Complaint #169 Mr.Bet Casino

Delayed and faulty verification process

By occitane

3 years ago

I'm growing concerned about the difficulty of the verification and withdrawal process at Mr. Bet, and can see I'm not alone in that regard. Months ago, I had a large win and began the process of verification of my identity. The casino verified my ID relatively quickly but kept asking for verification of my bank account details. My verification documents were rejected multiple times, and then would take several days for review once uploaded (their site says 24-48 hours for review). Eventually (upwards of 2+ weeks), I played the funds away and gave up, after which my account was suddenly verified.

Now, I have another large win that I'm trying to withdraw. Up until the withdrawals began processing, my account was still showing as being fully verified (their site indicates that verification of your account only needs to happen once). Suddenly, once the withdrawals began processing today, I got a notice that my account was no longer verified. I spoke at length with their customer service person and uploaded the documents, as requested, with all of the required information, multiple times. This included screenshots of my bank account showing the two deposits on December 25, 2022, plus a PDF bank statement from within the past month with my name, address, and bank account number, and finally a screenshot of my bank dashboard with my name and account number.

I am STILL seeing on their site that the "payment method" verification has failed. Seeing as I'm requesting a payout via e-transfer and have verified both my identity, account number that the deposits were made from (even though theoretically with an e-transfer I can transfer the money to ANY account), and address, it seems verification is on hold. I like Mr. Bet as a casino but am growing increasingly concerned, especially as no other online casino has had such a hugely difficult verification process or required verification more than once.

Hoping we can resolve this amicably as I like this casino and would like to continue to be a customer.

Disputed Casino Mr.Bet Casino

Reason Delayed payment

Amount $1200

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

occitane

3 years ago

Hi there - verification was approved and the funds were received today. Thank you so much to AskGamblers and Mr. Bet for resolving this so quickly! My complaint can be closed. Happy New Year!

AskGamblers

• Support Team

3 years ago

Dear @occitane,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Mr.Bet Casino

• Representative

3 years ago

Dear OCCITANE,

Your account has been verified! You have successfully passed verification and your withdrawal requests have been sent to the payment provider for processing. In the next step, the withdrawals will be sent to your account.
Please note that after the transaction is successful on our part, Interac may take up to 1 banking day to process the withdrawal.

We wish you even more wins in the new year!

Best regards,
Mr.Bet Casino team

Mr.Bet Casino Complaint Stats

Resolved 167 / 169

Avg. Amount $4,065

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Mr.Bet Casino Complaints

See all complaints for this casino

Help for cash out

Yet again, and I see others are struggling with the same.. When a casino states, cash out within 0 to 48 hours, then deliver on it!

Do not speculate that a customer is gambling it away again. Do what is right, and according to your statement..

Thx

I want my winnings!

I would be fine if they stated that it will take a week, but then I would prob not use this casino.

Have tried support; just the same generic answers

83h left

kr5,500

600 EUR payout is delayed

I requested a withdrawal on July 8, 2026.

It simply isn't being processed.

I want to withdraw €600!

After speaking with support, it was confirmed that I have a bank transfer withdrawal pending, but it hasn't been processed due to the high volume of requests.

I've been playing there for a while now and have never had any problems with payouts.

Resolved

€600

Verification issues and delay of the withdrawal

I have been trying to withdraw a $4000 win for over two weeks now, and I’m getting the run around with verification issues. I keep getting a variety of errors, and they’re just not true. They’re saying my identification is blurry or unreadable, but it’s fine. Then I tried changing the type of id is submitted, and they said the same thing. Then they needed me to submit a document verifying my address. I think I tried 4 or 5 different things with my address written very clearly on them and they’ve all been rejected. I messaged in the chat and sent emails looking for specifics, but I get them same cut and paste answers every time. I’m getting very frustrated and when I googled this, I found lots of people in the same boat. I found a Reddit that said this site would help be an advocate and fight on my behalf, so I appreciate any help I can get.

Thanks,

Bhreagh

61h left

$4,000

1 month account verification delay

Around 1 month ago I won 30.000 dkk in mr bet casino and decided to withdraw. I had to verify my account so I started uploading all kind of requested documents. From payslips to residence proof etc. Everything was verified (according to the casino) except the payment method. As I am using a digital card I didn't have a physical copy to take photos of. However I provided screenshot from the bank app, of the card details (which i know other casinos had approved in the past - but not mr bet). They’ve been asking me for a statement from the bank with the card details and my name on it. I have managed to get that statement, but the bank allows only the last 4 digits of the card to be visible for security reasons. I have also provided that.
After a continuous back and fourth with mr bet, they send me a mail stating: send us the receipt of the payment you did on that day, to that merchant etc and you will be verified.
I also did that. Everything they requested on that receipt was provided. However, again suddenly they roll back in requesting a document that simply cannot exist with my bank.
I ask for help to finalise my verification as they seem to want to keep me in an eternal loop without verifying my account.
Thanks in advance

39h left

kr30,000

Verification and withdrawal delay

I requested a withdrawal on Mr.Bet casino on 3.07.2026 and they proceeded to verification process, they asked for my id, liveness check, proof of adress and payment method (in my case skrill).

When I uploaded the identification method via my id card, it got rejected, so i went for passport instead of id card, and it took a bit longer to process, after that they sent me to payment method proof, and as instructed, the screenshot of skrill account with visible account id, e mail, phone number and adress should be enough to verify, and then I got stuck in a loop of resubmission for 9 days like that info is not enough, then i went for online support on their site, and most of the answers were to wait for their department to do their work, and I got no notification that it has passed or not, and by there elaboration, I had to upload a proof of transaction from skrill to their site, as i did, and still got sent back to resubmit, but to send two files at once (my id info on skrill, and my transaction proof) were impossible since they are two different web pages

Please Ask Gamblers help me verify and withdraw my money from this website.

92h left

constantly delaying withdrawal

Hi, i've been having trouble receiving my withdrawl from mr.bet on the 21 of june. I keep on receiving the same generic and automatic answers from their chat and by email i'm not getting any respons at all. They advertise that it takes 12 hours to resolve any withdrawl request with diamond statues.

Resolved

kr48,000

Withdrawal withheld

I have put in a withdrawal request over 96 hours ago with Mr.Bet casino. I have contacted the chat multiple times with no resolution. I keep getting told that they have a high volume of withdrawals which is taking it longer than usual. I have 30 and 100 free spins sitting on my account but I cannot use them until this withdrawal is processed and one is going to expire in 2 days and the other in 4 days. I’m not sure if that’s the reason why they are with holding payment. I would appreciate your help with this matter as I am getting no reasonable explanation. I have attached my last chat conversation that I had with a Mr.Bet chat operator. I thank you in advance for your help in resolving this issue.

Resolved

$260

Late payment

On June 17 of this year, I requested different withdrawals that total the amount of CLP$12,500,000 by bank transfer. As of the date of this complaint, more than a week has passed without the payment having been processed, which greatly exceeds the maximum period of 72 hours established by the casino.

The important thing is to highlight that I have been in the VIP category for a couple of years; my profile is completely verified, so there is no impediment to identity verification that justifies the delay.

The withdrawal remains in the 'Pending' state without any explanation from the casino, delivering the reason for the delay, so I request a prompt solution to my problem.

I appreciate your help in this case.

Resolved

$12,500,000

Problem with withdrawing funds

Hello. On June 1, I submitted a withdrawal request and then went through a difficult verification process. But when it came to verifying the payment method, things went very badly. First, I sent them a bank statement for the month of May, then I sent a photo of the payment they were interested in, but it didn’t work for them. Finally, I sent them a photo of that payment from my bank’s website with full details of my name, account number, and so on. I consider this a deliberate delay of the payment intended to lure me into losing this money.
Withdrawal amount: 2,700 CAD

Resolved

$2,700

Delayed withdraw approve

I submitted a withdrawal request on 11/05/2026 at Mr.Bet Casino. According to their Terms and Conditions, withdrawals should be processed within 48 hours. However, my withdrawal request is still pending and has not been approved yet.

I have contacted customer support multiple times, but they do not provide any actual information regarding my payment. They only keep sending the same generic template response asking me to wait.

I find this situation very concerning because the casino is not respecting its stated withdrawal processing time, and the lack of communication from support makes the situation even more frustrating.

I would like Mr.Bet Casino to provide a clear explanation about the delay and process my withdrawal as soon as possible.

Resolved

Ft79,500