Complaint #377 Mr.Bet Casino

Harassment during verification

By BridgetJohnson

2 years ago

I have submitted as many documents possible to verify myself including the front and back of my drivers license, a photo of my utility bill, my June bank statement, the e-mails verifying the e-transfers sent and 4 different transactions of $30 to their casino from my online banking history. I pointed out the difference in time zones and how it probably says June 3rd on my statement. They are GST and I am CST. They want a detailed pdf bank statement that has my name and the exact $30 e-transfer. There are 4 visible on my bank statement. My name only appears on page 1 of my bank statement. What more can I do? I am not comfortable with my gaming information being out there. What is left to do? This is my 2nd time submitting this complaint. I don’t know what happened to the last one. HELP! I am getting very stressed out over this. I have been waiting since June 4th to receive $2000. This is unacceptable. No other casino has put me through such an unnecessary verification process. They say they are making sure I am not laundering money. What????

Disputed Casino Mr.Bet Casino

Reason Verification issues

Amount $2000

Discussion

AskGamblers

• Support Team

2 years ago

Dear @BridgetJohnson,

The AskGamblers Complaint Team is kindly asking you to assist the Mr.Bet Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Mr.Bet Casino

• Representative

2 years ago

Dear @ASKGAMBLERS,

We are currently facing an issue with verifying a deposit for a user on the platform. The details of the transaction are as follows:

-Amount: 30.00 CAD
-Date: 2024-06-04 02:44:29 UTC
-Method: Interac

Despite multiple requests, the user has not yet provided the necessary documentation to complete the verification process. We have specifically requested either a detailed transaction slip showing the user's name, amount, date, and transaction number, or a monthly bank statement since there are multiple transactions on the same day.

The user mentioned that she has contacted her bank to obtain the required statement. We are currently waiting for this documentation to proceed.

Given the circumstances, could you please advise if there is a possibility to put the complaint on hold? Without the confirmation documents, we are unable to move forward with the user's verification.

BridgetJohnson

2 years ago

Why do you keep saying you are going to close my complaint? You said you are willing to wait for me to receive the documents from my bank and submit them to Mr Bet.

Mr.Bet Casino

• Representative

2 years ago

Dear BRIDGETJOHNSON,

We understand your concerns. Different payment methods require different documents for verification, including the CA number on your payment confirmation. This ensures secure and accurate processing.

We're committed to transparency and protecting your security. If you haven't received the detailed PDF receipt with the CA number, we can wait until you obtain it.

Thank you for your cooperation. If you have questions or need help, please contact our support team.

Mr.Bet Casino Complaint Stats

Resolved 199 / 202

Avg. Amount $3,673

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Mr.Bet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 179 out of 182 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Mr.Bet Casino Complaints

See all complaints for this casino

Pending withdrawal for a month

I requested a withdrawal nearly 4 weeks ago.

My account is fully verified, and I did not violate any terms.

The withdrawal status has been stuck on 'Pending' for a month, and customer support only gives me automated template answers about a high workload.

Games played: I was strictly focused on playing slots.

Please review my pending withdrawal and let me know if you need any further information to speed up the process.

Please help me get my funds

Kind regards,

Petra

92h left

Ft500,000

Crypto withdrawal is late

I requested a withdrawal of €4000 via cryptocurrency on October 18 2026, at Mr. Bet Casino.

My account is fully verified (KYC completed), and all bonus/wagering requirements have been met. However, the transaction status is still pending after several days.

When I contacted live support, I received generic automated responses asking me to wait without providing any specific timeline or reasons for the delay.

Crypto withdrawals are usually fast, and this delay seems unreasonable given my fully verified profile.

I request the immediate approval and processing of my funds.

61h left

€4,000

Mr. Bet Casino - Delayed payment

**Subject: Mr Bet Casino – Withdrawal of HUF 112,000 Pending for More Than 14 Days**

I am filing a formal complaint against Mr Bet Casino regarding an outstanding withdrawal of HUF 112,000\.

I requested the withdrawal more than 14 days ago, using a bank withdrawal method\. However, the withdrawal is still showing as “Pending” in my account, and the funds have not been paid to me\.

I have already contacted Mr Bet’s customer support multiple times in an attempt to resolve this matter\. Unfortunately, my attempts have not resulted in a satisfactory resolution\. I have also informed the casino that I intend to escalate the matter through independent complaint platforms and other appropriate channels, but this has not led to any meaningful action\.

At this point, I am extremely frustrated by the lack of progress and the absence of a clear resolution\. My withdrawal remains pending, and I have not received my money despite waiting for more than two weeks\.

I am asking AskGamblers to review my complaint and help me obtain a clear explanation from Mr Bet Casino regarding the delay, as well as the payment of my outstanding balance of HUF 112,000\.

I am prepared to provide screenshots of the pending withdrawal, relevant dates, and copies of my correspondence with customer support as evidence\.

I believe that customers should receive clear information and timely payment of approved and valid withdrawals\. I would appreciate your assistance in bringing this matter to a fair and prompt resolution\.

**Amount disputed:** HUF 112,000
**Withdrawal method:** Bank withdrawal
**Current withdrawal status:** Pending
**Waiting time:** More than 14 days

Thank you for your assistance\.

Resolved

Ft112,000

Withholding of payment

Title: Mr.Bet Casino – HUF 800,000 Withdrawal Delayed Since October 11, 2026

Dear Askgamblers

I am requesting your assistance with a delayed withdrawal from Mr.Bet Casino.

On October 11, 2026, I requested a withdrawal of HUF 800,000. The system split my withdrawal request into four separate transactions, but as of October 16, 2026, all four transactions are still pending.

I contacted customer support and received an email stating that my withdrawal is awaiting review and approval by the relevant department. They informed me that the process usually takes up to 48 hours, but delays may occur during periods of high demand.

My account was verified previously, and I am using the same Revolut Visa card that I have successfully used for previous withdrawals. Mr.Bet has not requested any additional documents from me regarding this withdrawal.

Despite waiting five days, I have not received a clear explanation for the delay or a specific date when my funds will be paid.

I would appreciate your help in contacting the casino and resolving this issue so that my HUF 800,000 withdrawal can be processed as soon as possible.

Thank you for your time and assistance.

Kind regards

Resolved

Ft800,000

Delayed withdrawals from Mr Bet since October 9 2026

I am filing a complaint against Mr Bet Casino (9mrbet.club) regarding three delayed withdrawals totalling CLP 1,100,000.

I requested the following withdrawals on October 9, 2026:

- CLP 300,000
- CLP 300,000
- CLP 500,000

All three withdrawals are still pending. My account is fully verified, and I requested the withdrawals to my MACH virtual card, which I previously used successfully for withdrawals.

Customer support has told me that there are delays due to a high volume of withdrawals and that my payments are undergoing manual review. However, they have not provided a specific payment date, despite my requests for an update.

I have previously made successful withdrawals from this casino, so I am concerned about this prolonged delay.

I am requesting that Mr Bet process all three withdrawals totalling CLP 1,100,000 as soon as possible and provide a clear explanation for the delay.

I can provide screenshots of my pending withdrawals and my conversations with customer support as evidence.

Thank you for your assistance.

Resolved

$1,100,000

30 day withdrawal delay

I have been waiting for a payout for over 30 days now. They promised 48 hours... I have spoken to customer service several times since then, but I have only ever received meaningless, canned responses : " the process may take longer due to a high volume of requests " etc.
No clear explanation for the delay or any indication of when I will receive my money.

Resolved

Withrawal problems

hei

I have been a customer at Mr. Bet for 8 years.
Earlier this year, I made some withdrawals, and things went fine after a while.

Now I have won again and requested a withdrawal of NOK 19,100, 6 days ago. They keep giving me the same answer over and over: that there is an exceptionally high number of withdrawal requests, that many people are requesting payouts at the moment, etc. My account has been verified twice. Mr. Bet keeps stalling and delaying my withdrawal. Please help me...

Best regards, Terje
Hansen

Rejected

kr19,100

Payment delayed by 18 days

My withdrawal of 1,550 PLN has been pending for 18 days now; this is not my first withdrawal, and I have already completed the full verification process. For the past few days, the chat support agents have been giving me the same response: they claim they have a very high volume of requests and that I am in a queue.

Resolved

zł1,550

Delaying Withdrawal for Nearly a Month 175 EURO Still Unpaid

I have contacted Mr Bet several times regarding my withdrawal, but I keep receiving the same excuse about how busy they are.

I have been waiting for my ~€175 withdrawal since September 16, 2026, despite their advertised 72-hour withdrawal timeframe.

Every time I contact support, I receive the same response, with no clear explanation for the delay or any indication of when I will receive my money.

I have made withdrawals successfully in the past, so I have never experienced an issue like this before. This delay is unacceptable, and I would like Mr Bet to process my withdrawal as soon as possible or provide a clear and honest explanation for why it is being delayed.

Resolved

€175

Withdrawal delay way over time frame

I have contacted Mr Bet several times,receive same excuse about how busy they are they are refusing to follow their 72 hr withdraw time as advertised. It has now been about 2 weeks i have done two separate withdrawals one on September 29th and one on October 3 with a combined total $1.210 and have had no problems with prior withdrawals tell now.

Resolved

$1,210