Complaint #466 Mr.Bet Casino

Stalling my withdrawal since February 2025 unfair and fraudulent KYC Practices

By micheleddd

1 year ago

Date of First Withdrawal Request:

16th February 2025

Issue Summary:

I have been trying to withdraw my legitimate winnings (€2,000) from Mr.Bet Casino since February 16th, 2024, but they continue to stall the process under the guise of KYC verification. I have provided over 10 different official documents, yet they keep rejecting them without valid justification, creating an endless loop of unnecessary requests.

Documents Provided (All Showing My Official Address & Identity):

Official Government Residence Certificate (Rejected)

Selfies with Documents (Accepted)

Full Tax Return from Iceland Government (Rejected)

Payslips from my Full-Time Job (Accepted?)

Bank Statement (Rejected)

Credit Card Ownership Statement from the bank(Rejected)

Debit Card Statement from the bank(Rejected)

Employment Contract from My Employer (Accepted?)

Health Ensurance Statement (Rejected)

Housing Benefits Statement (Rejected)

Proof of Address from Government of Iceland(Rejected)

Skrill Account Screenshot for Payment Verification (Accepted?)

Despite submitting official Icelandic government documents showing my residence and tax payments, they continue to claim they cannot verify where I live, which is completely unreasonable.

Evidence of Stalling Tactics:

Continuous Document Rejections – My Mr.Bet messages dashboard is filled with repeated messages of “Document Rejected” since February 16th (see attached screenshot).

Unjustified Document Requests – At one point, they even asked me for proof of company ownership, despite my account being personal, and I have never owned a company.

Robotic & Unhelpful Responses – Their support team sends copy-paste responses without addressing the specifics of my case. They keep saying, “Verification is in progress,” yet provide no real justification for rejecting my official government documents.

Third-Party KYC Provider Confirms Mr.Bet is Responsible:

I contacted Sumsub, the third-party KYC provider used by Mr.Bet, and they confirmed that Mr.Bet itself is solely responsible for the verification decisions. This confirms that Mr.Bet is deliberately abusing the KYC process to stall or avoid payouts.

Suspicious License Status:

I also discovered that Mr.Bet is operating without a fully issued license from the Curacao Gaming Authority. Their certificate status is "Awaiting License Issuance," meaning they are not fully licensed to operate.

🔗 Mr.Bet’s Certificate (Curacao License Status - Orange = "Awaiting License Issuance")

https://cert.gcb.cw/certificate?id=ZXlKcGRpSTZJaXROU25OVlFtMHlZVVZGWkdSTlNTODN

Skrill’s Involvement & Possible Endorsement of Mr.Bet:

It is alarming that Skrill actively promotes Mr.Bet on its app’s homepage under the section “Pay Online” with the subtitle “Visit our partners and deposit with Skrill.” This implies Skrill is endorsing Mr.Bet, even though the casino is actively stalling payments to customers.

Resolution Requested:

Immediate Approval & Processing of My €2,000 Withdrawal.

An Official Explanation from Mr.Bet on Why My Government-Issued Documents Were Repeatedly Rejected Without Cause.

If My Funds Are Not Released, I Will:

File formal complaints with Curacao Gaming Authority, Skrill, Visa, and relevant consumer protection agencies.

Escalate legal action for unfair business practices and fraud.

This is not just about my case. Mr.Bet’s actions set a dangerous precedent for players who are at risk of similar scams. If they can get away with this behavior, other casinos will follow suit. This needs to be investigated, and AskGamblers should not let such practices continue unchecked.

Supporting Evidence Attached:

Screenshots of my Mr.Bet dashboard (showing repeated document rejections since February 16th).

Email exchanges with Mr.Bet support (showing robotic responses and their refusal to accept official documents).

Screenshots of my emails asking for verification completion.

Skrill App Screenshot Showing Mr.Bet Promotion.

This is a clear case of a casino stalling payouts through unfair KYC abuse.

Best regards,

Disputed Casino Mr.Bet Casino

Reason Verification issues

Amount €2000

Discussion

AskGamblers

• Support Team

1 year ago

Dear @micheleddd,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Mr.Bet Casino

• Representative

1 year ago

Dear Micheleddd,

we are sincerely regret that verification took a little longer than usual. However, earlier documents were rejected because they did not fulfil the requirements. Today you have uploaded correct documents and verification has been successfully completed.

One withdrawal request is already successful. Today you have also created new withdrawal requests. The payment processing time on our side is usually up to 48 hours, but we do our best to make it faster.

We are grateful for your cooperation and will always be ready to help you if you have any questions.

AskGamblers

• Support Team

1 year ago

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Mr.Bet Casino Complaint Stats

Resolved 177 / 179

Avg. Amount $3,952

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Mr.Bet Casino Complaints

See all complaints for this casino

Waiting payment for a week

I completed the wagering requirements of my bonus and asked for a 3000$ CAD withdrawal on August 25th. We are now September 1st and the withdrawal process is not even started. The customer support tells me that they are usually proceeding within 48 hours and that they cannot provide any status. My KYC is completed since a long time.

Resolved

$3,000

Payment delayed for over 18 days with standard excuses

Hello AskGamblers Team,

I am filing this complaint because Mr. Bet Casino is refusing to process my withdrawal of €410. I requested the withdrawal via bank transfer over 18 days ago.

My player account is fully verified, and all KYC steps have been successfully completed. I have contacted customer service multiple times. The only response I receive is a canned email claiming there is a "high volume of inquiries" and that the relevant department is overwhelmed. Furthermore, I was explicitly told not to reduce my balance while waiting.

A waiting period of more than 18 days is absolutely unacceptable for a standard bank transfer. This is clearly a stalling tactic designed to make me cancel the withdrawal and gamble away my winnings.

I have attached screenshots of the emails from support as evidence; they confirm my pending withdrawal and the casino's excuses.

Please help me resolve this issue and receive my money.

Thank you,

< full name removed >

Resolved

€410

Payment delayed

I requested a withdrawal of €800 via cryptocurrency on August 15, 2026, at Mr. Bet Casino. My account is fully verified (KYC completed), and all bonus/wagering requirements have been met. However, the transaction status is still pending after several days. When I contacted live support, I received generic automated responses asking me to wait without providing any specific timeline or reasons for the delay. Crypto withdrawals are usually fast, and this delay seems unreasonable given my fully verified profile. I request the immediate approval and processing of my funds.

Resolved

€800

Mr. Bet Casino - Withdrawal delayed

I wanted to share my experience with Mr.Bet Casino because the way they are handling my withdrawal is becoming seriously concerning.

I requested a withdrawal of $4,500 NZD around 70 hours ago. Mr.Bet's website states that withdrawals are processed within up to 48 hours, so we're now well beyond their own advertised timeframe.

I've contacted support multiple times and they've been extremely unhelpful. They won't provide any meaningful explanation for the delay and, despite the withdrawal already exceeding 48 hours, they've refused to escalate it.

What makes this even more frustrating is the verification situation.

Support has told me that my account may need to be verified when they process the withdrawal. That's completely fine - I'm more than happy to provide whatever documents they need.

Because verification apparently has another processing timeframe of up to 48 hours, I've repeatedly asked them to open verification on my account now so I can get it completed while I'm waiting.

They've refused.

So I'm effectively sitting here waiting indefinitely for the withdrawal, knowing they could eventually decide verification is required and potentially add another 48-hour delay - despite me actively trying to complete it in advance.

The whole situation leaves a really bad taste in my mouth. When a casino holds a withdrawal beyond its advertised timeframe, refuses to escalate it, warns that verification might cause another delay, and then won't actually let the customer complete that verification proactively, it's difficult not to question why.

It creates the impression that the withdrawal is being unnecessarily delayed while the money remains within the gambling platform, where there's always the possibility that a customer cancels the withdrawal and gambles it away.

I'm not claiming I can prove that's what Mr.Bet is intentionally doing, but their handling of this withdrawal certainly makes me concerned about it.

At this point it's been 70+ hours for a $4,500 NZD withdrawal that they say should take up to 48 hours, and support seemingly has no interest in resolving or escalating it.

I'll update this post with what happens next, including how long it ultimately takes to receive the money and whether they suddenly request verification after making me wait this long.

Resolved

$4,500

Mr Bet a week has passed since my withdrawal request

I requested a withdrawal of $500 CAD on August 6, 2026.
It is August 13, 2026 and she still has not been processed.
When I contact the service, they keep repeating over and over again to be patient.
I asked to contact someone who will not automatically reply to me without success.
I have been a customer for several years and the withdrawal time has never exceeded 3 days before. That makes 7 now.
Maybe if I make a complaint, things will finally move.
My account is verified.

Resolved

$500

Unprocessed Withdrawal Timeframe passed

Dear AskGamblers Team,

I am filing this complaint against Mr.Bet Casino due to an unjustified delay in processing my withdrawal. I was explicitly told by their support team that my withdrawal would be processed within a 48-hour timeframe. However, that time has already passed, and my funds are still pending.

I am particularly concerned because I had a similar negative experience in the past where a deliberately prolonged verification process caused me to cancel my withdrawal and lose my winnings. It feels like this is another delay tactic. I want to make it absolutely clear that I will not fall for this again, and I will not cancel this withdrawal under any circumstances.

I kindly request your assistance in getting Mr.Bet to honor their stated processing times and release my funds immediately.

Thank you for your time and help.

Rejected

$7,000

Mrbet delayed withdrawal

Hello!

Mr.bet casino has been delaying my withdrawal for 1 week.

The request was added 07.21; now it's 07.28. They don't deny it; it's just sitting under review.

My account was reviewed successfully before.

I contacted them 4 times.

4400 euro, I played with raw cash, no bonuses.

Please take a view about that.

Resolved

€4,400

Help for cash out

Yet again, and I see others are struggling with the same.. When a casino states, cash out within 0 to 48 hours, then deliver on it!

Do not speculate that a customer is gambling it away again. Do what is right, and according to your statement..

Thx

I want my winnings!

I would be fine if they stated that it will take a week, but then I would prob not use this casino.

Have tried support; just the same generic answers

Resolved

kr5,500

600 EUR payout is delayed

I requested a withdrawal on July 8, 2026.

It simply isn't being processed.

I want to withdraw €600!

After speaking with support, it was confirmed that I have a bank transfer withdrawal pending, but it hasn't been processed due to the high volume of requests.

I've been playing there for a while now and have never had any problems with payouts.

Resolved

€600

Verification issues and delay of the withdrawal

I have been trying to withdraw a $4000 win for over two weeks now, and I’m getting the run around with verification issues. I keep getting a variety of errors, and they’re just not true. They’re saying my identification is blurry or unreadable, but it’s fine. Then I tried changing the type of id is submitted, and they said the same thing. Then they needed me to submit a document verifying my address. I think I tried 4 or 5 different things with my address written very clearly on them and they’ve all been rejected. I messaged in the chat and sent emails looking for specifics, but I get them same cut and paste answers every time. I’m getting very frustrated and when I googled this, I found lots of people in the same boat. I found a Reddit that said this site would help be an advocate and fight on my behalf, so I appreciate any help I can get.

Thanks,

Bhreagh

Resolved

$4,000