Mr.Bet Casino - Delayed verification and requesting an already verified payment method

Dear Jvarelas87,

please pay your attention to the fact that when creating a new withdrawal request, the relevant department has the right to request an additional document from you for verification and the withdrawal will be approved as soon as the document meets all requirements.

We do not delay the process in any way, we also have time frames for checking all documents and we always try to comply with them, despite the high workload, which unfortunately sometimes happens.

We are grateful for your cooperation. You have been requested a proof of deposit by payment method Interac in the amount of 300 CAD for 02.02.2025.

Our support colleague has sent you information via email and in your game profile regarding the requirements of the document. Please upload it to the verification tab. If it meets all the requirements, it will be accepted.

We are always glad to help you with any questions you may have.

The document I'll upload now will be the same document I uploaded to the complaint and the same document I uploaded on march 6th.

I will also attach to the complaint the interac receipt.

On the bank statement the correct transaction is 3rd from the bottom

They've rejected the same proof that was accepted last time I verified. I've now sent the gigadat receipt instead.

Both files area available in the complaint, I think its reasonable to say its sufficient proof? If the gigadat receipt is rejected as well, I may need help as I'm not sure what document I can provide to appease the request if not for that one (in combination with the bank statement I've already provided)

Dear Jvarelas87,

previously you uploaded the general statement to the verification page again. Please upload to the verification page the first pdf document that you sent here 2 day ago immediately after our response in the thread.

I am attaching a screenshot of the message with the document that we ask you to upload, since you have not previously uploaded it to the verification page for verification.

I sent the gigadat receipt at on thursday at 13:01 my time to the verification. Perhaps I made a mistake like you say so I will try again.

as you can see in this screenshot, the document you specify has alreadyh been sent, I will send it again.

I have now been paid again, thank you to all parties involved

Dear @jvarelas87,

We are happy to hear that the payout has been received, however The AskGamblers Complaint Team is kindly asking you to clarify the total amount of the received payment/s, before we proceed with the closure of the complaint.

Please be reminded that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, we count on your assistance and cooperation during the process.

Thanks in advance for your cooperation.

the full 2343 cad

Dear AskGamblers,
Since the user's problem has been resolved and the withdrawal is successful, please close this complaint if there are no more questions in this case.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.