Attached is the proof asked for by AskGamblers.
As shown, on the 30th May, 7 transactions of £100 and 1 of £150 was taken from my bank. However I have deposit limits on Videoslots of £500 per week. 2 of these deposits were failed attempts, and after checking with my bank, it seems Videoslots had an error and somehow processed them as approved, but the money did not go to my account.
I reached out to loyalty support, who asked for information which was provided almost a week ago, after speaking to my bank to collect the required codes and information, however no response from them as of yet. For the biggest site in the world... this is poor customer service, especially for someone with a loyalty status which I have obtained.
I am more than happy to give people time if they need to investigate, as long as they inform me. however after 2 weeks o this money being missing, and both VISA and my bank saying it is on Videoslots end, I am losing faith in their ability to check simple back offices to obtain the required information for me to get my account credited, or a refund processed.