Bonus game winnings not added to my balance

Day 1: I made a deposit and won some money, then requested a withdrawal.

Day 2: I received an email saying that I had to verify my identity, so I sent in all the documents they required.

Day 3: My account is fully verified.

Day 4: My withdrawal was approved according to an email sent at 03:11:33. I will attach files showing this.

Later that day, I checked my bank account and no amount of €200 had been received. I did receive another SEPA withdrawal from another casino that same day, which was approved around the same time as this one. Not the same amount as this one ofc.

Day 5: I checked my bank again and still no money. It has never taken this long before, and I have made hundreds of SEPA withdrawals over the past 10+ years.

So I logged into my Locowin account, and there it says that my €200.00 withdrawal is cancelled on my transaction page. I contacted live chat to ask what was going on with my withdrawal.

At first, they told me that my withdrawal was cancelled at 2025-12-22 03:11, which is the exact time my withdrawal was approved according to the email.

I then sent them a screenshot of that email, and after that the agent told me she was wrong and that the withdrawal was approved, not cancelled — probably because she saw that it was marked as cancelled in my transaction history.

Day 6: Live chat told me to wait and that I would receive the money. They also said that if I had not received it within 7 days, they would start an investigation. However, they did not start one and just kept telling me to wait more days.

Day 12 (Today): I still have not received any money in my bank account. While searching online, I found a case very similar to mine on AskGamblers that also involves Locowin and was resolved. I am pretty sure this is the exact issue I am experiencing right now, as the withdrawal cannot be fully approved when it is shown as cancelled in my transaction history.

I have made withdrawls from this site and it's sister sites before without any problem, so i really hope this issue can be solved with help from askgamblers as i can't do anything about it myself.

I will link the case I am referring to here, if it is allowed.

< external link removed >

I requested two withdrawals from Locowin – one for €3,000 and another for €2,250 – and several days have passed without them being processed.

I have already completed all KYC procedures successfully, and there’s no reason to delay my withdrawals. The only reply I received from support was a vague statement about “third-party checks,” with no specific details, no time frame, and no further requests for documents.

I asked for a clear deadline or update, and they failed to provide one. This situation is unacceptable, especially considering the amount involved: €5,250.

If I don’t receive a resolution shortly, I will escalate this matter to the Malta Gaming Authority (MGA), and I am already sharing my experience publicly to warn other players.

Withdrawal dates: 25-06-2025

Dear AskGamblers Team,

I am submitting a new complaint regarding delayed withdrawals at Locowin Casino, as I am once again facing unexplained delays in receiving my funds.

On 12/03/2025, I requested the following withdrawals:

• ID: 12803987 – €5,000 (Requested at 04:30)

• ID: 12804020 – €5,000 (Requested at 04:32)

• ID: 12804035 – €2,500 (Requested at 04:34)

Violation of Locowin Casino’s Terms

According to Locowin Casino’s terms and conditions, withdrawals should be processed within 48 hours after the request. My account is fully verified, and I have met all necessary requirements.

However, my withdrawals remain stuck in pending status beyond the expected timeframe. When I contact support, I only receive generic automated responses stating that my withdrawal is under “additional checks” with no explanation or estimated timeframe:

“Due to our own due diligence, we need to carry out additional checks on your withdrawal request. This may extend the validation process by a few days. Rest assured that once these checks are completed, you will receive an email notification from the relevant department.”

Request for Resolution

This lack of transparency and extended delays go against the casino’s stated policies. I kindly request AskGamblers’ assistance in escalating this matter to ensure that Locowin Casino honors its withdrawal terms and processes my payments as soon as possible.

Thank you for your time and support. I look forward to your response.

Best regards,

< first name removed >

Hello, Askgamblers, Locowin

I have made deposit 100 Euro to Locowin casino using offered 100% welcome bonus, have wagered it playing only allowed slot games (I carefully checked restricted list before playing every new slot), my bets was up to 3 Euro that not exceed allowed 4 Euro, I hit big win, 2500x with 1 euro bet and have completed bonus wagering requirements and made decision to withdraw funds, now my account is banned I can't login anymore, casino not paying me my winnings, they say about investigation but every support agent give me different information one say that investigation will go few days another say about several weeks, today already two weeks passed after my account was fully verified and withdrawal was requested.

After risking over 4,000 EUR, I won 5,000 EUR and requested a withdrawal.

A week has passed, and I am still waiting.

The support team says they are verifying something, and the process could take weeks.

This has become a big issue and is affecting me.

Now I can't withdraw the money, and waiting I don't know what.

Thank you.

I have tried to make a withdrawal on locowin 488euros but when I submit my withdrawal I get a system error code - please contact our support.

When I do contact them they seem to not understand my problem and they want screenshot on the problem.

I have send that to them an now I don't get any reply.

What am I gonna do now ??

Hello,

I won 4000 nok at locowin casino. I made a withdrawal, and then they told that I had played a slot that was on their list of illegal games to play with bonus money. I know with 100% certainty that I have not done this, as I check all the slots I play against their "banned" list before I play them. I have asked them if they can give me information about which slot this is and the date/time.

But they haven't given me that. Have asked on chat and email.

Looking for help with this problem as I know I haven't done anything wrong here.

Hello

I played at Lococasino and now my account has simply been blocked. I played at Lococasino with a bonus. After playing for a while, I wanted to check how much of the wagering requirements I had already fulfilled. I then saw that the turnover had not been credited in full. I then checked the bonus conditions again. The games were all valid. So I contacted support via chat and explained my problem. I had wagered around €2600 to date. The chat forwarded the problem. A few days later I logged in and the turnover was actually adjusted. A few days later I wanted to play again and fulfill the wagering requirements. So I tried to wager the remaining €1000. After I had made enough spins, I wanted to see if the wagering was done. I realized again that the turnover did not match. So I wrote to support again. They simply did not respond to any problems and ended the chat without further ado. Since then, my account has simply been blocked. I took screenshots of everything as a precaution so that I can prove everything. I should have a profit of about 800€. And now my account is closed

I hope you can help me.

Best regards