Mr.Bet Casino - Long verification time for me

Dear Kevincorpse,

Please note that colleagues of our relevant department may request additional documents from you in case of newly created withdrawal requests. You will be able to receive your winnings as soon as the verification is successfully completed.

Your documents were requested today and you have not uploaded anything yet. You have been requested to provide proof of address and Interac payment method. A colleague from our support team has sent you an email and a message in your game profile regarding the document requirements. If all requirements are met - verification will be completed.

We ask you to upload the relevant documents to the verification window. If you are having difficulties uploading documents to the verification window, please contact our support team by email or online chat so that we can help you immediately.

Thank you for your cooperation in the future.

I’ve tried many many documents and what you are requesting does not exist

Dear Kevincorpse,

Your documents have been checked today. Unfortunately you have uploaded documents that do not meet the requirements.
You have been asked for documents that can be provided, we would never ask for anything that users cannot provide us with.

Your Interac payment method document was not accepted because you uploaded a screenshot of your online banking without your name and surname. The document should show the requested deposit and your first and last name.

You uploaded a screenshot for the address confirmation document. Please note that scans or screenshots will not be accepted, only the original document.

Our colleague from the support team has today sent you an email and a message in your game profile with detailed instructions on the requested documents and how you can obtain them.

In case of questions we are always ready to help you.

I have tried many many many times to verify, I will see if it works this time as I was walked through it by 2 different support staff and they said the documents looked good they cannot tell me Foresure as a 3rd party does the verification. But I am starting to see the great detail that is needed for verifying with Mr.bet. I was previously verified and o don’t remember it being like this but they are trying to help me as best as they can. I have done everything n send all supporting documents that they approved as being correct. I will wait and see if I get it this time. We are at 8 days now for verification.

Dear Kevincorpse,

The only thing left for you to confirm is the payment method Interac, for which the document you uploaded earlier unfortunately did not fulfil the requirements again. The document you uploaded was cropped and in poor quality.
Please note that the document must be visible in its entirety and must be in good quality and readable.

We ask you to upload a pdf document of the bank statement with all documents for 8.12 and your name.
A colleague from the Support team has also contacted you via email and in game profile and described the document requirements additionally today.

Dear @Kevincorpse,

The AskGamblers Complaint Team is kindly asking you to assist the Mr.Bet Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

I have confirmed and sent documents many many times, and waited 2 days in between verification for everytome o have sent them in to be rejected, for various reason. I even walked through and sent documents that they said would work to only be denied and have to upload a new one, we are on day 12 of trying to verify, for various reasons. I am hopeful this time but as they need a deposit proof from a date that was a Sunday it is moved to the next business on my statement. It has taken time to try to relay this so that they could pass it in between departments. But it still seems to be a problem. They are very nice people all of them. But it feels like everything is denied after uploading probably 30 documents in every variation. The ask for “ my account statement with my name n the transaction to their account. I’ve sent this in every variation. Everything they ask for. But I cannot get it right. Now they are experiencing higher than normal volumes and it will take longer than 48 hours to verify. This document I uploaded that meets an everything they wanted. I just wanted to be verifed so I could keep depositing. It should be a requirement to verify before you ever deposit.

Dear Kevincorpse,

We are sorry that you had a negative experience. Earlier in this thread we informed you about why the documents were rejected, and our casino support informed you about this every time. Please note that when withdrawing funds to new previously unused payment details, you may be asked to verify this payment method. Also, the relevant department may request from you another additional document to verify payment details, however, we are always open regarding document requirements so that you can upload the correct document and pass verification.

At the moment, you have provided the correct document and you have been successfully verified today.

If another document is requested, support will always be able to help you with uploading documents. I sincerely hope that in the future you will have a more positive experience on our site.

Dear @Kevincorpse,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.