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Videoslots Casino - Missing $250 deposit for 2 weeks

RESOLVED
Hijinx Canada
posted on October 30, 2017.

I made a deposit via a cash voucher 2 weeks ago. I immediately contacted the casino who said they would resolve the issue. It has now been 2 weeks and the payment company says that videoslots has taken the money from the voucher, but videoslots refuses to add the money to my account. They haven't even emailed me to say theyre working on it, and have left me in limbo wasting my time every day to check if I finally have received my funds, I even emailed them proof after 2 days and still nothing.

posted on October 31, 2017.

Hi Hijinx,

I will investigate this and I will come back here with a respond as quick as possible.

Br,

Daniel

Hijinx Canada
posted on November 1, 2017.

So after 3 weeks the money is in my account. Got no email notification or notification here that it was resolved as I was promised, but at least 3 weeks later the money was actually in my account. Really disappointed with the customer service though. But at least this was finally resolved.

AskGamblers
posted on November 2, 2017.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Videoslots Casino complaints

  • 17 of 18 resolved
  • 1 day avg response
  • 5 days avg complaint life
  • 1,876 USD avg amount

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