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Locowin Casino - Refund was agreed on but payout still pending

RESOLVED
Complaint Info
Disputed casino Locowin Casino
Reason Refund declined
Amount € 266
Posted on May 22, 2020

Hi,
had accounts on both sugar casino and locowin.
Before April 20st, I`ve set Daily Deposit limits on both sugar casino and Locowin with 10 Eur.

Nevertheless, the deposit limit on both sites was deleted without my request. Therefore I was able to deposit 853 eur on sugarcasino on April 20st and 21st.

On April 22nd I requested a network wide self exclusion (also locowin) because of gambling issues on sugarcasino.

On April 23rd I nevertheless was able to deposit 266 eur on locowin, my deposit limit was again deleted without my request.

I addressed the issue to both casinos. On May, 8th both wrote me that there have been technical issues on deposit limit and have refunded me 853 eur (sugar casino) and 266 eur (locowin).

However, I have not received the refund and all requests to both sites regarding the issue have been ignored ever since and not been answered.

Best regards

AskGamblers
Posted on May 26, 2020

Dear all,

This complaint has been reopened as per Locowin Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on May 29, 2020

Hello,

We will check your issue with our payment department and get back to you as soon as we have more information.


Best regards,

Locowin casino

Posted on May 29, 2020

OK thank you. Please let me know when your investigation was successful.

Posted on June 2, 2020

Hello,

we have opened an investigation to ask why you didn't get the refund sent with sofort.

We will get back to you once we have an answer.



Best regards,

Locowin casino

Posted on June 2, 2020

Thank you.
I hope there will be news soon.

Posted on June 5, 2020

I have received the refund.
Please close the complaint as resolved.

AskGamblers
Posted on June 5, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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