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Mr.Bet Casino - Impossible to withdraw money

REJECTED
Complaint Info
Disputed casino Mr.Bet Casino
Reason Declined payment
Amount € 305
JJ86 Finland
Posted on July 20, 2020

I have tried to make a withdrawal to my credit card. Account is verified and everything is ok by that way. Withdrawals are always declined within 1 hour after request. I have contacted to customer service via chat several times to ask what is problem. First I got answer that there is issue with my bank and I should contact them. I was suspicious, because I never have had such issues with my bank in any other casino. I tried instead to use another Visa card for withdrawal, which they told was ok because I was used even that for deposit. Same thing again, withdrawal was declined. I asked again for reason and got same answer. I answered them that I do not believe that, because these two cards have two different issuer. After that they changed their mind and asked me to make a new request after a while, which I did at least 5 times without result. After that they asked me to use other methods for deposit and withdrawal, which I tried (Skrill and RapidTransfer): both methods gives me error when trying deposit. There is no more methods available for me. I would like to make a withdrawal and get stop to this ongoing process. Last time when I contacted to customer service through chat, they did not answer me anymore. After 15 min waiting in chat I decided to take this issue with help of Askgamblers.
Amount is 305€.

Posted on July 24, 2020

Hello JJ86!

Thank you for your appeal. To investigate your case, we kindly ask you to provide your email address. Sorry for the inconvenience.

Waiting for your timely response.

AskGamblers
Posted on July 28, 2020

Dear Mr.Bet Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Posted on July 31, 2020

Hello, JJ86!
We appreciate your reply. We have checked the information provided. Unfortunately, we do not have any players registered under this email or username. Could you please give us the valid username you used or an email? We will try to find your account to offer the best solution. You can also contact our customer care to get help with this issue anytime.
Best Regards,
Mr.Bet Team.

AskGamblers
Posted on August 4, 2020

Dear @JJ86,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you have provided the correct username/email to the Mr.Bet Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

JJ86 Finland
Posted on August 6, 2020

I am so sorry for this hazzle, my mistake. It was question about MrBit, not Mr.Bet. Sorry for one more time.

AskGamblers
Posted on August 6, 2020

Dear all,

Following the submitter’s confirmation that the complaint has been submitted against the wrong operator, AskGamblers Complaint Team has rejected the case.


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