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Casino Complaints

Unfairly accusing me in 'money laundering' not paying my withdrawal


7 years ago
Hello!

So I have been playing in mr.bet for about a year now. I have been playing slots and sometimes I have lost and sometimes I have won.

Last time I played there, I deposited 100€ and was going to withdraw 527€ when they asked me to verify my account. I did, but once I had submitted all verification documents, they blocked my account "due to money laundering policies". They have not provided any kind of proof or explanation about this.

I have attached screenshots of the latest chats with them, since they refuse to send transcripts of the chats or any other emails.

This is unfair since I have never violated any of their policies.

Please help me out so I can get my money.
Disputed Casino Mr.Bet Casino
Amount €527

Discussion

User name

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Mr.Bet Casino management in regards of this complaint to confirm and justify the casino actions.

AskGamblers Complaints Team maintains zero tolerance towards player trying to abuse our complaints service and not using it in a good faith, therefore we took the decision to Reject this complaint and moreover, to ban the player from using our services in the future.

User name

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Mr.Bet Casino management in regards of this complaint to confirm and justify the casino actions.

AskGamblers Complaints Team maintains zero tolerance towards player trying to abuse our complaints service and not using it in a good faith, therefore we took the decision to Reject this complaint and moreover, to ban the player from using our services in the future.

User name
Hello,

You never have provided me the information about my documents that are not satisfactory. I have no problem whatsoever to provide you with whatever you need, but you need to tell me.

And about the money laundering, I have done no such thing. You further explain that as well.
User name
The player’s account was blocked due to violations of Mr.bet’s Terms & Conditions https://mr.bet/ concerning anti-money laundering procedures, clause 9.1.3. As well as clause 3.3.3 concerning identity verification requirements, which states:

- if you do not or cannot provide us with such information or such information is not satisfactory, we may lock or restrict your Member Account until you have provided us with such information, and if we do not receive the required information, or we are otherwise unable to verify your identity, we may terminate these Terms, close your Member Account and may return to you on request any Deposit funds in your account at the time we placed a lock or restriction on your Member Account, plus any funds deposited after the lock was placed on your Member Account, subject to these Terms and except where it is necessary for us to delay or withhold the payment to you of all or some of your Deposit funds to comply with our legal and regulatory obligations including our anti-money laundering and fraud prevention obligations.

The undertaken actions were applied based on the submission of documents that do not meet our security requirements.

Regards,
Mr.bet

Mr.Bet Casino Complaint Stats

Resolved 199 / 202
Avg. Amount $3,673
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Mr.Bet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 179 out of 182 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Mr.Bet Casino Complaints

See all complaints for this casino
Mr. Bet Casino - Delayed payment
**Subject: Mr Bet Casino – Withdrawal of HUF 112,000 Pending for More Than 14 Days**

I am filing a formal complaint against Mr Bet Casino regarding an outstanding withdrawal of HUF 112,000\.

I requested the withdrawal more than 14 days ago, using a bank withdrawal method\. However, the withdrawal is still showing as “Pending” in my account, and the funds have not been paid to me\.

I have already contacted Mr Bet’s customer support multiple times in an attempt to resolve this matter\. Unfortunately, my attempts have not resulted in a satisfactory resolution\. I have also informed the casino that I intend to escalate the matter through independent complaint platforms and other appropriate channels, but this has not led to any meaningful action\.

At this point, I am extremely frustrated by the lack of progress and the absence of a clear resolution\. My withdrawal remains pending, and I have not received my money despite waiting for more than two weeks\.

I am asking AskGamblers to review my complaint and help me obtain a clear explanation from Mr Bet Casino regarding the delay, as well as the payment of my outstanding balance of HUF 112,000\.

I am prepared to provide screenshots of the pending withdrawal, relevant dates, and copies of my correspondence with customer support as evidence\.

I believe that customers should receive clear information and timely payment of approved and valid withdrawals\. I would appreciate your assistance in bringing this matter to a fair and prompt resolution\.

**Amount disputed:** HUF 112,000
**Withdrawal method:** Bank withdrawal
**Current withdrawal status:** Pending
**Waiting time:** More than 14 days

Thank you for your assistance\.
Status solved Resolved
Ft112,000