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Unjustified rejection of verification of my PayPal account


4 years ago

Dear Sir, Madam

I’m a new player at Loot Casino. I verified my identity and address with the Casino. For deposits, I’ve been using my PayPal account. Despite that I’ve send all the requested by the Casino, seems that I can’t pass the verification process for my PayPal account. I have provided all the proof required to process my payout. I have provided Casino with both pictures and screenshots of my PayPal account details confirming my name ,address and my card details (same card that I’ve made the payment from). However ,they have rejected all the proof I provided and delayed paying my winnings. There does not appear to be any reasonable justification for this delay. I received back automatic emails. No phone nr available to contact them.

I just want to withdraw my winnings. Is very frustrating knowing that I have account with other Casino, providing the same as I did with Loot Casino and I had no issue in withdrawing my money. Seems very difficult to please them.

Looking forward to hearing from you

Regards,

Luciana < surname removed >

Disputed Casino Loot Casino
Amount £1000

Discussion

User name loyalty-level-2
My withdrawal amount is £ 1,000
There was a bonus they give me and I did not touch after I win in the beginning
If I withdraw I lose my bonus and to be honest I don’t care
User name

Dear @Luka23,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Loot Casino Complaint Stats

Resolved 1 / 4
Avg. Amount $2,504
Avg. Complaint Duration 3 days
Avg. Response Time 3 days