Complaint #101 Mr.Bet Casino

Crypto not credited

By Andrea K.

4 years ago

Deposited via the website using my crypto currency ETH. Apparently payment failed and it was not honored or credited to my account. I have documentation and proof the crypto was debited from my wallet, a confirmation email stating a successful transaction from the payment provider Elegro. I also reached out and asked my wallet provider for proof even though I have a receipt of the transaction. Numerous attempts and queries with the customer support team and I keep getting the same copy/paste answers.. "please wait" "our relevant department is looking at it" etc etc.. In my opinion my money was taken from my account successfully, the provider of the transaction Elegro also confirmed it via email but I am penalized because their internal system has apparently failed. If they are unable to get my money back from Elegro then how will I get a refund? They won't just credit my account now even though I have documentation and transactions showing the deposit was successfully completed. I don't know what to do anymore. My wallet provider swyftx checked the domain and suggested I immediately stopped using Mr.Bet as they can see from past transactions there have been nefarious fraudulent activity on the blockchain associated with Mr.Bet. I've have many, many conversations with them now and nothing is being done, nor with any urgency. I am so happy that I did not transferred over more crypto as I initially planned on doing.

Disputed Casino Mr.Bet Casino

Reason Amount not credited

Amount $104.48

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Akig85

• New Zealand

4 years ago

Yes money received after 3 almost 4 days of a deposit.

Even if I wanted to withdraw the money I deposited because I no longer wanted to use it on the casino, once it cleared, I would have lost some of it because of their "withdraw fees".
I've had to go to all this trouble to get help with this. As I've said Elegro emailed me back and said that the money had succeeded so it was just Mr.Bet holding it up for no reason (or no reason that was or had been made clear to me). I was told numerous times from the support staff that they hadn't heard from Elegro. However Elegro emailed me back immediately and said they had already contacted Mr Bet a day ago. So what was that about? Just lies from Mr. BET?
What's the point in having a customer service support chat if they can't credit or process transactions. Every other site I use, when I ask them to process my withdraw they do it and it's done in under 15 minutes.
Anyways, it's a shame because I'm quite a regular user of Mr.Bet.

AskGamblers

• Support Team

4 years ago

Dear @Akig85,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Mr.Bet Casino

• Representative

4 years ago

Hello AKIG85,

Please be informed that we received the answer from the payment provider, your transaction, which is shown on the screenshots, was successfully processed and credited to your gaming balance. Our support managers have informed you about a successful deposit. Also, according to the system, we see that you’ve already used your balance at play. And we hope you enjoyed it!

We apologize for the long processing of your request. It took two days only because we have been waiting for the answer from the end provider. Our support team did their best, but our customer support managers do not process payment information, so we had to forward your request to the billing department.

We are always open to suggestions to improve our service, and solving such issues makes us better for your positive experience.

If you still have questions or requests, our support team is available for you 24/7 via chat or email.

Best regards,
Mr.Bet Casino team

Mr.Bet Casino Complaint Stats

Resolved 206 / 210

Avg. Amount $3,585

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Mr.Bet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 186 out of 190 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Mr.Bet Casino Complaints

See all complaints for this casino

Mr Bet Casino 300000 HUF Withdrawal Delayed Since October 6 2026

I am submitting a formal complaint against Mr.Bet Casino regarding two withdrawal requests totalling HUF 300,000, which have remained pending since October 6, 2026.

Withdrawal details:

- HUF 100,000 – Transaction ID: 82732782
- HUF 200,000 – Transaction ID: 82732778
- Withdrawal date: October 6, 2026
- Payment method: Mastercard
- Status: Pending

As of November 5, 2026, I have been waiting for 30 days without receiving either payment.

I submitted all requested verification documents, and my identity verification was successfully completed through Sumsub.

Furthermore, Mr.Bet customer support has explicitly confirmed in writing that my verification was fully completed and apologised for previously providing incorrect information.

Despite this confirmation, both withdrawals remain pending. Customer support repeatedly cites increased workload but refuses to provide a specific payment date.

I have contacted the casino numerous times and submitted a formal written complaint, but I have received no response to that complaint.

The originally communicated withdrawal processing time was 48 hours.

I am requesting AskGamblers' assistance in obtaining the full HUF 300,000 owed to me and resolving this prolonged withdrawal delay.

I have screenshots proving the pending transactions, successful verification, and the casino's written confirmation that my verification is complete.

12h left

Ft300,000

4000 PLN Bank Withdrawal Stuck in Verification Since October 26 2026 Repeated Delays

Dear AskGamblers Team,

I am submitting another complaint against Mr Bet Casino due to repeated problems with withdrawal processing.

On October 26, 2026, I requested a withdrawal of 4,000 PLN via bank transfer.

As of November 2, 2026, the withdrawal is still showing the status “Awaiting verification”.

The withdrawal has not been processed, and I have not received my money.

Despite the previous incident, the same situation is happening again.

My account has been verified, so I do not understand why every withdrawal creates further delays and additional verification procedures.

I consider it unacceptable that a casino repeatedly delays access to players’ funds without providing a specific explanation or a firm payment date.

I am asking AskGamblers to intervene and request that Mr Bet Casino:

1. Immediately complete the verification of my withdrawal.

2. Release the full amount of 4,000 PLN via bank transfer.

3. Explain why this withdrawal has remained in verification since October 26.

I hope AskGamblers will help resolve this recurring issue.

Kind regards

55h left

zł4,000

Withdrawal rejections; pending withdrawal

On 10 October I requested a withdrawal of CLP $400,000 from Mr Bet casino, and I checked every day without receiving any reply at all. On 23 October I deposited CLP $10,000 into my account and did not play anything whatsoever; then on 24 October, when I logged in to check the status of my withdrawal, I discovered that it had been rejected. I tried to re‑request the same CLP $400,000 withdrawal, but the app would not allow me to do so. I contacted customer service approximately five times, and each time I received a different explanation: first they claimed I had played and that my balance had decreased, so I sent screenshots proving that I had not played; then they said that a previous bonus had been incorrectly applied; they kept insisting that I had played and that this was why my balance was lower, and later they told me I had an active bonus, which is impossible because I only made that deposit and never accepted any bonus at all; they also mentioned that they had corrected my bets, saying they had made a mistake and that my balance was actually lower — something that never appeared that way on the app; and finally they stated that depositing that CLP $10,000 had automatically triggered a minimum wagering requirement of CLP $20,000, which I protested because I never agreed to accept any bonus. After all these complaints, I was only able to request withdrawals for CLP $300,000 and CLP $72,000. They claimed they had applied a 10 % fee because I had not completed the required playthrough, and I protested that this fee should have applied only to the CLP $10,000 deposit rather than to my original CLP $400,000 withdrawal. I have been playing at this casino for years, and I find this behaviour absolutely outrageous. Since 24 October I have been waiting for these two withdrawal requests to be processed, and to date they only tell me that they are “in progress”. I am afraid they may reduce my balance again. According to their policy, withdrawals should take no longer than 48 hours. I understand there may be some delays, but waiting nearly one month is completely unacceptable. I urgently request that they process and pay out both of my pending withdrawals immediately

Resolved

$372,000

Very long wait for the payout of funds

Hello, I’m having trouble with Mr. Bet again—they still haven’t paid out my funds, and it’s been nearly two weeks. The amount is 3,000 PLN, and there’s no sign that they’ll pay it out anytime soon. They keep giving the same canned responses, just brushing players off instead of providing any concrete answers. This isn’t the first time this has happened at this casino; they make a habit of delaying withdrawals for a very long time. If you’re thinking about signing up for Mr. Bet, I’d advise against it—you end up waiting weeks for your payouts, and getting them to actually pay you is next to impossible.

Resolved

zł3,000

Delayed 25 days payment withdrawal

I've been waiting 25 days for my withdrawal. There have been a few emails back and forth with no outcome and no real explanations, just semi generic replies. My account is verified and I have been paid out from them a few times before now. I had played through the bonus %, so that wasn't a problem and I contacted support just to be sure. Unfortunately, I didn't save that chat. All the emails are between myself and Mr Bet casino, concerning this withdrawal, are attached.

Resolved

$1,100

Withheld withdrawal

My account is fully verified (KYC completed), and I have met all the necessary terms and conditions. The withdrawal request was made on October 16, 2026, for the amount of 500,000 CLP.

Every time I contact customer support, I receive the exact same automated response stating that the financial department is reviewing it or that there is a high volume of requests. No real solution or transaction ID/Hash has been provided to me.

Since the processing time stipulated in their terms has been heavily exceeded, I request the mediation of this platform to help me get my funds released.

Thank you in advance for your assistance.

Resolved

$500,000

Delaying Payment MrBet

Hello. I have been an active player for several years and have received multiple payouts in the past; however, I currently have a pending withdrawal of 500,000 HUF, which I requested on October 16, 2026, and it has not yet been approved. I check in with customer support daily, but I have yet to receive a substantive response—only requests to be patient. Could you please assist in getting my withdrawal approved?

Resolved

Ft500,000

Delayed payment online casino

Hello. I would like to make a complaint. I have an 50.000 Huf payment, which is at pending status since 28th september. I asked the casino through chat and e-mail what is the problem, but always get the answer that they have a lot of payment and mine will be processed soon. At their page they say this amount of winning should take to 2 days to be processed, but they dont help me unfortunately. Please help me to get my money. Thank you

Resolved

Ft50,000

Pending withdrawal for a month

I requested a withdrawal nearly 4 weeks ago.

My account is fully verified, and I did not violate any terms.

The withdrawal status has been stuck on 'Pending' for a month, and customer support only gives me automated template answers about a high workload.

Games played: I was strictly focused on playing slots.

Please review my pending withdrawal and let me know if you need any further information to speed up the process.

Please help me get my funds

Kind regards,

Petra

Resolved

Ft800,000

Crypto withdrawal is late

I requested a withdrawal of €4000 via cryptocurrency on October 18 2026, at Mr. Bet Casino.

My account is fully verified (KYC completed), and all bonus/wagering requirements have been met. However, the transaction status is still pending after several days.

When I contacted live support, I received generic automated responses asking me to wait without providing any specific timeline or reasons for the delay.

Crypto withdrawals are usually fast, and this delay seems unreasonable given my fully verified profile.

I request the immediate approval and processing of my funds.

Unresolved

€4,000