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Mr.Bet Casino - Unable to withdrawal money

REJECTED

Complaint Info

Disputed casino

Mr.Bet Casino

Amount

kr 28000

Posted on September 25, 2023

Hi

I registered an account on www.mr.bet. After winning, I sent all documents and my account got verified.

Then I withdrawal 5000 NOK, and it went successfully. After this, mr.bet have rejected all my withdrawals without any reason.

I have contacted them on chat an mail, asking why. They said that this is escalated to the relevant department, but I dont receive any Feedback. They still keep rejecting my withdrawals without any explanation.

I have 28000 NOK I want to withdrawal to my Visa-card, and it is pending, but I guess this will be rejected aswelll, as all other attempts.

Hope you could help me before I file a complaint to the licensee.

I do see others with same problem

AskGamblers
Posted on September 27, 2023

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Posted on September 27, 2023

You can close this claim. The rejected and rejected and rejected all withdrawals without any Feedback.

The only reason they do this is because they want the players to lose their funds.

In this case it happened, so you can close the claim.

I will file a separate case to their licensee, explaining how they operate, and refuses to pay out to their customers, delaying payments for several days.

If they had withdrawal all the requested withdrawals I would have had 50 000 now, but as they rejected and rejected all the time, I lost this funds…..

I will contact their licensee and claim back the 50k I should have received

AskGamblers
Posted on September 27, 2023

Dear @Jannis,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we could understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is being finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lost the validity of you claim against the operator which led to rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.