Verification issue and payment stuck

Dear @anujhanda24,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Mr.Bet Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Dear AskGamblers,

The user's case and documents were thoroughly checked. The user's account is registered in Canada, but the user provided a Republic of India passport for verification of their identity document. Therefore, on December 2, 2025, the user was asked to provide a residence permit.

Verification will not be successful until the user confirms the legality of their stay in the country they specified when registering on our website.

List of documents that can be accepted for verification:
Residence permit;
Employment contract + Payslip;
Employment contract + Payroll.

Currently, the user has only provided a pay slip.
If the user cannot provide an employment contract, we will wait for a tax payment statement:

Requirements for a tax statement
1. The document must contain the user's surname and first name, as well as information about tax payments.
2. The document must have been issued no more than 90 days ago.

Or provide the Residence Permit itself (a Residence Permit is an official document or card that allows a foreign citizen to legally reside in another country for a certain, usually long, period of time, granting rights that go beyond those of a tourist visa, and can be temporary (residence permit) or permanent (permanent residence permit), opening the way to work, study, social services, and, eventually, citizenship. This document is used to confirm the legal status of a person's stay in the country if they are a resident of a prohibited jurisdiction. After the user provides a tax statement, we will consider the situation regarding RP verification in the case of a salary statement and tax statement.

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear anujhanda24,

Thank you for bringing this matter to our attention. We are aware of the issue and understand how frustrating this situation has been for you. At the moment, we have requested clarification from the responsible department regarding which alternative document can be accepted in place of the employment contract. Once we receive this information, we will inform you immediately so we can move forward with resolving your verification and withdrawal as quickly as possible. We appreciate your patience and cooperation.