Complaint #9 Mad Slots Casino

I tried to withdraw 3000 and my account was blocked

By Latrell031

2 years ago

I found Mad Slots threw a promotion and deposited 60 pounds.

After a few hours of playing, I hit a nice win (£3000).

I tried withdrawing the money and they asked me for proof of identity which I gave. They then went on to ask me for proof of address which I also gave.

All of a sudden my account was blocked while still in contact via email. I have written to them I’d say 10 times since being blocked and they just tell me “ur query is with the relevant team and they are working tirelessly to get back to you they will write via email”.

Disputed Casino Mad Slots Casino

Reason Delayed payment

Amount £3000

Discussion

AskGamblers

• Support Team

2 years ago

Dear @Latrell031,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Mad Slots Casino

• Representative

2 years ago

Dear customer,
As per information from your attached file, you were informed that your request is being processed and you will be contacted by relevant team.
Best regards,
Madslots

Latrell031

2 years ago

Thankyou mad slots for getting back to me but I don’t see how your reply helped resolve my complaint in any way shape or form I am still out of pocket as I have not recieved my withdrawal and I’ve written too you guys a handful of times since the complaint was written and still nothing other than “ you enquiry is with the relevant team and will contact you via email when they’ve reached a conclusion

Mad Slots Casino

• Representative

2 years ago

Dear Customer,
We appreciate your communication inquiry. Please be advised that all communication with our players is conducted directly through our designated communication channels. This ensures that we maintain consistency and efficiency in our interactions.

Best Regards,
MadSlots

Mad Slots Casino Complaint Stats

Resolved 4 / 4

Avg. Amount $4,045

Avg. Complaint Duration 5 days

Avg. Response Time 1 day

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