Complaint #562 Mr.Bet Casino

Problem with withdrawing funds

By Denys D.

3 weeks ago

Message on forum

Hello. On June 1, I submitted a withdrawal request and then went through a difficult verification process. But when it came to verifying the payment method, things went very badly. First, I sent them a bank statement for the month of May, then I sent a photo of the payment they were interested in, but it didn’t work for them. Finally, I sent them a photo of that payment from my bank’s website with full details of my name, account number, and so on. I consider this a deliberate delay of the payment intended to lure me into losing this money.
Withdrawal amount: 2,700 CAD

Disputed Casino Mr.Bet Casino

Reason Delayed payment

Amount $2700

Discussion

AskGamblers

• Support Team

2 weeks ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

ukrkoka39618

• Alberta

2 weeks ago

I received my money. Thanks all team Askgamblers

ukrkoka39618

• Alberta

3 weeks ago

New files for casino

Mr.Bet Casino Complaint Stats

Resolved 163 / 164

Avg. Amount $4,038

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Mr.Bet Casino Complaints

See all complaints for this casino

constantly delaying withdrawal

Hi, i've been having trouble receiving my withdrawl from mr.bet on the 21 of june. I keep on receiving the same generic and automatic answers from their chat and by email i'm not getting any respons at all. They advertise that it takes 12 hours to resolve any withdrawl request with diamond statues.

62h left

kr48,000

Withdrawal withheld

I have put in a withdrawal request over 96 hours ago with Mr.Bet casino. I have contacted the chat multiple times with no resolution. I keep getting told that they have a high volume of withdrawals which is taking it longer than usual. I have 30 and 100 free spins sitting on my account but I cannot use them until this withdrawal is processed and one is going to expire in 2 days and the other in 4 days. I’m not sure if that’s the reason why they are with holding payment. I would appreciate your help with this matter as I am getting no reasonable explanation. I have attached my last chat conversation that I had with a Mr.Bet chat operator. I thank you in advance for your help in resolving this issue.

64h left

$260

Late payment

On June 17 of this year, I requested different withdrawals that total the amount of CLP$12,500,000 by bank transfer. As of the date of this complaint, more than a week has passed without the payment having been processed, which greatly exceeds the maximum period of 72 hours established by the casino.

The important thing is to highlight that I have been in the VIP category for a couple of years; my profile is completely verified, so there is no impediment to identity verification that justifies the delay.

The withdrawal remains in the 'Pending' state without any explanation from the casino, delivering the reason for the delay, so I request a prompt solution to my problem.

I appreciate your help in this case.

16h left

$12,500,000

Delayed withdraw approve

I submitted a withdrawal request on 11/05/2026 at Mr.Bet Casino. According to their Terms and Conditions, withdrawals should be processed within 48 hours. However, my withdrawal request is still pending and has not been approved yet.

I have contacted customer support multiple times, but they do not provide any actual information regarding my payment. They only keep sending the same generic template response asking me to wait.

I find this situation very concerning because the casino is not respecting its stated withdrawal processing time, and the lack of communication from support makes the situation even more frustrating.

I would like Mr.Bet Casino to provide a clear explanation about the delay and process my withdrawal as soon as possible.

Resolved

Ft79,500

Unable to get verified and receive withdrawal

I have been trying to verify my identity to process my withdrawal of #40,000 for the past eight weeks but they keep rejecting it saying documents not acceptable or no longer valid. I was asked to upload ID and payment method which was Skrill,and withdrawal method which was my Bank statement. I have done all these but all documents still rejected despite 100 percent valid, it was at some point one support agent told me the payment method have been verified and only identity remains. I have contacted the supports times without number and it seems they are tired because they keep giving me same response "they have transferred my issues to the appropriate department and I should wait". It's been eight weeks and I cannot longer wait because each time it takes 24-48hrs to respond. The ID I uploaded several times was the original national identity card of Nigerian and they keep rejecting it, I even went ahead to upload my national voter's card but still rejected. Please the ID card is the original national ID of Nigeria, I do not have driver license or international passport which is very difficult for me to get and I have explained this to several agents and they said they will rectify. My national ID card is 100 percent valid and I use it for all my identity verification. Please review this careful and process my winnings of #40,000 to my account. Attached is the documents, My national ID card back and front, Skrill payment method, Bank statement and screenshots with agent involved. Thank you

Resolved

₦40,000

Formal Complaint Regarding Address Verification and Access to Funds

I am submitting a formal complaint regarding the repeated rejection of my address verification despite providing all the requested documents and fully cooperating with your verification process.

Initially, I was informed that bank statements were acceptable as proof of address. Following your instructions, I uploaded a credit card bank statement from a different bank clearly showing my full name and address. My verification was still denied without a proper explanation.

After that, I was told that utility bills were acceptable. I then uploaded my phone bill, which is well within the last 3 months and clearly displays my name and address, yet it was denied again.

This process has been extremely inconsistent, frustrating, and unprofessional. Every time I provide a document according to the instructions given by your support team, it gets rejected with a different reason afterward.

I currently have over 8000 CAD locked in my account, and these ongoing delays are becoming unacceptable. I need access to my funds as soon as possible, and I expect a clear explanation as to why valid documents continue to be rejected despite following your stated requirements.

At this point, I am extremely frustrated with the lack of clarity and support being provided. I request that this matter be escalated immediately and resolved without further unnecessary delays.

Account Details:Name: Kavish SharmaRegistered Email: [email protected] Number: +1 6478075131

69h left

$8,228

Difficult verfication and delay in payment

Mrbet casino have been delaying my verfication even after providing them all the required documents. They make every excuse possible in rejecting my documents. Now I've sent them new documents and it's been five days now even this they say 24-48 hours. I've verified my account in the past I don't know why they asking me again. I have a withdrawl for $1000 and it's has been delayed for three weeks now. Customer service is no help all they can say is pre generated messages saying we reviewing your documents and making every effort to review asap. This casino has paid me withdrawls in the past with no issues but now they trying every effort not to pay me.

Resolved

$1,000

Payment still not received

Hello,

My withdrawal request with Mr.Bet has been delayed for 2 weeks already. How many days are they reviewing it?

I withdrew with them during the last few months, and the process took only 2 or not even 2 days.

But my last withdrawal from last week is still being reviewed.

They dont have any explanation of what they are reviewing or anything.

I'm hoping this will be resolved soon.

Thank you.

Resolved

$300

On 13th April 2026 I withdrew my $3850 in winning it's been a week and I still haven't got paid

On 13th April,2026 I withdrew my $3850 in winning it's been a week and I still haven't got paid. They wanted me to submit verification which I did and I had all the details they asked and still they rejected my documents. I resubmitted my documents and I have still not heard anything or gotten my winnings yet. This Casino has a joke of support and they are not helping me out. I would like to advise people to stay away from them.

Rejected

€3,850

Made me do another verification when I won big amount after I had already verified my account a month prior

Hi there, I am requesting your help to get my $4000 withdraw from Mr. Bet casino. I have been waiting since March 5 when I requested withdrawal. I was finally emailed a week later telling me I had to verify my account? I just verified my account a month ago and used e-transfer a week earlier for a withdrawal and had no issues with verification since I was already verified! I deposited $10 and won $4000 and all of a sudden I had to do a verification again? I deposit always with e-transfer and some with withdrawals, same email they use to contact me and for my casino sign in, and for the last few withdrawals. Nothing has ever changed. I have submitted every possible document proving that I sent the e-transfer from my account with my account number, full name, phone number and email address. I also sent screenshots of this $10 e-transfer coming out of my account with the provider that they use and also in the e-transfer history page which also shows the e-transfer. I even sent them the receipt from the e-transfer provider that they use which is LOONIO. This email from LOONIO shows the information that the email was sent from and the time that it was sent. All the information on this receipt corresponds with my transaction shown in my account and casino account …date, time, amount. I submitted my bank card also! I submitted my information in my banking with my account number my nam. So with emails back-and-forth with MrBets many Managers, their email is always the exact same and their procedures constantly changing. They requested my bank statement so of course being early March, I had to wait till the end of March so I could provide that to them like they asked for. March 31 I sent them my statement by email I was informed it had to be uploaded in my casino account which I could not do because the verification link was missing and there was an X on the page. In the meanwhile they kept emailing me telling me to verify my account but it took them five days to finally put a new link in my Mr bet account so I could upload my banking statement. I had to upload it three times and it kept coming back saying that my information doesn’t match theirs which is totally impossible?! I have one bank and all I ever send money with is e- transfers using this bank account and everything is correct, so here we go again! it doesn’t matter what I try to do, they’re just making me wait and delaying my payout! So I have been waiting for verification of my bank statement since March 31 and they finally got back to me Monday at 5 AM in the morning saying that it could take 48 hours to verify this or longer depending on their load to be patient now of course I’m thinking I’ve been patient since March 5 where nobody should wait that long for their withdrawal. I was using nothing was different so it has been almost a week and I still have no verification once again! I’ve had it with their excuses and I would greatly appreciate if you could help me get my winnings since I was been waiting since March 5th? That’s way too long and my account was verified already! I like the casino, I like their games and their support are friendly, but this withdrawal and verification is ridiculous. I have submitted everything I can to prove the $10 e-transfer came from my account with my bank statement. I have been a loyal new customer and I don’t feel I deserve all this hassle. I thank you in advance and hope you can help me. And there is nothing else that I could submit to them I have provided everything I can.

Resolved

$4,000