Complaint #521 Mr.Bet Casino

Cannot withdraw the maximum winning of 30 as minimum withdrawal limit is 40

By Mxstorm288

7 months ago

I was offered bonus via email

Played bonus.

Completed wagering.

Tried to withdrawal max winning of $30 only to be informed the minimum withdrawal limit is $40

Asked support if I can try bridge the difference they agreed.

Tried to confirm max winning was told the general max limits... 5000 per week etc

Attempted withdrawal for 109.18

The money in my account was unlocked and was manually adjusted back down to 30$

Again I enquired how do I withdrawal a maximum of $30 when minimum to withdrawal is $40

Replied :

Not possible to create a withdrawal request for an amount below NZD 40.

Disputed Casino Mr.Bet Casino

Reason Declined payment

Amount $30

Discussion

AskGamblers

• Support Team

7 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Mr.Bet Casino management acts in accordance with their Terms and Conditions. Player has been provided full and detailed explanation how to proceed further.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Mr.Bet Casino

• Representative

7 months ago

Dear Mxstorm288,

“Play through this amount” does not mean wagering the bonus again.
It simply means using the remaining balance (NZD 30) to place bets in casino games instead of withdrawing it.

At this stage, you were offered two valid options, fully in line with the terms:

-Use the NZD 30 balance to continue playing in the casino

-Make a successful deposit, after which the balance becomes withdrawable (standard wagering rules may apply to the deposited funds)

The balance was not “reset” arbitrarily. It remained within the limits defined by the no-deposit bonus conditions that were accepted at registration.

We would appreciate @AskGamblers’ guidance on this case.

From our side, there is no system error or breach of terms. The no-deposit bonus wagering was completed correctly, the maximum withdrawal limit was applied as stated in the bonus terms, and the player was offered clear, compliant options to proceed.

Could you please advise how you see a fair resolution in this situation, given that:

- All actions were taken according to the published bonus terms
- The player was provided with viable options to resolve the matter

Your feedback on the expected outcome would be appreciated.

Mxstorm288

7 months ago

Pretty sure I had already completed the wagering of the original $20 bonusn- before you put the balance back to $30

Mr.Bet Casino

• Representative

7 months ago

Dear Mxstorm288,

“Play through this amount” means using the entire balance of NZD 30 to place bets in games until the balance is fully wagered. In other words, the funds can be used to play in the casino rather than being withdrawn. As long as the funds originate from the no-deposit bonus, the maximum withdrawal limit of NZD 30 remains in place.

You currently have two available options:
- Play through the balance
- Make a successful deposit, after which you may withdraw the full balance (please note that wagering requirements may apply to the deposited amount).

Mr.Bet Casino Complaint Stats

Resolved 169 / 171

Avg. Amount $4,021

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Mr.Bet Casino Complaints

See all complaints for this casino

Unprocessed Withdrawal Timeframe passed

Dear AskGamblers Team,

I am filing this complaint against Mr.Bet Casino due to an unjustified delay in processing my withdrawal. I was explicitly told by their support team that my withdrawal would be processed within a 48-hour timeframe. However, that time has already passed, and my funds are still pending.

I am particularly concerned because I had a similar negative experience in the past where a deliberately prolonged verification process caused me to cancel my withdrawal and lose my winnings. It feels like this is another delay tactic. I want to make it absolutely clear that I will not fall for this again, and I will not cancel this withdrawal under any circumstances.

I kindly request your assistance in getting Mr.Bet to honor their stated processing times and release my funds immediately.

Thank you for your time and help.

78h left

$13,000

Mrbet delayed withdrawal

Hello!

Mr.bet casino has been delaying my withdrawal for 1 week.

The request was added 07.21; now it's 07.28. They don't deny it; it's just sitting under review.

My account was reviewed successfully before.

I contacted them 4 times.

4400 euro, I played with raw cash, no bonuses.

Please take a view about that.

65h left

€4,400

Help for cash out

Yet again, and I see others are struggling with the same.. When a casino states, cash out within 0 to 48 hours, then deliver on it!

Do not speculate that a customer is gambling it away again. Do what is right, and according to your statement..

Thx

I want my winnings!

I would be fine if they stated that it will take a week, but then I would prob not use this casino.

Have tried support; just the same generic answers

Resolved

kr5,500

600 EUR payout is delayed

I requested a withdrawal on July 8, 2026.

It simply isn't being processed.

I want to withdraw €600!

After speaking with support, it was confirmed that I have a bank transfer withdrawal pending, but it hasn't been processed due to the high volume of requests.

I've been playing there for a while now and have never had any problems with payouts.

Resolved

€600

Verification issues and delay of the withdrawal

I have been trying to withdraw a $4000 win for over two weeks now, and I’m getting the run around with verification issues. I keep getting a variety of errors, and they’re just not true. They’re saying my identification is blurry or unreadable, but it’s fine. Then I tried changing the type of id is submitted, and they said the same thing. Then they needed me to submit a document verifying my address. I think I tried 4 or 5 different things with my address written very clearly on them and they’ve all been rejected. I messaged in the chat and sent emails looking for specifics, but I get them same cut and paste answers every time. I’m getting very frustrated and when I googled this, I found lots of people in the same boat. I found a Reddit that said this site would help be an advocate and fight on my behalf, so I appreciate any help I can get.

Thanks,

Bhreagh

57h left

$4,000

1 month account verification delay

Around 1 month ago I won 30.000 dkk in mr bet casino and decided to withdraw. I had to verify my account so I started uploading all kind of requested documents. From payslips to residence proof etc. Everything was verified (according to the casino) except the payment method. As I am using a digital card I didn't have a physical copy to take photos of. However I provided screenshot from the bank app, of the card details (which i know other casinos had approved in the past - but not mr bet). They’ve been asking me for a statement from the bank with the card details and my name on it. I have managed to get that statement, but the bank allows only the last 4 digits of the card to be visible for security reasons. I have also provided that.
After a continuous back and fourth with mr bet, they send me a mail stating: send us the receipt of the payment you did on that day, to that merchant etc and you will be verified.
I also did that. Everything they requested on that receipt was provided. However, again suddenly they roll back in requesting a document that simply cannot exist with my bank.
I ask for help to finalise my verification as they seem to want to keep me in an eternal loop without verifying my account.
Thanks in advance

26h left

kr30,000

Verification and withdrawal delay

I requested a withdrawal on Mr.Bet casino on 3.07.2026 and they proceeded to verification process, they asked for my id, liveness check, proof of adress and payment method (in my case skrill).

When I uploaded the identification method via my id card, it got rejected, so i went for passport instead of id card, and it took a bit longer to process, after that they sent me to payment method proof, and as instructed, the screenshot of skrill account with visible account id, e mail, phone number and adress should be enough to verify, and then I got stuck in a loop of resubmission for 9 days like that info is not enough, then i went for online support on their site, and most of the answers were to wait for their department to do their work, and I got no notification that it has passed or not, and by there elaboration, I had to upload a proof of transaction from skrill to their site, as i did, and still got sent back to resubmit, but to send two files at once (my id info on skrill, and my transaction proof) were impossible since they are two different web pages

Please Ask Gamblers help me verify and withdraw my money from this website.

Resolved

constantly delaying withdrawal

Hi, i've been having trouble receiving my withdrawl from mr.bet on the 21 of june. I keep on receiving the same generic and automatic answers from their chat and by email i'm not getting any respons at all. They advertise that it takes 12 hours to resolve any withdrawl request with diamond statues.

Resolved

kr48,000

Withdrawal withheld

I have put in a withdrawal request over 96 hours ago with Mr.Bet casino. I have contacted the chat multiple times with no resolution. I keep getting told that they have a high volume of withdrawals which is taking it longer than usual. I have 30 and 100 free spins sitting on my account but I cannot use them until this withdrawal is processed and one is going to expire in 2 days and the other in 4 days. I’m not sure if that’s the reason why they are with holding payment. I would appreciate your help with this matter as I am getting no reasonable explanation. I have attached my last chat conversation that I had with a Mr.Bet chat operator. I thank you in advance for your help in resolving this issue.

Resolved

$260

Late payment

On June 17 of this year, I requested different withdrawals that total the amount of CLP$12,500,000 by bank transfer. As of the date of this complaint, more than a week has passed without the payment having been processed, which greatly exceeds the maximum period of 72 hours established by the casino.

The important thing is to highlight that I have been in the VIP category for a couple of years; my profile is completely verified, so there is no impediment to identity verification that justifies the delay.

The withdrawal remains in the 'Pending' state without any explanation from the casino, delivering the reason for the delay, so I request a prompt solution to my problem.

I appreciate your help in this case.

Resolved

$12,500,000