Complaint #35 Mr.Bet Casino

Unfairly accusing me in 'money laundering' not paying my withdrawal

By kimmo k.

7 years ago

Hello!

So I have been playing in mr.bet for about a year now. I have been playing slots and sometimes I have lost and sometimes I have won.

Last time I played there, I deposited 100€ and was going to withdraw 527€ when they asked me to verify my account. I did, but once I had submitted all verification documents, they blocked my account "due to money laundering policies". They have not provided any kind of proof or explanation about this.

I have attached screenshots of the latest chats with them, since they refuse to send transcripts of the chats or any other emails.

This is unfair since I have never violated any of their policies.

Please help me out so I can get my money.

Disputed Casino Mr.Bet Casino

Reason Terms violation

Amount €527

Discussion

AskGamblers

• Support Team

2 years ago

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Mr.Bet Casino management in regards of this complaint to confirm and justify the casino actions.

AskGamblers Complaints Team maintains zero tolerance towards player trying to abuse our complaints service and not using it in a good faith, therefore we took the decision to Reject this complaint and moreover, to ban the player from using our services in the future.

AskGamblers

• Support Team

6 years ago

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Mr.Bet Casino management in regards of this complaint to confirm and justify the casino actions.

Inactive user

6 years ago

Hello,

You never have provided me the information about my documents that are not satisfactory. I have no problem whatsoever to provide you with whatever you need, but you need to tell me.

And about the money laundering, I have done no such thing. You further explain that as well.

Mr.Bet Casino

• Representative

6 years ago

The player’s account was blocked due to violations of Mr.bet’s Terms & Conditions https://mr.bet/ concerning anti-money laundering procedures, clause 9.1.3. As well as clause 3.3.3 concerning identity verification requirements, which states:

- if you do not or cannot provide us with such information or such information is not satisfactory, we may lock or restrict your Member Account until you have provided us with such information, and if we do not receive the required information, or we are otherwise unable to verify your identity, we may terminate these Terms, close your Member Account and may return to you on request any Deposit funds in your account at the time we placed a lock or restriction on your Member Account, plus any funds deposited after the lock was placed on your Member Account, subject to these Terms and except where it is necessary for us to delay or withhold the payment to you of all or some of your Deposit funds to comply with our legal and regulatory obligations including our anti-money laundering and fraud prevention obligations.

The undertaken actions were applied based on the submission of documents that do not meet our security requirements.

Regards,
Mr.bet

Mr.Bet Casino Complaint Stats

Resolved 165 / 167

Avg. Amount $4,030

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Mr.Bet Casino Complaints

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600 EUR payout is delayed

I requested a withdrawal on July 8, 2026.

It simply isn't being processed.

I want to withdraw €600!

After speaking with support, it was confirmed that I have a bank transfer withdrawal pending, but it hasn't been processed due to the high volume of requests.

I've been playing there for a while now and have never had any problems with payouts.

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I have been trying to withdraw a $4000 win for over two weeks now, and I’m getting the run around with verification issues. I keep getting a variety of errors, and they’re just not true. They’re saying my identification is blurry or unreadable, but it’s fine. Then I tried changing the type of id is submitted, and they said the same thing. Then they needed me to submit a document verifying my address. I think I tried 4 or 5 different things with my address written very clearly on them and they’ve all been rejected. I messaged in the chat and sent emails looking for specifics, but I get them same cut and paste answers every time. I’m getting very frustrated and when I googled this, I found lots of people in the same boat. I found a Reddit that said this site would help be an advocate and fight on my behalf, so I appreciate any help I can get.

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After a continuous back and fourth with mr bet, they send me a mail stating: send us the receipt of the payment you did on that day, to that merchant etc and you will be verified.
I also did that. Everything they requested on that receipt was provided. However, again suddenly they roll back in requesting a document that simply cannot exist with my bank.
I ask for help to finalise my verification as they seem to want to keep me in an eternal loop without verifying my account.
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Verification and withdrawal delay

I requested a withdrawal on Mr.Bet casino on 3.07.2026 and they proceeded to verification process, they asked for my id, liveness check, proof of adress and payment method (in my case skrill).

When I uploaded the identification method via my id card, it got rejected, so i went for passport instead of id card, and it took a bit longer to process, after that they sent me to payment method proof, and as instructed, the screenshot of skrill account with visible account id, e mail, phone number and adress should be enough to verify, and then I got stuck in a loop of resubmission for 9 days like that info is not enough, then i went for online support on their site, and most of the answers were to wait for their department to do their work, and I got no notification that it has passed or not, and by there elaboration, I had to upload a proof of transaction from skrill to their site, as i did, and still got sent back to resubmit, but to send two files at once (my id info on skrill, and my transaction proof) were impossible since they are two different web pages

Please Ask Gamblers help me verify and withdraw my money from this website.

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constantly delaying withdrawal

Hi, i've been having trouble receiving my withdrawl from mr.bet on the 21 of june. I keep on receiving the same generic and automatic answers from their chat and by email i'm not getting any respons at all. They advertise that it takes 12 hours to resolve any withdrawl request with diamond statues.

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I have put in a withdrawal request over 96 hours ago with Mr.Bet casino. I have contacted the chat multiple times with no resolution. I keep getting told that they have a high volume of withdrawals which is taking it longer than usual. I have 30 and 100 free spins sitting on my account but I cannot use them until this withdrawal is processed and one is going to expire in 2 days and the other in 4 days. I’m not sure if that’s the reason why they are with holding payment. I would appreciate your help with this matter as I am getting no reasonable explanation. I have attached my last chat conversation that I had with a Mr.Bet chat operator. I thank you in advance for your help in resolving this issue.

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On June 17 of this year, I requested different withdrawals that total the amount of CLP$12,500,000 by bank transfer. As of the date of this complaint, more than a week has passed without the payment having been processed, which greatly exceeds the maximum period of 72 hours established by the casino.

The important thing is to highlight that I have been in the VIP category for a couple of years; my profile is completely verified, so there is no impediment to identity verification that justifies the delay.

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