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Casino Complaints

Impossible to withdraw money


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By JJ86
6 years ago
I have tried to make a withdrawal to my credit card. Account is verified and everything is ok by that way. Withdrawals are always declined within 1 hour after request. I have contacted to customer service via chat several times to ask what is problem. First I got answer that there is issue with my bank and I should contact them. I was suspicious, because I never have had such issues with my bank in any other casino. I tried instead to use another Visa card for withdrawal, which they told was ok because I was used even that for deposit. Same thing again, withdrawal was declined. I asked again for reason and got same answer. I answered them that I do not believe that, because these two cards have two different issuer. After that they changed their mind and asked me to make a new request after a while, which I did at least 5 times without result. After that they asked me to use other methods for deposit and withdrawal, which I tried (Skrill and RapidTransfer): both methods gives me error when trying deposit. There is no more methods available for me. I would like to make a withdrawal and get stop to this ongoing process. Last time when I contacted to customer service through chat, they did not answer me anymore. After 15 min waiting in chat I decided to take this issue with help of Askgamblers.
Amount is 305€.
Disputed Casino Mr.Bet Casino
Amount €305

Discussion

User name

Dear all,

Following the submitter’s confirmation that the complaint has been submitted against the wrong operator, AskGamblers Complaint Team has rejected the case.


User name loyalty-level-2
I am so sorry for this hazzle, my mistake. It was question about MrBit, not Mr.Bet. Sorry for one more time.
User name

Dear @JJ86,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you have provided the correct username/email to the Mr.Bet Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

User name
Hello, JJ86!
We appreciate your reply. We have checked the information provided. Unfortunately, we do not have any players registered under this email or username. Could you please give us the valid username you used or an email? We will try to find your account to offer the best solution. You can also contact our customer care to get help with this issue anytime.
Best Regards,
Mr.Bet Team.

Mr.Bet Casino Complaint Stats

Resolved 199 / 202
Avg. Amount $3,673
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Mr.Bet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 179 out of 182 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Mr.Bet Casino Complaints

See all complaints for this casino
Mr. Bet Casino - Delayed payment
**Subject: Mr Bet Casino – Withdrawal of HUF 112,000 Pending for More Than 14 Days**

I am filing a formal complaint against Mr Bet Casino regarding an outstanding withdrawal of HUF 112,000\.

I requested the withdrawal more than 14 days ago, using a bank withdrawal method\. However, the withdrawal is still showing as “Pending” in my account, and the funds have not been paid to me\.

I have already contacted Mr Bet’s customer support multiple times in an attempt to resolve this matter\. Unfortunately, my attempts have not resulted in a satisfactory resolution\. I have also informed the casino that I intend to escalate the matter through independent complaint platforms and other appropriate channels, but this has not led to any meaningful action\.

At this point, I am extremely frustrated by the lack of progress and the absence of a clear resolution\. My withdrawal remains pending, and I have not received my money despite waiting for more than two weeks\.

I am asking AskGamblers to review my complaint and help me obtain a clear explanation from Mr Bet Casino regarding the delay, as well as the payment of my outstanding balance of HUF 112,000\.

I am prepared to provide screenshots of the pending withdrawal, relevant dates, and copies of my correspondence with customer support as evidence\.

I believe that customers should receive clear information and timely payment of approved and valid withdrawals\. I would appreciate your assistance in bringing this matter to a fair and prompt resolution\.

**Amount disputed:** HUF 112,000
**Withdrawal method:** Bank withdrawal
**Current withdrawal status:** Pending
**Waiting time:** More than 14 days

Thank you for your assistance\.
Status solved Resolved
Ft112,000