Mad Slots Casino - Delay payment of £1600 pending in my account since Thursday

Dear Player,

We understand your frustration and we apologize for the miscommunication regarding your latest query. The KYC&Payments team will contact you by email with all the information needed.

We can assure you that we will have close communication and a quick solution for your matter.

Thank you

You already have everything you need regarding KYC. You have already validated this and accepted all the sent information. For a week now you just keep saying it's with the relevant department and will be contacted via email. Please refer to the screenshots I have already uploaded

Dear Player,

The developers have fixed the issue and we managed to process the payment.

We will notify by e-mail soon.

Thank you

Dear @Rasko89,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hi, sorry.

The money has been paid out now.

Thanks

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.