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Lord of the Spins Casino - Delaying to pay my winnings

RESOLVED
Complaint Info
Disputed casino Lord of the Spins Casino
Reason Delayed payment
Amount € 200
Posted on September 7, 2018

Hi. User is nikez96.

I made withdrawal request on 26 aug and next day i got email that i need to send documents. I sent docs and they are okay. On 29 aug i got email that they are going to pay my withdrawal on next day. 3 days are gone and i contacted live chat and they said my withdrawal is paid on next 24 hours. It didnt happen. I have also sent messages to the casino but i havent got any replies from it.

AskGamblers
Posted on September 7, 2018

Dear @nikez96,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on September 7, 2018

Hello there,

Thank you for bringing this to our attention.

We are investigating and respond shortly.

Kind regards
Lord of the Spins

nikez96 Finland
Posted on September 7, 2018

I made one withdrawal request and the withdrawal amount is 200 euros.

Posted on September 7, 2018

Hello NIKEZ96,

Thank you for your response.
Please be advised that you have been paid the amount stated above.

It has been paid to your SKRILL account.
Upon investigation we apologize as this seems to have been a human error.

We would be very grateful if you could confirm that you have been paid.

Kind regards

Lord of the Spins Casino

nikez96 Finland
Posted on September 7, 2018

Yes, now got the money. Thank you.

AskGamblers
Posted on September 7, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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