Unjustified Withholding of 150000 Since July 21st and Withdrawals Falsely Marked as Paid
Dear AskGamblers Complaint Team,
I am escalating a severe and ongoing issue with Mostbet Casino regarding the blatant withholding of my legitimate winnings totaling 150,000 TRY. Despite my endless patience and full cooperation, the operator has been actively avoiding payment since July 21st, 2026.
On July 21st, I requested two wire transfer (havale) withdrawals amounting to 150,000 TRY. Shortly after, Mostbet intentionally marked both transactions as "Paid" in my account system. However, more than a month has passed, and these funds have absolutely never reached my bank account.
I have exhausted all communication channels with Mostbet’s support team. The situation has moved beyond a simple technical delay; it is a clear refusal to pay. I have repeatedly demanded official banking receipts or transaction reference numbers to prove they actually processed the 150,000 TRY. They consistently fail to provide a single piece of evidence. Instead, they acknowledge the non-payment but offer zero solutions, constantly stalling with generic, copy-pasted responses.
I am fully prepared to provide the AskGamblers team with unrestricted access to my financial records to prove my claims. I have attached the following undeniable evidence:
Account Screenshots: Clearly displaying the 150,000 TRY withdrawals falsely marked as "Paid."
Official Bank Statements: Full and unedited PDF statements from my bank, covering July 21st to the present date, conclusively proving that no such amount has entered my account. I am even willing to provide my bank statement passwords to the AskGamblers team for strict verification if necessary.
Extensive Chat Transcripts: Documenting my continuous efforts since July 21st, showing Mostbet's inability to provide proof of transfer and their deliberate delaying tactics.
My Demand:
This delay is completely unacceptable and violates basic industry standards. I demand that Mostbet Casino either immediately produces verifiable, official bank receipts proving they sent the 150,000 TRY, or they must instantly process the payment directly to my bank account without any further excuses.
I have ceased all gameplay on the platform pending this resolution. I trust AskGamblers to mediate this unacceptable financial dispute.
Sincerely
Of course, the very same system that has been stalling me for two months will now try to find excuses to justify itself. This is not my problem. If you haven't bothered to request these basic details from your provider over the last two months despite a customer's ongoing complaints, that is entirely your failure. When you operate this slowly and unprofessionally, things escalate to this point, you receive public complaints, and you risk losing your operating license.
Let's skip the excuses and get straight to the final stage: What is your actual next step? Are you going to refund my money or not?
Whatever agreements, policies, or miscommunications you have with your payment provider are none of my business. I refuse to be stalled for another minute.
Mostbet Casino Complaint Stats
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