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Mr.Bet Casino - Mr Bet and the never ending kyc

RESOLVED

Complaint Info

Disputed casino

Mr.Bet Casino

Amount

$ 300

6 months ago

I deposited over a thousand onto this site, finally won a small pot, ($300) and it’s been over a week with their KYC, finally was verified etc, after submitting bank statements and everything, now they say, sorry, we need to verify you. Its a never ending runs around for a small win like this? God forbid if it was 3000 dollars? This reeks of scam to me, what a horrible off putting experience, it feels like they just want you to go in and play out any wins back into the casino. HORRIBLE ethics here. BEWARE!!

6 months ago

Dear Darin76,

Thank you for your patience. We understand the frustration you've experienced during the verification process. We want to inform you that your account has now been successfully verified, and your withdrawal has been processed. Please allow a short period for the funds to appear in your account. We apologize for any inconvenience and are continuously working to improve our services. If you encounter any further issues, feel free to reach out, and we'll be happy to assist.

AskGamblers
6 months ago

Dear @Darin76,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

AskGamblers
5 months ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.