Complaint #8 Metaspins Crypto Casino

Recovery and torture during 60 days

By arash s.

2 years ago

Message on forum

Hello, dear experts and judges, 35 days ago, for the first time, I deposited 500$ ETH of ethereum currency to one of 3 ethereum addresses belonging to the casino, and until YET no credit, no refund or any has been received, they received the currency and immediately transferred that currency to the main address of the site. They insulted me and they blocked access to support Even though they confirm the receipt of the money, they don't give credit or refund the amount. Every moment they impose new and more difficult conditions on me using their position, first they said 40 days later you will get your money, then they said we will deduct 20% and after 60 days we will refund and the latest credit status of the account They decided to refund instead, because according to the rules of the site, the deposited amount must be wagered at least once before it can be withdrawn, which of course will not be left for withdrawal .this is completely an example of extortion, robbery and coercion. I do not want to risk my money in this casino under any circumstances, I have no such intention anymore, and I want the same amount to be returned to me, and I strongly and helplessly request them to respect my decision and stop this process and return the money. Sincerely, thank you.

Disputed Casino Metaspins Crypto Casino

Reason Amount not credited

Amount $500

Discussion

AskGamblers

• Support Team

2 years ago

After carefully reviewing the information presented by both parties, the AskGamblers Complaint Team has come to the conclusion that despite the player's confusion regarding wallet currencies, Metaspins Crypto Casino management has initiated communication with the service provider who will be refunding the player's funds. However, it's important to note that the service provider may require up to 60 days to complete the fund return process, for which the casino cannot be held responsible.

Given these circumstances, the AskGamblers Complaint Team has no alternative but to close the complaint as Resolved, and recommend the player to consider reopening the case if the funds are not received within the 60-day timeframe.After carefully reviewing the information presented by both parties, the AskGamblers Complaint Team has come to the conclusion that despite the player's confusion regarding wallet currencies, Metaspins Crypto Casino management has initiated communication with the service provider who will be refunding the player's funds. However, it's important to note that the service provider may require up to 60 days to complete the fund return process, which is out of Metaspins Crypto Casino control.

metaspins-notpayer

• United Kingdom • 1 reviews

2 years ago

The picture below shows that the same problem was solved for another person in two days, and you posted exactly the same message 40 days ago, and it's as if you don't respect and value anyone and you don't think it's up to you to speak?

metaspins-notpayer

• United Kingdom • 1 reviews

2 years ago

The same problem was solved by other users in two days, of course, 2 days is very long and frustrating, and why has it not been solved for me until today? It is true that your license is not difficult for you, but it is not honorable to be selfish and selfish like this, and this is not an amount that the casino cannot support and increase the credibility of Hastab.

metaspins-notpayer

• United Kingdom • 1 reviews

2 years ago

Respecting their rules is not about me and I should not pay for the rules of your contracts and I am not bound by them and here you and I are discussing our own obligations, not about the casino subsets.

Metaspins Crypto Casino Complaint Stats

Resolved 5 / 5

Avg. Amount $236

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

Metaspins Crypto Casino Complaints

See all complaints for this casino

Endless demands after 50k win on dog house

7 days ago, I deposited 5000 euros and won 50k on Dog House, submitted a withdrawal request..

What follows next is an endless cycle of them asking a document, ill submit it, theyll ask another document, ill submit it, and so on..

The email chain is 40 emails long now.

I have submitted everything under the sun: selfies, bank statements, payslips, all manner of identity documents. i have offered to do a video call, but they were seemingly uninterested.

The latest request from them, after looking at my bank statement, has asked for an invoice for one of the things I bought on my bank statement - completely irrelevant, and yet I'll go ahead and submit it anyway, just because I refuse to let them win in this endless stalling tactic.

I am shocked they have a 7.8 rating here at AG, and I am willing to provide all information required.

I am even willing to allow a trusted AG member access to my email account so they can see the absurd email trail

I would note that my gaming account remains active, and the withdrawals are still able for me to be canceled. I am also willing to allow an AG rep access to my casino account to confirm.

Resolved

Closed account

Hello my name is Borka and my username on Metaspins is < removed > closed my account after I made deposit and won giveaway and after I wagered the bonus and ask for withdraw they closed my account saying that I have duplicate accounts, which is not true. And I can prove with kyc if its needed. I have grandson that is playing there and we are living separate. We don't share same apartment, not even a same street. We also have accounts both of us on stake, bcgames and many other platforms and never had a problem. I want you to help me to reopen my account and have my funds tnx.

Resolved

Account closure and voided balance

Hi. My account was closed today and my balance was voided, the casino is accusing me of having more than one account and I can guarantee I never opened more than 1 account. The clause used to close my account was:

"8.1 Only one Account per person, household, IP address and computer device is allowed. Creating multiple user accounts may result in termination of the accounts and suspending of all payouts. If two or more users share the same household, IP address and computer device, We must be informed by the respective Accounts’ holders. You shall not provide access to your user account or allow any third party use of the Website including but not limited to minors or self excluded persons. Any returns, winnings or bonuses which You have gained or accrued during such time as the duplicate account was active may be reclaimed by us, and You undertake to return to us on demand any such funds which have been withdrawn from the duplicate account. Should We decide to leave one account open, it will be the first account that You opened with us, to which your remaining deposits, if any, will be transferred."

I never opened more than one account, I have never done that and I have been gambling for 5 years and tested dozens of casinos, never had this problem at all in any other casino because I always read T&C before I register, multi accounting is prohibited and it's something I'm aware of. I opened my account earlier this year and have used it multiple times, I verified it before even I made a deposit into it, I never took bonuses besides their so called "metaspin", I only played with my own funds, no bonus balance. Contacted support and it's useless, they say the decision is final, which to me means the casino can falsely accuse users to appropriate their funds.

I want my account reopened and my full balance reinstated (which at the moment of closure was around 177 USDT) or I simply want my balance paid in full, not only a deposit refund.

Resolved

$177

Canceled my withdrawal 3 times for me to play again

Good morning,

I have played at this casino several times. On Friday the 21st I deposited two hours later I requested a withdrawal. An hour later the withdrawal is canceled, when I ask the question to the support he tells me that it is a bug. So I replace my withdrawal and there coincidentally a problem in their base prevents the withdrawal for 2 days. Today Monday at 4:10 p.m. the withdrawal is still canceled and put back on my balance I ask the question again and the support tells me that it is normal since the withdrawal will take a lot of time and they do that if I want to play again I replace the withdrawal again and 30 minutes later they cancel the withdrawal again l and once again the support tells me that it is a server problem and that the withdrawals are processed manually and that it will take a long time.

This method is illegal to force players to play again and this kind of behavior is illegal and prohibited. On the chat site 3/4 of the players complain about the same thing cancellation of withdrawal supposedly server problem but on the other hand the deposits are made but are not credited.

I want my refund for this withdrawal. This technique is far from legitimate and this kind of casino should be closed.

Resolved