Complaint #4 Metaspins Crypto Casino

Canceled my withdrawal 3 times for me to play again

By Styxlevieuxtv

2 years ago

Good morning,

I have played at this casino several times. On Friday the 21st I deposited two hours later I requested a withdrawal. An hour later the withdrawal is canceled, when I ask the question to the support he tells me that it is a bug. So I replace my withdrawal and there coincidentally a problem in their base prevents the withdrawal for 2 days. Today Monday at 4:10 p.m. the withdrawal is still canceled and put back on my balance I ask the question again and the support tells me that it is normal since the withdrawal will take a lot of time and they do that if I want to play again I replace the withdrawal again and 30 minutes later they cancel the withdrawal again l and once again the support tells me that it is a server problem and that the withdrawals are processed manually and that it will take a long time.

This method is illegal to force players to play again and this kind of behavior is illegal and prohibited. On the chat site 3/4 of the players complain about the same thing cancellation of withdrawal supposedly server problem but on the other hand the deposits are made but are not credited.

I want my refund for this withdrawal. This technique is far from legitimate and this kind of casino should be closed.

Disputed Casino Metaspins Crypto Casino

Reason Delayed payment

Amount BTC0.01728684

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Styxlevieuxtv

2 years ago

Hello, thank you to askgamblers for having acted in my place since the casino's customer service did not want to know anything. Finally I placed 250 dollars in withdrawal while waiting for the withdrawal to be validated, so half after having wager *1. I wouldn't go back to this casino, of course, since the experience was very unpleasant, whether for me or for my community who have experienced the same disappointment.

Thanks again askgamblers you are on top

AskGamblers

• Support Team

2 years ago

Dear @Styxlevieuxtv,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Metaspins Crypto Casino

• Representative

2 years ago

Dear Styxlevieuxtv,

At Metaspins.com, our priority is to provide our customers with a delightful, secure, and seamless gaming experience.

Regrettably, over the past few days, we encountered a temporary issue with our third-party payment provider, which resulted in a delay in processing withdrawals. We sincerely apologize for any inconvenience this may have caused. Now we are pleased to inform you that the matter has now been fully resolved, and all systems are functioning smoothly once again.

Regarding your recent request for a refund of your winnings, we regret to inform you that as you have already utilized the funds to play, a refund is not possible at this point. However, we wholeheartedly understand the frustration this situation may have caused you. In light of this, we would like to extend our appreciation for your understanding and patience.

As a gesture of compensation, we have credited your account with 0.017 BTC with 1x wager.

Once again, we apologize for any inconvenience and assure you that our team is constantly striving to provide the best possible service to our clients. Should you require any further assistance or have any inquiries, please do not hesitate to reach out to our Support Team.

Thank you for your understanding and cooperation.

Sincerely yours,
Metaspins Support Team

Metaspins Crypto Casino Complaint Stats

Resolved 5 / 5

Avg. Amount $236

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

Metaspins Crypto Casino Complaints

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The email chain is 40 emails long now.

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The latest request from them, after looking at my bank statement, has asked for an invoice for one of the things I bought on my bank statement - completely irrelevant, and yet I'll go ahead and submit it anyway, just because I refuse to let them win in this endless stalling tactic.

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