Complaint #577 Mr.Bet Casino

Unprocessed Withdrawal Timeframe passed

By daniel c.

3 weeks ago

Dear AskGamblers Team,

I am filing this complaint against Mr.Bet Casino due to an unjustified delay in processing my withdrawal. I was explicitly told by their support team that my withdrawal would be processed within a 48-hour timeframe. However, that time has already passed, and my funds are still pending.

I am particularly concerned because I had a similar negative experience in the past where a deliberately prolonged verification process caused me to cancel my withdrawal and lose my winnings. It feels like this is another delay tactic. I want to make it absolutely clear that I will not fall for this again, and I will not cancel this withdrawal under any circumstances.

I kindly request your assistance in getting Mr.Bet to honor their stated processing times and release my funds immediately.

Thank you for your time and help.

Disputed Casino Mr.Bet Casino

Reason Delayed payment

Amount $7000

Discussion

AskGamblers

• Support Team

5 days ago

Dear @cotamurillod,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we can understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lose the validity of your claim against the operator which led to the rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

cotamurillod

• Mexico • 2 reviews

1 week ago

Dear AskGamblers Team and Mr.Bet Representative,

I am not disputing what the support agents told me, nor am I disputing that rule 3.7 exists. My complaint is about the ethics and transparency of the system design itself.

Mr.Bet’s defense relies entirely on blaming the player, but it ignores a few critical points:

Warnings Do Not Excuse Unfair Mechanics: Telling a player "your withdrawal is unprotected and mixed with your playable balance" does not justify the casino's refusal to simply lock the funds like a standard, reputable operator.

Misleading Deductions: I intended to use my active bonus balance for shop/loot box interactions. The system confusingly deducted from the real-money balance instead. This lack of clear segregation is what caused the balance to drop and triggered the automatic cancellation.

The "Limits" Argument: A player should not be forced to manually set account restrictions just to protect a pending cashout from the casino's own confusing 48-hour exposure window.

I understand that Mr.Bet will hide behind their Terms and Conditions to justify keeping the funds. However, hiding behind terms does not make a practice fair or transparent.

I maintain that this system is designed to force automatic cancellations. I am still open to resolving this amicably and fairly with the casino, but this complaint stands as a clear public record of how Mr.Bet's withdrawal mechanics operate.

Mr.Bet Casino

• Representative

1 week ago

Dear AskGamblers Team,

The user agreed to all of the site’s terms and conditions prior to registration. As previously noted, the user repeatedly contacted our support team to expedite the withdrawal process, where he was informed about the processing times and that his funds would remain available for play; he was also told that if his balance fell below a certain amount, the withdrawal requests would be canceled. In one of these chats, the user even stated that he “had no intention of touching his balance.” In other words, the user effectively confirmed that he understood the risks of losing his balance if he continued playing. Additionally, the user had the opportunity to utilize the limits available to him to ensure his own safety. The user also agreed to Rule 3.7 When placing bets, you may lose some or all of the money you have deposited with the Service in accordance with these Terms, and you will be fully responsible for that loss.

Therefore, given the facts outlined above, the user could have chosen not to use their active balance, but they consciously chose to continue playing; consequently, their balance was reduced, and their withdrawal requests were canceled.

AskGamblers

• Support Team

1 week ago

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Mr.Bet Casino Complaint Stats

Resolved 171 / 174

Avg. Amount $4,009

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Mr.Bet Casino Complaints

See all complaints for this casino

Payment delayed for over 18 days with standard excuses

Hello AskGamblers Team,

I am filing this complaint because Mr. Bet Casino is refusing to process my withdrawal of €410. I requested the withdrawal via bank transfer over 18 days ago.

My player account is fully verified, and all KYC steps have been successfully completed. I have contacted customer service multiple times. The only response I receive is a canned email claiming there is a "high volume of inquiries" and that the relevant department is overwhelmed. Furthermore, I was explicitly told not to reduce my balance while waiting.

A waiting period of more than 18 days is absolutely unacceptable for a standard bank transfer. This is clearly a stalling tactic designed to make me cancel the withdrawal and gamble away my winnings.

I have attached screenshots of the emails from support as evidence; they confirm my pending withdrawal and the casino's excuses.

Please help me resolve this issue and receive my money.

Thank you,

< full name removed >

84h left

€410

Payment delayed

I requested a withdrawal of €800 via cryptocurrency on August 15, 2026, at Mr. Bet Casino. My account is fully verified (KYC completed), and all bonus/wagering requirements have been met. However, the transaction status is still pending after several days. When I contacted live support, I received generic automated responses asking me to wait without providing any specific timeline or reasons for the delay. Crypto withdrawals are usually fast, and this delay seems unreasonable given my fully verified profile. I request the immediate approval and processing of my funds.

86h left

€800

Mr. Bet Casino - Withdrawal delayed

I wanted to share my experience with Mr.Bet Casino because the way they are handling my withdrawal is becoming seriously concerning.

I requested a withdrawal of $4,500 NZD around 70 hours ago. Mr.Bet's website states that withdrawals are processed within up to 48 hours, so we're now well beyond their own advertised timeframe.

I've contacted support multiple times and they've been extremely unhelpful. They won't provide any meaningful explanation for the delay and, despite the withdrawal already exceeding 48 hours, they've refused to escalate it.

What makes this even more frustrating is the verification situation.

Support has told me that my account may need to be verified when they process the withdrawal. That's completely fine - I'm more than happy to provide whatever documents they need.

Because verification apparently has another processing timeframe of up to 48 hours, I've repeatedly asked them to open verification on my account now so I can get it completed while I'm waiting.

They've refused.

So I'm effectively sitting here waiting indefinitely for the withdrawal, knowing they could eventually decide verification is required and potentially add another 48-hour delay - despite me actively trying to complete it in advance.

The whole situation leaves a really bad taste in my mouth. When a casino holds a withdrawal beyond its advertised timeframe, refuses to escalate it, warns that verification might cause another delay, and then won't actually let the customer complete that verification proactively, it's difficult not to question why.

It creates the impression that the withdrawal is being unnecessarily delayed while the money remains within the gambling platform, where there's always the possibility that a customer cancels the withdrawal and gambles it away.

I'm not claiming I can prove that's what Mr.Bet is intentionally doing, but their handling of this withdrawal certainly makes me concerned about it.

At this point it's been 70+ hours for a $4,500 NZD withdrawal that they say should take up to 48 hours, and support seemingly has no interest in resolving or escalating it.

I'll update this post with what happens next, including how long it ultimately takes to receive the money and whether they suddenly request verification after making me wait this long.

5h left

$4,500

Mr Bet a week has passed since my withdrawal request

I requested a withdrawal of $500 CAD on August 6, 2026.
It is August 13, 2026 and she still has not been processed.
When I contact the service, they keep repeating over and over again to be patient.
I asked to contact someone who will not automatically reply to me without success.
I have been a customer for several years and the withdrawal time has never exceeded 3 days before. That makes 7 now.
Maybe if I make a complaint, things will finally move.
My account is verified.

Resolved

$500

Mrbet delayed withdrawal

Hello!

Mr.bet casino has been delaying my withdrawal for 1 week.

The request was added 07.21; now it's 07.28. They don't deny it; it's just sitting under review.

My account was reviewed successfully before.

I contacted them 4 times.

4400 euro, I played with raw cash, no bonuses.

Please take a view about that.

Resolved

€4,400

Help for cash out

Yet again, and I see others are struggling with the same.. When a casino states, cash out within 0 to 48 hours, then deliver on it!

Do not speculate that a customer is gambling it away again. Do what is right, and according to your statement..

Thx

I want my winnings!

I would be fine if they stated that it will take a week, but then I would prob not use this casino.

Have tried support; just the same generic answers

Resolved

kr5,500

600 EUR payout is delayed

I requested a withdrawal on July 8, 2026.

It simply isn't being processed.

I want to withdraw €600!

After speaking with support, it was confirmed that I have a bank transfer withdrawal pending, but it hasn't been processed due to the high volume of requests.

I've been playing there for a while now and have never had any problems with payouts.

Resolved

€600

Verification issues and delay of the withdrawal

I have been trying to withdraw a $4000 win for over two weeks now, and I’m getting the run around with verification issues. I keep getting a variety of errors, and they’re just not true. They’re saying my identification is blurry or unreadable, but it’s fine. Then I tried changing the type of id is submitted, and they said the same thing. Then they needed me to submit a document verifying my address. I think I tried 4 or 5 different things with my address written very clearly on them and they’ve all been rejected. I messaged in the chat and sent emails looking for specifics, but I get them same cut and paste answers every time. I’m getting very frustrated and when I googled this, I found lots of people in the same boat. I found a Reddit that said this site would help be an advocate and fight on my behalf, so I appreciate any help I can get.

Thanks,

Bhreagh

25h left

$4,000

1 month account verification delay

Around 1 month ago I won 30.000 dkk in mr bet casino and decided to withdraw. I had to verify my account so I started uploading all kind of requested documents. From payslips to residence proof etc. Everything was verified (according to the casino) except the payment method. As I am using a digital card I didn't have a physical copy to take photos of. However I provided screenshot from the bank app, of the card details (which i know other casinos had approved in the past - but not mr bet). They’ve been asking me for a statement from the bank with the card details and my name on it. I have managed to get that statement, but the bank allows only the last 4 digits of the card to be visible for security reasons. I have also provided that.
After a continuous back and fourth with mr bet, they send me a mail stating: send us the receipt of the payment you did on that day, to that merchant etc and you will be verified.
I also did that. Everything they requested on that receipt was provided. However, again suddenly they roll back in requesting a document that simply cannot exist with my bank.
I ask for help to finalise my verification as they seem to want to keep me in an eternal loop without verifying my account.
Thanks in advance

Unresolved

kr30,000

Verification and withdrawal delay

I requested a withdrawal on Mr.Bet casino on 3.07.2026 and they proceeded to verification process, they asked for my id, liveness check, proof of adress and payment method (in my case skrill).

When I uploaded the identification method via my id card, it got rejected, so i went for passport instead of id card, and it took a bit longer to process, after that they sent me to payment method proof, and as instructed, the screenshot of skrill account with visible account id, e mail, phone number and adress should be enough to verify, and then I got stuck in a loop of resubmission for 9 days like that info is not enough, then i went for online support on their site, and most of the answers were to wait for their department to do their work, and I got no notification that it has passed or not, and by there elaboration, I had to upload a proof of transaction from skrill to their site, as i did, and still got sent back to resubmit, but to send two files at once (my id info on skrill, and my transaction proof) were impossible since they are two different web pages

Please Ask Gamblers help me verify and withdraw my money from this website.

Resolved