Complaint #35 Mr.Bet Casino

Unfairly accusing me in 'money laundering' not paying my withdrawal

By kimmo k.

7 years ago

Hello!

So I have been playing in mr.bet for about a year now. I have been playing slots and sometimes I have lost and sometimes I have won.

Last time I played there, I deposited 100€ and was going to withdraw 527€ when they asked me to verify my account. I did, but once I had submitted all verification documents, they blocked my account "due to money laundering policies". They have not provided any kind of proof or explanation about this.

I have attached screenshots of the latest chats with them, since they refuse to send transcripts of the chats or any other emails.

This is unfair since I have never violated any of their policies.

Please help me out so I can get my money.

Disputed Casino Mr.Bet Casino

Reason Terms violation

Amount €527

Discussion

AskGamblers

• Support Team

2 years ago

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Mr.Bet Casino management in regards of this complaint to confirm and justify the casino actions.

AskGamblers Complaints Team maintains zero tolerance towards player trying to abuse our complaints service and not using it in a good faith, therefore we took the decision to Reject this complaint and moreover, to ban the player from using our services in the future.

AskGamblers

• Support Team

7 years ago

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Mr.Bet Casino management in regards of this complaint to confirm and justify the casino actions.

Inactive user

7 years ago

Hello,

You never have provided me the information about my documents that are not satisfactory. I have no problem whatsoever to provide you with whatever you need, but you need to tell me.

And about the money laundering, I have done no such thing. You further explain that as well.

Mr.Bet Casino

• Representative

7 years ago

The player’s account was blocked due to violations of Mr.bet’s Terms & Conditions https://mr.bet/ concerning anti-money laundering procedures, clause 9.1.3. As well as clause 3.3.3 concerning identity verification requirements, which states:

- if you do not or cannot provide us with such information or such information is not satisfactory, we may lock or restrict your Member Account until you have provided us with such information, and if we do not receive the required information, or we are otherwise unable to verify your identity, we may terminate these Terms, close your Member Account and may return to you on request any Deposit funds in your account at the time we placed a lock or restriction on your Member Account, plus any funds deposited after the lock was placed on your Member Account, subject to these Terms and except where it is necessary for us to delay or withhold the payment to you of all or some of your Deposit funds to comply with our legal and regulatory obligations including our anti-money laundering and fraud prevention obligations.

The undertaken actions were applied based on the submission of documents that do not meet our security requirements.

Regards,
Mr.bet

Mr.Bet Casino Complaint Stats

Resolved 177 / 179

Avg. Amount $3,952

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Mr.Bet Casino Complaints

See all complaints for this casino

Withdrawal pending since September 5th

Hello.

I made a withdrawal via crypto on September 5, 2026, and it is still pending. The rules clearly state that withdrawals will be approved within a maximum of 48 hours.

It has already been 6 days. I have met every requirement and have not violated the rules, so I request that my withdrawal be approved as soon as possible. My account is fully verified.

93h left

€2,000

Waiting payment for a week

I completed the wagering requirements of my bonus and asked for a 3000$ CAD withdrawal on August 25th. We are now September 1st and the withdrawal process is not even started. The customer support tells me that they are usually proceeding within 48 hours and that they cannot provide any status. My KYC is completed since a long time.

Resolved

$3,000

Payment delayed for over 18 days with standard excuses

Hello AskGamblers Team,

I am filing this complaint because Mr. Bet Casino is refusing to process my withdrawal of €410. I requested the withdrawal via bank transfer over 18 days ago.

My player account is fully verified, and all KYC steps have been successfully completed. I have contacted customer service multiple times. The only response I receive is a canned email claiming there is a "high volume of inquiries" and that the relevant department is overwhelmed. Furthermore, I was explicitly told not to reduce my balance while waiting.

A waiting period of more than 18 days is absolutely unacceptable for a standard bank transfer. This is clearly a stalling tactic designed to make me cancel the withdrawal and gamble away my winnings.

I have attached screenshots of the emails from support as evidence; they confirm my pending withdrawal and the casino's excuses.

Please help me resolve this issue and receive my money.

Thank you,

< full name removed >

Resolved

€410

Payment delayed

I requested a withdrawal of €800 via cryptocurrency on August 15, 2026, at Mr. Bet Casino. My account is fully verified (KYC completed), and all bonus/wagering requirements have been met. However, the transaction status is still pending after several days. When I contacted live support, I received generic automated responses asking me to wait without providing any specific timeline or reasons for the delay. Crypto withdrawals are usually fast, and this delay seems unreasonable given my fully verified profile. I request the immediate approval and processing of my funds.

Resolved

€800

Mr. Bet Casino - Withdrawal delayed

I wanted to share my experience with Mr.Bet Casino because the way they are handling my withdrawal is becoming seriously concerning.

I requested a withdrawal of $4,500 NZD around 70 hours ago. Mr.Bet's website states that withdrawals are processed within up to 48 hours, so we're now well beyond their own advertised timeframe.

I've contacted support multiple times and they've been extremely unhelpful. They won't provide any meaningful explanation for the delay and, despite the withdrawal already exceeding 48 hours, they've refused to escalate it.

What makes this even more frustrating is the verification situation.

Support has told me that my account may need to be verified when they process the withdrawal. That's completely fine - I'm more than happy to provide whatever documents they need.

Because verification apparently has another processing timeframe of up to 48 hours, I've repeatedly asked them to open verification on my account now so I can get it completed while I'm waiting.

They've refused.

So I'm effectively sitting here waiting indefinitely for the withdrawal, knowing they could eventually decide verification is required and potentially add another 48-hour delay - despite me actively trying to complete it in advance.

The whole situation leaves a really bad taste in my mouth. When a casino holds a withdrawal beyond its advertised timeframe, refuses to escalate it, warns that verification might cause another delay, and then won't actually let the customer complete that verification proactively, it's difficult not to question why.

It creates the impression that the withdrawal is being unnecessarily delayed while the money remains within the gambling platform, where there's always the possibility that a customer cancels the withdrawal and gambles it away.

I'm not claiming I can prove that's what Mr.Bet is intentionally doing, but their handling of this withdrawal certainly makes me concerned about it.

At this point it's been 70+ hours for a $4,500 NZD withdrawal that they say should take up to 48 hours, and support seemingly has no interest in resolving or escalating it.

I'll update this post with what happens next, including how long it ultimately takes to receive the money and whether they suddenly request verification after making me wait this long.

Resolved

$4,500

Mr Bet a week has passed since my withdrawal request

I requested a withdrawal of $500 CAD on August 6, 2026.
It is August 13, 2026 and she still has not been processed.
When I contact the service, they keep repeating over and over again to be patient.
I asked to contact someone who will not automatically reply to me without success.
I have been a customer for several years and the withdrawal time has never exceeded 3 days before. That makes 7 now.
Maybe if I make a complaint, things will finally move.
My account is verified.

Resolved

$500

Unprocessed Withdrawal Timeframe passed

Dear AskGamblers Team,

I am filing this complaint against Mr.Bet Casino due to an unjustified delay in processing my withdrawal. I was explicitly told by their support team that my withdrawal would be processed within a 48-hour timeframe. However, that time has already passed, and my funds are still pending.

I am particularly concerned because I had a similar negative experience in the past where a deliberately prolonged verification process caused me to cancel my withdrawal and lose my winnings. It feels like this is another delay tactic. I want to make it absolutely clear that I will not fall for this again, and I will not cancel this withdrawal under any circumstances.

I kindly request your assistance in getting Mr.Bet to honor their stated processing times and release my funds immediately.

Thank you for your time and help.

Rejected

$7,000

Mrbet delayed withdrawal

Hello!

Mr.bet casino has been delaying my withdrawal for 1 week.

The request was added 07.21; now it's 07.28. They don't deny it; it's just sitting under review.

My account was reviewed successfully before.

I contacted them 4 times.

4400 euro, I played with raw cash, no bonuses.

Please take a view about that.

Resolved

€4,400

Help for cash out

Yet again, and I see others are struggling with the same.. When a casino states, cash out within 0 to 48 hours, then deliver on it!

Do not speculate that a customer is gambling it away again. Do what is right, and according to your statement..

Thx

I want my winnings!

I would be fine if they stated that it will take a week, but then I would prob not use this casino.

Have tried support; just the same generic answers

Resolved

kr5,500

600 EUR payout is delayed

I requested a withdrawal on July 8, 2026.

It simply isn't being processed.

I want to withdraw €600!

After speaking with support, it was confirmed that I have a bank transfer withdrawal pending, but it hasn't been processed due to the high volume of requests.

I've been playing there for a while now and have never had any problems with payouts.

Resolved

€600