Complaint #522 Mr.Bet Casino

Verification issue and payment stuck

By Anuj H.

6 months ago

I am writing this complaint regarding verification issue. I request a withdraw amount of $600 on Nov 25,2025. After 48 Hours they put my account under verification. After uploading all documents they requested to wait 48 hours. On dec 3, 6, 11 I emailed them my documents and I had chat with customer care and each and single time they said we need your pay slips and passport in result I had already emailed them on very first time. On their end, they mentioned that there was mix up at the department and I had to send screenshot of emails with attachments which they ignored all time. As per customer care they never looked at my emails. I am very fed up and disappointed and now I am waiting for forever. Kindly please help me get my money as I have already provided them all documents. It's been almost more than 3 weeks now.

Disputed Casino Mr.Bet Casino

Reason Verification issues

Amount $600

Discussion

AskGamblers

• Support Team

5 months ago

Dear @anujhanda24,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Mr.Bet Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Mr.Bet Casino

• Representative

5 months ago

Dear AskGamblers,

The user's case and documents were thoroughly checked. The user's account is registered in Canada, but the user provided a Republic of India passport for verification of their identity document. Therefore, on December 2, 2025, the user was asked to provide a residence permit.

Verification will not be successful until the user confirms the legality of their stay in the country they specified when registering on our website.

List of documents that can be accepted for verification:
Residence permit;
Employment contract + Payslip;
Employment contract + Payroll.

Currently, the user has only provided a pay slip.
If the user cannot provide an employment contract, we will wait for a tax payment statement:

Requirements for a tax statement
1. The document must contain the user's surname and first name, as well as information about tax payments.
2. The document must have been issued no more than 90 days ago.

Or provide the Residence Permit itself (a Residence Permit is an official document or card that allows a foreign citizen to legally reside in another country for a certain, usually long, period of time, granting rights that go beyond those of a tourist visa, and can be temporary (residence permit) or permanent (permanent residence permit), opening the way to work, study, social services, and, eventually, citizenship. This document is used to confirm the legal status of a person's stay in the country if they are a resident of a prohibited jurisdiction. After the user provides a tax statement, we will consider the situation regarding RP verification in the case of a salary statement and tax statement.

AskGamblers

• Support Team

5 months ago

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Mr.Bet Casino

• Representative

5 months ago

Dear anujhanda24,

Thank you for bringing this matter to our attention. We are aware of the issue and understand how frustrating this situation has been for you. At the moment, we have requested clarification from the responsible department regarding which alternative document can be accepted in place of the employment contract. Once we receive this information, we will inform you immediately so we can move forward with resolving your verification and withdrawal as quickly as possible. We appreciate your patience and cooperation.

Mr.Bet Casino Complaint Stats

Resolved 163 / 164

Avg. Amount $4,038

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Mr.Bet Casino Complaints

See all complaints for this casino

Problem with withdrawing funds

Hello. On June 1, I submitted a withdrawal request and then went through a difficult verification process. But when it came to verifying the payment method, things went very badly. First, I sent them a bank statement for the month of May, then I sent a photo of the payment they were interested in, but it didn’t work for them. Finally, I sent them a photo of that payment from my bank’s website with full details of my name, account number, and so on. I consider this a deliberate delay of the payment intended to lure me into losing this money.
Withdrawal amount: 2,700 CAD

Resolved

$2,700

Delayed withdraw approve

I submitted a withdrawal request on 11/05/2026 at Mr.Bet Casino. According to their Terms and Conditions, withdrawals should be processed within 48 hours. However, my withdrawal request is still pending and has not been approved yet.

I have contacted customer support multiple times, but they do not provide any actual information regarding my payment. They only keep sending the same generic template response asking me to wait.

I find this situation very concerning because the casino is not respecting its stated withdrawal processing time, and the lack of communication from support makes the situation even more frustrating.

I would like Mr.Bet Casino to provide a clear explanation about the delay and process my withdrawal as soon as possible.

Resolved

Ft79,500

Unable to get verified and receive withdrawal

I have been trying to verify my identity to process my withdrawal of #40,000 for the past eight weeks but they keep rejecting it saying documents not acceptable or no longer valid. I was asked to upload ID and payment method which was Skrill,and withdrawal method which was my Bank statement. I have done all these but all documents still rejected despite 100 percent valid, it was at some point one support agent told me the payment method have been verified and only identity remains. I have contacted the supports times without number and it seems they are tired because they keep giving me same response "they have transferred my issues to the appropriate department and I should wait". It's been eight weeks and I cannot longer wait because each time it takes 24-48hrs to respond. The ID I uploaded several times was the original national identity card of Nigerian and they keep rejecting it, I even went ahead to upload my national voter's card but still rejected. Please the ID card is the original national ID of Nigeria, I do not have driver license or international passport which is very difficult for me to get and I have explained this to several agents and they said they will rectify. My national ID card is 100 percent valid and I use it for all my identity verification. Please review this careful and process my winnings of #40,000 to my account. Attached is the documents, My national ID card back and front, Skrill payment method, Bank statement and screenshots with agent involved. Thank you

Resolved

₦40,000

Formal Complaint Regarding Address Verification and Access to Funds

I am submitting a formal complaint regarding the repeated rejection of my address verification despite providing all the requested documents and fully cooperating with your verification process.

Initially, I was informed that bank statements were acceptable as proof of address. Following your instructions, I uploaded a credit card bank statement from a different bank clearly showing my full name and address. My verification was still denied without a proper explanation.

After that, I was told that utility bills were acceptable. I then uploaded my phone bill, which is well within the last 3 months and clearly displays my name and address, yet it was denied again.

This process has been extremely inconsistent, frustrating, and unprofessional. Every time I provide a document according to the instructions given by your support team, it gets rejected with a different reason afterward.

I currently have over 8000 CAD locked in my account, and these ongoing delays are becoming unacceptable. I need access to my funds as soon as possible, and I expect a clear explanation as to why valid documents continue to be rejected despite following your stated requirements.

At this point, I am extremely frustrated with the lack of clarity and support being provided. I request that this matter be escalated immediately and resolved without further unnecessary delays.

Account Details:Name: Kavish SharmaRegistered Email: [email protected] Number: +1 6478075131

95h left

$8,228

Difficult verfication and delay in payment

Mrbet casino have been delaying my verfication even after providing them all the required documents. They make every excuse possible in rejecting my documents. Now I've sent them new documents and it's been five days now even this they say 24-48 hours. I've verified my account in the past I don't know why they asking me again. I have a withdrawl for $1000 and it's has been delayed for three weeks now. Customer service is no help all they can say is pre generated messages saying we reviewing your documents and making every effort to review asap. This casino has paid me withdrawls in the past with no issues but now they trying every effort not to pay me.

Resolved

$1,000

Payment still not received

Hello,

My withdrawal request with Mr.Bet has been delayed for 2 weeks already. How many days are they reviewing it?

I withdrew with them during the last few months, and the process took only 2 or not even 2 days.

But my last withdrawal from last week is still being reviewed.

They dont have any explanation of what they are reviewing or anything.

I'm hoping this will be resolved soon.

Thank you.

Resolved

$300

On 13th April 2026 I withdrew my $3850 in winning it's been a week and I still haven't got paid

On 13th April,2026 I withdrew my $3850 in winning it's been a week and I still haven't got paid. They wanted me to submit verification which I did and I had all the details they asked and still they rejected my documents. I resubmitted my documents and I have still not heard anything or gotten my winnings yet. This Casino has a joke of support and they are not helping me out. I would like to advise people to stay away from them.

Rejected

€3,850

Made me do another verification when I won big amount after I had already verified my account a month prior

Hi there, I am requesting your help to get my $4000 withdraw from Mr. Bet casino. I have been waiting since March 5 when I requested withdrawal. I was finally emailed a week later telling me I had to verify my account? I just verified my account a month ago and used e-transfer a week earlier for a withdrawal and had no issues with verification since I was already verified! I deposited $10 and won $4000 and all of a sudden I had to do a verification again? I deposit always with e-transfer and some with withdrawals, same email they use to contact me and for my casino sign in, and for the last few withdrawals. Nothing has ever changed. I have submitted every possible document proving that I sent the e-transfer from my account with my account number, full name, phone number and email address. I also sent screenshots of this $10 e-transfer coming out of my account with the provider that they use and also in the e-transfer history page which also shows the e-transfer. I even sent them the receipt from the e-transfer provider that they use which is LOONIO. This email from LOONIO shows the information that the email was sent from and the time that it was sent. All the information on this receipt corresponds with my transaction shown in my account and casino account …date, time, amount. I submitted my bank card also! I submitted my information in my banking with my account number my nam. So with emails back-and-forth with MrBets many Managers, their email is always the exact same and their procedures constantly changing. They requested my bank statement so of course being early March, I had to wait till the end of March so I could provide that to them like they asked for. March 31 I sent them my statement by email I was informed it had to be uploaded in my casino account which I could not do because the verification link was missing and there was an X on the page. In the meanwhile they kept emailing me telling me to verify my account but it took them five days to finally put a new link in my Mr bet account so I could upload my banking statement. I had to upload it three times and it kept coming back saying that my information doesn’t match theirs which is totally impossible?! I have one bank and all I ever send money with is e- transfers using this bank account and everything is correct, so here we go again! it doesn’t matter what I try to do, they’re just making me wait and delaying my payout! So I have been waiting for verification of my bank statement since March 31 and they finally got back to me Monday at 5 AM in the morning saying that it could take 48 hours to verify this or longer depending on their load to be patient now of course I’m thinking I’ve been patient since March 5 where nobody should wait that long for their withdrawal. I was using nothing was different so it has been almost a week and I still have no verification once again! I’ve had it with their excuses and I would greatly appreciate if you could help me get my winnings since I was been waiting since March 5th? That’s way too long and my account was verified already! I like the casino, I like their games and their support are friendly, but this withdrawal and verification is ridiculous. I have submitted everything I can to prove the $10 e-transfer came from my account with my bank statement. I have been a loyal new customer and I don’t feel I deserve all this hassle. I thank you in advance and hope you can help me. And there is nothing else that I could submit to them I have provided everything I can.

Resolved

$4,000

Will not provide withdrawal because verification keeps turning me down

Dear AskGamblers Complaints Team,

I am submitting this formal complaint regarding Mr.Bet Casino’s refusal to process my withdrawal, despite my account being fully verified and all requested documents having been submitted multiple times.

I requested a withdrawal of $3100 CDN on February 4th 2026. Shortly after, Mr.Bet requested identity and payment verification documents. I complied fully and submitted all documents requested, including but not limited to:

Government‑issued photo IDProof of addressProof of payment / payment method ownership

Some of these documents were accepted, yet they kept asking me for a bank statement showing three (3) $100 deposits made to them also on February 4th , and I was asked to resubmit similar or additional documents again. This process has repeated multiple times, creating a verification loop with no clear resolution. They keep asking for the following:

"To confirm your Interac payment method, you will need the following documents: A bank statement or a screenshot from online banking showing the account holder's name and the deposit to our website (100 CAD on 04.02.2026). "

Despite my repeated cooperation and multiple contacts with customer support, my withdrawal remains pending, and I have not received a clear or consistent explanation for the continued delay. Customer support responses have been generic and contradictory, and no definitive reason has been provided as to why my withdrawal cannot be completed.

I have provided screen shots of all three (3) deposits in detail. The screenshots provided the following information from TD Canada Trust who I bank with: Date, account from which the money came from, amount $100, Recipient (email address of the recipient), message, confirmation number, sent by, method and status history showing date sent and request deposited. I have never had a deposit show the website of the casino I am playing. This, they are making impossible to prove.

I believe I have met all verification and withdrawal requirements under the casino’s terms. The continued withholding of my funds appears unreasonable and unjustified.

I respectfully request AskGamblers’ assistance in mediating this case and helping ensure that my withdrawal is processed without further delay.

I am happy to provide screenshots, emails, chat transcripts, and proof of document submissions upon request.

Thank you for your time and assistance.

Kind regards,

< personal information removed >

Resolved

$3,100

Withdrawal pending due to verification and address update

Dear AskGamblers Complaint Team,

I would like to submit a complaint regarding a delayed withdrawal that is currently pending due to an ongoing verification and address update process.

On 04.02.2026, I won a total amount of €5,780 and requested a withdrawal on the same day. At that time, my account was already verified. Shortly afterward, I updated my address because I had moved. Since then, I have been informed by the operator that my withdrawal cannot be processed until my address change has been reviewed and approved internally.

Following the operator’s instructions, I submitted all requested documents, including identification, proof of address, and payment verification. The documents I provided reflect my current address. However, I was informed that as long as my profile address has not yet been updated in their system, documents may be rejected if the address shown on them differs from the address currently stored in my account profile. Since the address change must be processed by the operator internally, I cannot complete this step myself.

Each time documents are submitted, I am informed that review may take up to 48 hours. However, this review period appears to restart repeatedly, which has resulted in a prolonged verification process. I have not yet received confirmation whether all documents are accepted, whether additional documents are required, or when my case is expected to be completed.

I would like to clarify that I have followed all instructions given by the operator, submitted all requested documentation promptly, and remain fully willing to cooperate and provide any additional information immediately if needed.

What I am requesting

I respectfully request assistance in resolving this situation by helping clarify the status of my verification and facilitating the completion of my withdrawal, provided that all requirements have been satisfied.

Available Evidence

I am able to provide supporting evidence if required, including:

Screenshots of support conversations

Proof of document submission

Time-stamped communication records

I confirm that this complaint concerns a single issue only, and that all information provided above is accurate to the best of my knowledge.

Thank you for your time and for reviewing my case.

Kind regards

Resolved

€5,780