ok, I thought this is impossible and I started playing guns and roses. After 2018! Played games (not only guns and roses) and wagering the bonus more than 50 times I had 3150 E in my casino account. I tried to make withdrawals 6 times for these 3150 E without any problems to my bank account. The software took the withdrawals and state of the withdrawals was in pending.
After withdrawal, they congratulated me to my winnings and ask me as a standard procedure to verify my documents again. Short time later they wrote again, congratulated again for passing all documents, and verified my account.
I thought everything ok, now they will pay my winnings. However, after 3 days, because the six requested withdrawals was still on state pending, I asked when they would proceed the requested withdrawals?
One day later they told me, that in connection of their T&C, they only will payout an amount of 1000E, - not my whole requested winnings of 3150 E !
During the game and in mail traffic afterwards they have not pointed me to restrictions, but let me believe they pay out the profits.
I feel deceived and cheated for my reel gains of 2150,62 Euro.!
(Before the mentioned cool down period, I played there and deposited at all in two years more than 5000E!).