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Locowin Casino - Bonus game winnings not added to my balance

RESOLVED

Complaint Info

Disputed casino

Locowin Casino

Reason

Missing Funds

Amount

€ 340

Posted on March 4, 2022

I played a game called Voodoo Gold 2 days ago and I won a bonus game. From that bonus game I won 340 euros. After the bonus game ended the money was not added to my balance. When I checked from the sites betting history, it shows that I won the 340e and the next bet I made shows my balance being 340e too low, and I have picture of that. I have contacted the casinos support several times via online chat and email forms but I have only had one response and that was in online chat saying that they are busy and I should try again later.

Posted on March 7, 2022

Hello Jere,

We apologize for the issue that you had faced. We have forwarded your request to our relevant department. We will get back to you as soon as we get reply.

Your patience will be greatly appreciated....!

Best Regards,
Locowin Casino.

Posted on March 10, 2022

10 days since I contacted the customer service for the first time and 3 days since their first reply and still nothing has happened

Posted on March 10, 2022

To correct my previous message, 7 days since I contacted them for the first time

Posted on March 11, 2022

Hello DONJERMU,

This is to inform you that the issue has been resolved now and you got the answer via email.

Please check and confirm.

Best Regards,
Locowin Casino.

AskGamblers
Posted on March 11, 2022

Dear @Donjermu,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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