Complaint #504 Mr.Bet Casino

Reverification for withdrawal

By Jeffreymalo

8 months ago

Message on forum

I was KYC verified in late 2024 when I made a first withdrawal request which was very complicated and long to begin with. In the last two weeks, I've been trying to withdraw sums between $1000 and $3500 and yet another request for verification. I've sent in bank statements with my name and address, as appearing on my Mr.bet account and a photo of my bank card with my name on it. My account information has not changed since 2024 and so, this should be straight forward. They also boast 48h to complete the withdrawal process but its taking two weeks so far. I should also note that in the last two weeks, my account has never gone lower than $1000. My last withdrawal, on September 29th, for $1000, was cancelled by Mr.Bet because of "not enough money in the account."

Disputed Casino Mr.Bet Casino

Reason Verification issues

Amount $1000

Discussion

AskGamblers

• Support Team

8 months ago

Dear @Jeffreymalo,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we can understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lose the validity of your claim against the operator which led to the rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Mr.Bet Casino

• Representative

8 months ago

Dear Jeffreymalo,

We are sorry to hear that you decided not to complete the verification process and to permanently close your account, especially considering that you have already had successful withdrawals with us in the past.

Mr.Bet is a fully licensed and regulated online casino, and player safety, as well as compliance with international anti-fraud and anti-money-laundering requirements, is our top priority. The verification (KYC) process is a mandatory security step required by law and by our licensing authority for all withdrawals.

Please note that your documents were not rejected arbitrarily - they did not meet the technical and regulatory standards (for example, unclear image quality, incomplete sides, or missing details). Our team provided detailed feedback each time so that you could re-submit the correct versions.

The verification process does not prevent or delay withdrawals intentionally. Once valid documents are provided, the procedure is completed promptly, as confirmed by many verified users.

We regret that you chose to stop the process midway instead of submitting the requested corrections. Nevertheless, your decision to self-exclude and close your account has been respected in full.

We remain committed to transparency and player protection, and we encourage all users to follow the verification guidelines carefully to ensure smooth and timely withdrawals.

AskGamblers

• Support Team

8 months ago

Dear Mr.Bet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Jeffreymalo

• 1 reviews

8 months ago

I’m writing this to warn others before they go through the same frustration I did. Mr.Bet Casino might look decent at first — the site is clean, the games load well, and deposits are instant. But the moment you try to withdraw your winnings, everything changes.

Their verification process is never-ending. I submitted all the required documents (ID, proof of address, payment method) multiple times, only to get vague replies like “document rejected” or “requires additional review.” Every time I complied, they found something new to ask for, dragging the process out for weeks on end. It’s clear this isn’t just poor management — it feels like a tactic to delay or prevent withdrawals entirely.

The most frustrating part is that while you’re waiting, your funds remain in your playable balance. And of course, with all the delays, most players end up playing their winnings back into the casino — which is exactly what they seem to want and exactly what I ended up doing.

To me, this is unfair and unethical business practice. A legitimate casino should make verification fast, transparent, and final. Instead, Mr.Bet’s system feels designed to exhaust you until you give up.

If you value your time and money, stay away from Mr.Bet Casino. There are far better, licensed casinos out there that let you actually withdraw your winnings without jumping through endless hoops.

I have self-excluded and asked to delete my account permanently because I will not be fooled again by this predatory casino.

You may close this complaint and hopefully review and judge this casino accordingly.

Mr.Bet Casino Complaint Stats

Resolved 163 / 164

Avg. Amount $4,038

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Mr.Bet Casino Complaints

See all complaints for this casino

Problem with withdrawing funds

Hello. On June 1, I submitted a withdrawal request and then went through a difficult verification process. But when it came to verifying the payment method, things went very badly. First, I sent them a bank statement for the month of May, then I sent a photo of the payment they were interested in, but it didn’t work for them. Finally, I sent them a photo of that payment from my bank’s website with full details of my name, account number, and so on. I consider this a deliberate delay of the payment intended to lure me into losing this money.
Withdrawal amount: 2,700 CAD

Resolved

$2,700

Delayed withdraw approve

I submitted a withdrawal request on 11/05/2026 at Mr.Bet Casino. According to their Terms and Conditions, withdrawals should be processed within 48 hours. However, my withdrawal request is still pending and has not been approved yet.

I have contacted customer support multiple times, but they do not provide any actual information regarding my payment. They only keep sending the same generic template response asking me to wait.

I find this situation very concerning because the casino is not respecting its stated withdrawal processing time, and the lack of communication from support makes the situation even more frustrating.

I would like Mr.Bet Casino to provide a clear explanation about the delay and process my withdrawal as soon as possible.

Resolved

Ft79,500

Unable to get verified and receive withdrawal

I have been trying to verify my identity to process my withdrawal of #40,000 for the past eight weeks but they keep rejecting it saying documents not acceptable or no longer valid. I was asked to upload ID and payment method which was Skrill,and withdrawal method which was my Bank statement. I have done all these but all documents still rejected despite 100 percent valid, it was at some point one support agent told me the payment method have been verified and only identity remains. I have contacted the supports times without number and it seems they are tired because they keep giving me same response "they have transferred my issues to the appropriate department and I should wait". It's been eight weeks and I cannot longer wait because each time it takes 24-48hrs to respond. The ID I uploaded several times was the original national identity card of Nigerian and they keep rejecting it, I even went ahead to upload my national voter's card but still rejected. Please the ID card is the original national ID of Nigeria, I do not have driver license or international passport which is very difficult for me to get and I have explained this to several agents and they said they will rectify. My national ID card is 100 percent valid and I use it for all my identity verification. Please review this careful and process my winnings of #40,000 to my account. Attached is the documents, My national ID card back and front, Skrill payment method, Bank statement and screenshots with agent involved. Thank you

Resolved

₦40,000

Formal Complaint Regarding Address Verification and Access to Funds

I am submitting a formal complaint regarding the repeated rejection of my address verification despite providing all the requested documents and fully cooperating with your verification process.

Initially, I was informed that bank statements were acceptable as proof of address. Following your instructions, I uploaded a credit card bank statement from a different bank clearly showing my full name and address. My verification was still denied without a proper explanation.

After that, I was told that utility bills were acceptable. I then uploaded my phone bill, which is well within the last 3 months and clearly displays my name and address, yet it was denied again.

This process has been extremely inconsistent, frustrating, and unprofessional. Every time I provide a document according to the instructions given by your support team, it gets rejected with a different reason afterward.

I currently have over 8000 CAD locked in my account, and these ongoing delays are becoming unacceptable. I need access to my funds as soon as possible, and I expect a clear explanation as to why valid documents continue to be rejected despite following your stated requirements.

At this point, I am extremely frustrated with the lack of clarity and support being provided. I request that this matter be escalated immediately and resolved without further unnecessary delays.

Account Details:Name: Kavish SharmaRegistered Email: [email protected] Number: +1 6478075131

95h left

$8,228

Difficult verfication and delay in payment

Mrbet casino have been delaying my verfication even after providing them all the required documents. They make every excuse possible in rejecting my documents. Now I've sent them new documents and it's been five days now even this they say 24-48 hours. I've verified my account in the past I don't know why they asking me again. I have a withdrawl for $1000 and it's has been delayed for three weeks now. Customer service is no help all they can say is pre generated messages saying we reviewing your documents and making every effort to review asap. This casino has paid me withdrawls in the past with no issues but now they trying every effort not to pay me.

Resolved

$1,000

Payment still not received

Hello,

My withdrawal request with Mr.Bet has been delayed for 2 weeks already. How many days are they reviewing it?

I withdrew with them during the last few months, and the process took only 2 or not even 2 days.

But my last withdrawal from last week is still being reviewed.

They dont have any explanation of what they are reviewing or anything.

I'm hoping this will be resolved soon.

Thank you.

Resolved

$300

On 13th April 2026 I withdrew my $3850 in winning it's been a week and I still haven't got paid

On 13th April,2026 I withdrew my $3850 in winning it's been a week and I still haven't got paid. They wanted me to submit verification which I did and I had all the details they asked and still they rejected my documents. I resubmitted my documents and I have still not heard anything or gotten my winnings yet. This Casino has a joke of support and they are not helping me out. I would like to advise people to stay away from them.

Rejected

€3,850

Made me do another verification when I won big amount after I had already verified my account a month prior

Hi there, I am requesting your help to get my $4000 withdraw from Mr. Bet casino. I have been waiting since March 5 when I requested withdrawal. I was finally emailed a week later telling me I had to verify my account? I just verified my account a month ago and used e-transfer a week earlier for a withdrawal and had no issues with verification since I was already verified! I deposited $10 and won $4000 and all of a sudden I had to do a verification again? I deposit always with e-transfer and some with withdrawals, same email they use to contact me and for my casino sign in, and for the last few withdrawals. Nothing has ever changed. I have submitted every possible document proving that I sent the e-transfer from my account with my account number, full name, phone number and email address. I also sent screenshots of this $10 e-transfer coming out of my account with the provider that they use and also in the e-transfer history page which also shows the e-transfer. I even sent them the receipt from the e-transfer provider that they use which is LOONIO. This email from LOONIO shows the information that the email was sent from and the time that it was sent. All the information on this receipt corresponds with my transaction shown in my account and casino account …date, time, amount. I submitted my bank card also! I submitted my information in my banking with my account number my nam. So with emails back-and-forth with MrBets many Managers, their email is always the exact same and their procedures constantly changing. They requested my bank statement so of course being early March, I had to wait till the end of March so I could provide that to them like they asked for. March 31 I sent them my statement by email I was informed it had to be uploaded in my casino account which I could not do because the verification link was missing and there was an X on the page. In the meanwhile they kept emailing me telling me to verify my account but it took them five days to finally put a new link in my Mr bet account so I could upload my banking statement. I had to upload it three times and it kept coming back saying that my information doesn’t match theirs which is totally impossible?! I have one bank and all I ever send money with is e- transfers using this bank account and everything is correct, so here we go again! it doesn’t matter what I try to do, they’re just making me wait and delaying my payout! So I have been waiting for verification of my bank statement since March 31 and they finally got back to me Monday at 5 AM in the morning saying that it could take 48 hours to verify this or longer depending on their load to be patient now of course I’m thinking I’ve been patient since March 5 where nobody should wait that long for their withdrawal. I was using nothing was different so it has been almost a week and I still have no verification once again! I’ve had it with their excuses and I would greatly appreciate if you could help me get my winnings since I was been waiting since March 5th? That’s way too long and my account was verified already! I like the casino, I like their games and their support are friendly, but this withdrawal and verification is ridiculous. I have submitted everything I can to prove the $10 e-transfer came from my account with my bank statement. I have been a loyal new customer and I don’t feel I deserve all this hassle. I thank you in advance and hope you can help me. And there is nothing else that I could submit to them I have provided everything I can.

Resolved

$4,000

Will not provide withdrawal because verification keeps turning me down

Dear AskGamblers Complaints Team,

I am submitting this formal complaint regarding Mr.Bet Casino’s refusal to process my withdrawal, despite my account being fully verified and all requested documents having been submitted multiple times.

I requested a withdrawal of $3100 CDN on February 4th 2026. Shortly after, Mr.Bet requested identity and payment verification documents. I complied fully and submitted all documents requested, including but not limited to:

Government‑issued photo IDProof of addressProof of payment / payment method ownership

Some of these documents were accepted, yet they kept asking me for a bank statement showing three (3) $100 deposits made to them also on February 4th , and I was asked to resubmit similar or additional documents again. This process has repeated multiple times, creating a verification loop with no clear resolution. They keep asking for the following:

"To confirm your Interac payment method, you will need the following documents: A bank statement or a screenshot from online banking showing the account holder's name and the deposit to our website (100 CAD on 04.02.2026). "

Despite my repeated cooperation and multiple contacts with customer support, my withdrawal remains pending, and I have not received a clear or consistent explanation for the continued delay. Customer support responses have been generic and contradictory, and no definitive reason has been provided as to why my withdrawal cannot be completed.

I have provided screen shots of all three (3) deposits in detail. The screenshots provided the following information from TD Canada Trust who I bank with: Date, account from which the money came from, amount $100, Recipient (email address of the recipient), message, confirmation number, sent by, method and status history showing date sent and request deposited. I have never had a deposit show the website of the casino I am playing. This, they are making impossible to prove.

I believe I have met all verification and withdrawal requirements under the casino’s terms. The continued withholding of my funds appears unreasonable and unjustified.

I respectfully request AskGamblers’ assistance in mediating this case and helping ensure that my withdrawal is processed without further delay.

I am happy to provide screenshots, emails, chat transcripts, and proof of document submissions upon request.

Thank you for your time and assistance.

Kind regards,

< personal information removed >

Resolved

$3,100

Withdrawal pending due to verification and address update

Dear AskGamblers Complaint Team,

I would like to submit a complaint regarding a delayed withdrawal that is currently pending due to an ongoing verification and address update process.

On 04.02.2026, I won a total amount of €5,780 and requested a withdrawal on the same day. At that time, my account was already verified. Shortly afterward, I updated my address because I had moved. Since then, I have been informed by the operator that my withdrawal cannot be processed until my address change has been reviewed and approved internally.

Following the operator’s instructions, I submitted all requested documents, including identification, proof of address, and payment verification. The documents I provided reflect my current address. However, I was informed that as long as my profile address has not yet been updated in their system, documents may be rejected if the address shown on them differs from the address currently stored in my account profile. Since the address change must be processed by the operator internally, I cannot complete this step myself.

Each time documents are submitted, I am informed that review may take up to 48 hours. However, this review period appears to restart repeatedly, which has resulted in a prolonged verification process. I have not yet received confirmation whether all documents are accepted, whether additional documents are required, or when my case is expected to be completed.

I would like to clarify that I have followed all instructions given by the operator, submitted all requested documentation promptly, and remain fully willing to cooperate and provide any additional information immediately if needed.

What I am requesting

I respectfully request assistance in resolving this situation by helping clarify the status of my verification and facilitating the completion of my withdrawal, provided that all requirements have been satisfied.

Available Evidence

I am able to provide supporting evidence if required, including:

Screenshots of support conversations

Proof of document submission

Time-stamped communication records

I confirm that this complaint concerns a single issue only, and that all information provided above is accurate to the best of my knowledge.

Thank you for your time and for reviewing my case.

Kind regards

Resolved

€5,780