Complaint #169
Mr.Bet Casino
Delayed and faulty verification process
3 years ago
I'm growing concerned about the difficulty of the verification and withdrawal process at Mr. Bet, and can see I'm not alone in that regard. Months ago, I had a large win and began the process of verification of my identity. The casino verified my ID relatively quickly but kept asking for verification of my bank account details. My verification documents were rejected multiple times, and then would take several days for review once uploaded (their site says 24-48 hours for review). Eventually (upwards of 2+ weeks), I played the funds away and gave up, after which my account was suddenly verified.
Now, I have another large win that I'm trying to withdraw. Up until the withdrawals began processing, my account was still showing as being fully verified (their site indicates that verification of your account only needs to happen once). Suddenly, once the withdrawals began processing today, I got a notice that my account was no longer verified. I spoke at length with their customer service person and uploaded the documents, as requested, with all of the required information, multiple times. This included screenshots of my bank account showing the two deposits on December 25, 2022, plus a PDF bank statement from within the past month with my name, address, and bank account number, and finally a screenshot of my bank dashboard with my name and account number.
I am STILL seeing on their site that the "payment method" verification has failed. Seeing as I'm requesting a payout via e-transfer and have verified both my identity, account number that the deposits were made from (even though theoretically with an e-transfer I can transfer the money to ANY account), and address, it seems verification is on hold. I like Mr. Bet as a casino but am growing increasingly concerned, especially as no other online casino has had such a hugely difficult verification process or required verification more than once.
Hoping we can resolve this amicably as I like this casino and would like to continue to be a customer.
Now, I have another large win that I'm trying to withdraw. Up until the withdrawals began processing, my account was still showing as being fully verified (their site indicates that verification of your account only needs to happen once). Suddenly, once the withdrawals began processing today, I got a notice that my account was no longer verified. I spoke at length with their customer service person and uploaded the documents, as requested, with all of the required information, multiple times. This included screenshots of my bank account showing the two deposits on December 25, 2022, plus a PDF bank statement from within the past month with my name, address, and bank account number, and finally a screenshot of my bank dashboard with my name and account number.
I am STILL seeing on their site that the "payment method" verification has failed. Seeing as I'm requesting a payout via e-transfer and have verified both my identity, account number that the deposits were made from (even though theoretically with an e-transfer I can transfer the money to ANY account), and address, it seems verification is on hold. I like Mr. Bet as a casino but am growing increasingly concerned, especially as no other online casino has had such a hugely difficult verification process or required verification more than once.
Hoping we can resolve this amicably as I like this casino and would like to continue to be a customer.
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