Withdrawal money issue

As advised by your team, I waited for the full 4-business-day period after providing Mostbet with the new bank details. That period has now expired, but the remaining 75,000 is still not credited to my bank account.

To clarify the situation:

* My original withdrawal was for 150,000.

* Mostbet credited only 75,000.

* The remaining 75,000 has still not been received.

* Mostbet subsequently requested alternative bank details, which I provided.

* I was then informed that I needed to wait for a new processing period of up to 4 business days.

* I have now waited for that period as instructed, but the remaining amount is still unpaid.

* Mostbet’s latest responses continue to state that the payment is being processed by their financial/payment provider, without providing a completed payment or a definite completion date.

I have followed the instructions given by both Mostbet and AskGamblers and have given the operator the additional time requested. Unfortunately, the issue remains unresolved.

I respectfully ask you to assist me in obtaining the outstanding 75,000 from Mostbet.

I can provide the latest correspondence with Mostbet, proof of the new bank details being provided, and evidence showing that the remaining 75,000 has not been credited.

Thank you for your time and assistance. I would sincerely appreciate it if you could review the case again now that the requested waiting period has expired.

Kind regards,

Zulqarnain

My Gaming ID: 132270303

I am posting this publicly because I am extremely angry, disappointed, and exhausted by the way Mostbet has handled my money.

I deposited PKR 9,000 through the Easypaisa Instant deposit method into my registered and KYC-verified Mostbet account. The money was successfully deducted from my side, yet more than 24 hours later, PKR 9,000 has still not been credited to my gaming account.

What makes this situation even more unacceptable is the response I have received after reporting the problem. I have repeatedly contacted Mostbet's live customer support. Instead of giving me a concrete explanation, transaction trace, payment-provider response, or definite resolution deadline, I have repeatedly been told to wait. I also contacted Mostbet by email regarding my missing deposit and have received no meaningful response or resolution.

This is not a bonus, promotional credit, or disputed winning. This is MY OWN PKR 9,000 that was deducted through the payment method presented to me for depositing into my account.

If Mostbet or its payment provider has not received the money, then I want documentary evidence or a proper transaction investigation showing where the payment went. If the payment was received, then credit my PKR 9,000 immediately. If it cannot be credited, then arrange for the money to be reversed/refunded to the originating Easypaisa account.

Simply telling a customer to “wait” again and again without providing a definite timeframe, transaction-tracing result, or meaningful explanation is not an acceptable way to handle somebody's money.

The experience has left me feeling financially exploited rather than protected as a verified customer. A company handling customers' deposits should understand that PKR 9,000 may be a significant amount of money for a customer. Taking the payment instantly while leaving the customer to chase support for his own money is deeply distressing and unacceptable.

I am therefore asking Mostbet publicly:

1. Where exactly is my PKR 9,000?
2. Did your payment provider receive the transaction or not?
3. What is the payment-provider/transaction investigation reference for my case?
4. What is the exact maximum timeframe for resolving it?
5. Will you credit my gaming account or return my PKR 9,000?

Please do not respond to this review with another generic “please wait” message. I have already waited and contacted support repeatedly. I want an actual investigation and a specific answer.

I have preserved my Easypaisa transaction evidence, payment details, screenshots, account information, KYC status, support conversations, emails, dates and timestamps.

If this matter remains unresolved, I intend to submit the documented case to the appropriate independent complaint platforms, my payment provider and its applicable financial complaint channels, and the relevant gaming licensing/regulatory authority. I will provide the complete evidence and communication history.

I also reserve my right to submit factual complaints to any competent consumer, financial, regulatory, licensing, or dispute-resolution body that has jurisdiction over the transaction or operator.

I am not asking for any favour, bonus or compensation. I am asking for my own PKR 9,000 to be located, credited or returned.

I will update this review publicly if and when Mostbet actually resolves the matter.

Dear AskGamblers Team,

I am submitting this complaint regarding my account at Mostbet (Account ID: 275907288), which was frozen immediately after I submitted a withdrawal request for my balance of 8,500 BDT.

Following their request for account verification, I provided all the required identification documents via email on September 25, 2026. However, I have not received any response or update regarding the status of my verification since then. Furthermore, when I contact Mostbet's customer service, they fail to provide any specific information or clear updates regarding my issue.

Holding my funds of 8,500 BDT and keeping my account frozen without clear communication or timely processing of standard verification documents is completely unreasonable.

Attachments / Evidence:

1. Screenshot showing blocked/frozen account status on Mostbet.
2. Screenshot of the verification email sent on September 25, 2026

I kindly request your assistance in mediating this matter with Mostbet to expedite my identity verification, unfreeze my account, and release my remaining balance.

Thank you very much for your time and assistance.

Best regards,

< full name removed >

Registered Email: < email removed >

Account ID: 275907288

gmail.com ID 268937436 Yesterday I made a deposit, it has been 45 hours and the money has not been credited to my account yet. Please credit my deposit immediately.

Dear AskGambler Support,

I am submitting a complaint against Mostbet regarding my withdrawals totaling 27,500 PKR, which are showing as “PAYMENT SUCCESSFULLY MADE”, but I have not received the money in my Easypaisa account.

Gaming ID: 281028134

The disputed transactions are:

- 10,500 PKR — 27 July 2026, 19:14:43

- 6,000 PKR — 27 July 2026, 19:26:10

- 2,000 PKR — 27 July 2026, 19:30:01

- 5,000 PKR — 27 July 2026, 19:30:40

- 4,000 PKR — 29 July 2026, 07:53:39

Total: 27,500 PKR

All five withdrawals are marked as successfully paid in my Mostbet account, but the funds have not been credited to my Easypaisa account.

I have been contacting the Mostbet support team for the last 10 days, but they have not provided any proper response or solution.

I am attaching screenshots of all the withdrawal transactions as evidence. I am also attaching my bank/Easypaisa statement, which confirms that these amounts were not received.

The attached statement is password-protected. Statement password: 4031

I request AskGambler to urgently investigate this matter and contact Mostbet. Please ask Mostbet to provide valid payment/transaction references or proof that these payments were actually sent to my Easypaisa account.

Please help me recover my 27,500 PKR and resolve this issue as soon as possible.

Thank you.

Regards,

Gaming ID: 281028134

They blocked my account, which had a balance of about 600 USDT.

They requested a list of photos, which I provided in full. After that, they scheduled a video verification, which I successfully completed. They told me to wait for a response within two weeks.

No response followed. In the chat, they told me to wait two months. That time has already passed, and they are not responding to my emails.

Hello AskGamblers Team,

My Mostbet account is FROZEN since 17 August 2026.

Account Details:

• Account ID: 281973935
• Current Balance: 56615BDT

Problem:

It has been 21 days. I have submitted ALL documents but account is still frozen:

• NID front and back
• NID PDF
• Selfie with NID
• NID and Birth TIN certificate together
• Nagad deposit screenshot
• Nagad account screenshot

But Mostbet replied "wait 60 days" as per Paragraph 4.1

This is intentional delay. Please unfreeze my account and process withdrawal.

I attached proof: Account balance screenshot + Email from Mostbet.

Thank you

Dear AskGamblers Complaint Team,

I am escalating a severe and ongoing issue with Mostbet Casino regarding the blatant withholding of my legitimate winnings totaling 150,000 TRY. Despite my endless patience and full cooperation, the operator has been actively avoiding payment since July 21st, 2026.

On July 21st, I requested two wire transfer (havale) withdrawals amounting to 150,000 TRY. Shortly after, Mostbet intentionally marked both transactions as "Paid" in my account system. However, more than a month has passed, and these funds have absolutely never reached my bank account.

I have exhausted all communication channels with Mostbet’s support team. The situation has moved beyond a simple technical delay; it is a clear refusal to pay. I have repeatedly demanded official banking receipts or transaction reference numbers to prove they actually processed the 150,000 TRY. They consistently fail to provide a single piece of evidence. Instead, they acknowledge the non-payment but offer zero solutions, constantly stalling with generic, copy-pasted responses.

I am fully prepared to provide the AskGamblers team with unrestricted access to my financial records to prove my claims. I have attached the following undeniable evidence:

Account Screenshots: Clearly displaying the 150,000 TRY withdrawals falsely marked as "Paid."

Official Bank Statements: Full and unedited PDF statements from my bank, covering July 21st to the present date, conclusively proving that no such amount has entered my account. I am even willing to provide my bank statement passwords to the AskGamblers team for strict verification if necessary.

Extensive Chat Transcripts: Documenting my continuous efforts since July 21st, showing Mostbet's inability to provide proof of transfer and their deliberate delaying tactics.

My Demand:

This delay is completely unacceptable and violates basic industry standards. I demand that Mostbet Casino either immediately produces verifiable, official bank receipts proving they sent the 150,000 TRY, or they must instantly process the payment directly to my bank account without any further excuses.

I have ceased all gameplay on the platform pending this resolution. I trust AskGamblers to mediate this unacceptable financial dispute.

Sincerely