Complaint #2 Mad Slots Casino

Delay payment of £1600 pending in my account since Thursday

By Rasko89

2 years ago

I have a payment withdrawal of £1600 pending in my account since Thursday. I had a withdrawal of £10 that was pending on Friday but this has been paid. I keep getting told it's with the relevant department but nothing else. My account is fully verified and all documents had been submitted and accepted before I started the session. I have full proof of this including screenshots.

Disputed Casino Mad Slots Casino

Reason Delayed payment

Amount £1600

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Rasko89

2 years ago

Hi, sorry.

The money has been paid out now.

Thanks

AskGamblers

• Support Team

2 years ago

Dear @Rasko89,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Mad Slots Casino

• Representative

2 years ago

Dear Player,

The developers have fixed the issue and we managed to process the payment.

We will notify by e-mail soon.

Thank you

Mad Slots Casino Complaint Stats

Resolved 4 / 4

Avg. Amount $4,045

Avg. Complaint Duration 5 days

Avg. Response Time 1 day

Mad Slots Casino Complaints

See all complaints for this casino

I tried to withdraw 3000 and my account was blocked

I found Mad Slots threw a promotion and deposited 60 pounds.

After a few hours of playing, I hit a nice win (£3000).

I tried withdrawing the money and they asked me for proof of identity which I gave. They then went on to ask me for proof of address which I also gave.

All of a sudden my account was blocked while still in contact via email. I have written to them I’d say 10 times since being blocked and they just tell me “ur query is with the relevant team and they are working tirelessly to get back to you they will write via email”.

Resolved

£3,000

Pending withdrawal which casino refuses to pay

I have withdrawn 4 days ago from the casino ( 7800 pounds ). They should of transferred my money in my account but nothing is happening .

I got in contact with them 20 times, no help, they always say the same story BUT nothing happens, no solution, no time frame, nothing, always the same text for not paying.

Resolved

£7,800

Does not pay out winnings to players

Delayed withdrawal for 5 days in the amount of 260 pounds. Please help me, the casino does not pay my winnings for 5 days.

Their rules state that withdrawals are processed within 2 days. Unfortunately, my funds are not withdrawn without any explanation. My account does not require additional verification.

I issued a withdrawal request on Friday, February 9. And I received a confirmation email that the withdrawal takes place within 2 days.

Unfortunately, it's been 5 days now, my withdrawal has not been processed and the support team does not know any reason related to this case.

My questions about this matter are answered only that the relevant department will contact me as soon as possible, but no one has contacted me. I first contacted them on Sunday, no employee has contacted me. So I'm just waiting for a withdrawal that no one is doing.

I am asking for your help to understand this situation

Resolved

£260