3 weeks ago
I submitted a deposit via eSewa to my Mostbet account on October 8, 2026. The funds were fully deducted from my digital wallet, and I provided the correct Transaction ID (1SZRGC0) on the Mostbet deposit dashboard. However, I accidentally left the eSewa "Remarks" section blank, which stopped the automated system from matching my funds.
I have repeatedly provided the transaction screenshot to live support and email support over the last 5 days, but I am being ignored. The corporate team replied to my public Trustpilot review yesterday promising an escalation, but my account balance remains stuck at 0.04. The funds are legally cleared in Mostbet's local merchant wallet. I request a manual credit to my account immediately.
I have repeatedly provided the transaction screenshot to live support and email support over the last 5 days, but I am being ignored. The corporate team replied to my public Trustpilot review yesterday promising an escalation, but my account balance remains stuck at 0.04. The funds are legally cleared in Mostbet's local merchant wallet. I request a manual credit to my account immediately.
AskGamblers
2 weeks ago
• Support Team
Dear @tamangbiraj882,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
Mostbet Casino
2 weeks ago
• Representative
Dear Biraj T., thank you for your patience. The money was successfully transferred to your game account on 19/10/2026.
It would be appreciated if you could confirm that your complaint has been solved.
Have a nice day!
Best regards, Mostbet.
It would be appreciated if you could confirm that your complaint has been solved.
Have a nice day!
Best regards, Mostbet.
tamangbiraj882
2 weeks ago
• Nepal
"Thank you for the update. I am waiting for your finance department to complete the verification and credit the NPR 20,000 to my player ID (168086881) I will keep this thread updated
Mostbet Casino
2 weeks ago
• Representative
Hello, Biraj T. and AskGamblers Team!
We apologize for the wait. We confirm that your case has been logged and is currently being processed.
The transaction details have been forwarded to the finance department and sent to the payment provider to verify the status of the funds. We are currently awaiting a response from the provider—the final decision will depend on the results of their review.
We will keep you updated as we receive more information. Thank you for your understanding and patience.
Sincerely,
Mostbet
We apologize for the wait. We confirm that your case has been logged and is currently being processed.
The transaction details have been forwarded to the finance department and sent to the payment provider to verify the status of the funds. We are currently awaiting a response from the provider—the final decision will depend on the results of their review.
We will keep you updated as we receive more information. Thank you for your understanding and patience.
Sincerely,
Mostbet
Mostbet Casino Complaint Stats
Resolved
176 / 182
Avg. Amount
$1,439
Avg. Complaint Duration
7 days
Avg. Response Time
2 days
Mostbet Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 119 out of 124 complaints in this category have been resolved.
This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.
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