Complaint #15 Kingmaker Casino

Delayed payment and stalling tactics

By Rami S.

1 year ago

Message on forum

So I deposited 20e on Friday 21.3.2025. Money left from my bank account but never reached my gaming account. I got money back to my gaming account when I contacted my bank but all of a sudden money again left from my bank account on Monday 24.3.2025 but never reached my gaming account. I contacted support and they told me deposit was canceled due a technical error and money would come back to my bank account. Well money game back to my gaming account and I asked why like this they told me that their payment department had made manual deposit for me. I played one sport bet and little bit of lost relics and won 60e. I tried to withdraw but all methods had an error message ”unexpected error”. I contacted them 24.3 and they said that their payment department needs to make manual withdrawal. I asked do they needed my banking details and they said that they had it. They still have not made this manual withdrawal for me. Their support has been changing the story all the time. Once they say that they have my banking details and next they say that I need to send them when requested. I have send my iban, bank name and swift code already to them but they say it can be sent after they request it. My complaint is because they are using various stalling tactics and they refuse to let me make withdrawal request. Disputed amount is not very big but I hate that this kind of casinos can be on the market. Please help me. I still don't have any information when I will get my money. I have tried to solve this issue many times straight with kingmaker.com but they refuse to help me at all. Please be so kind and help me with this. I have waited them to make this manual withdrawal since monday 24.3 but they have done zero efforts to solve this. I have also sent emails to them but I have not got any response. I have saved 11 chat conversations and I can send them to you if you want as a proof to confirm that everything I say is true. Please help. This kind of casino is a shame for whole casino business.

Disputed Casino Kingmaker Casino

Reason Delayed payment

Amount €60.14

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Badluck

• Finland • 18 reviews

1 year ago

I can confirm that i have received my funds in my bank account. This complaint can be closed.
There is still few notes:
1. It took a really long time to receive my funds. Much more than mentioned in t&c.
2. Customer service is like a lottery machine. Some agent says something, other one says differently.
3. Lack of information during the whole process. You need to give some more spesific info than as soon as possible.
4. All in all a very negative experiment.
5. I kindly ask Kingmaker.com to close my account and delete myself from all your subscription channels.

Thank you very much askgamblers team! You were really helpfull during the whole process.

Badluck

• Finland • 18 reviews

1 year ago

Hi,
I just checked my account transaction history and you can easily see that it has been pending since yesterday. So you have not sent anything yet. My bank processes money transactions around the world within one day. This complaint cannot be closed before i have received my moneys.

Kingmaker Casino

• Representative

1 year ago

Dear Badluck,
Kindly be advised that the 60.14 EUR are send into your bank account, and you should receive them in short period of time.
Thank you for the understanding and have a great day.
Best regards,
Kingmaker Team

Kingmaker Casino Complaint Stats

Resolved 26 / 26

Avg. Amount $2,306

Avg. Complaint Duration 11 days

Avg. Response Time 2 days

Kingmaker Casino Complaints

See all complaints for this casino

Complaint Regarding Delayed Withdrawal at Kingmaker Casino

On 22 July 2026, I submitted a €300 withdrawal request at Kingmaker Casino using Zimpler, which was the same payment method I had used to make my deposit.

On 26 July 2026, my first withdrawal request was cancelled without any explanation. After the cancellation, I noticed that Zimpler was no longer available as a withdrawal method, so I had no choice but to submit a new withdrawal request via bank transfer on the same day.

Despite this, my new withdrawal request has still not been processed.

I have contacted both customer support and my assigned VIP Manager several times to ask for the reason for the delay. Each time, I have only received vague responses and have simply been told to wait. No one has explained why my first withdrawal was cancelled, why my current withdrawal has not been processed, or when I can realistically expect to receive my funds.

My account does not require identity verification, and I have not been asked to provide any additional documents. I am also a VIP player, so I expected my withdrawal to be processed within the timeframes stated by the casino.

I find it very concerning that my first withdrawal request was cancelled without any explanation and that my new withdrawal request has also remained unprocessed. The repeated vague responses, without any clear explanation, raise concerns that withdrawals may be intentionally delayed without a legitimate reason.

I respectfully request that Kingmaker Casino process my withdrawal without further delay or provide a clear written explanation of what is preventing my withdrawal from being processed and when I can realistically expect to receive my funds.

I hope this matter can be resolved promptly and fairly without the need for any further action.

94h left

€300

Payment is not made

Good day!

I requested a payout on May 18th, but nothing has happened since then.

Both support and chat give the same template text, even though I've been inquiring since Wednesday or Thursday.

They tell me to wait, but support doesn't really respond anymore.

I see that as long as you have to pay, you're fine, but they don't want to pay anymore.

According to the general terms and conditions and the chat, the payout would take 3 business days.

Resolved

Breach of self exclusion and rejected partial refund offer 1000 EUR

Dear AskGamblers Team,

I am submitting a new complaint against Kingmaker Casino regarding a severe breach of responsible gambling and self-exclusion policies.

My previous complaint was rejected due to a technical issue with email attachments, which I am now uploading directly to this form.

In 2025, I requested a permanent self-exclusion from Kingmaker Casino due to gambling problems. Despite this explicit request, the operator failed to close my access, continued unauthorized marketing, and allowed me to make 13 separate deposits totaling exactly 1,000 EUR.

Yesterday (May 14, 2026), Kingmaker Casino's support (Salvo) contacted me via email and formally offered a partial refund of 500 EUR as a "gesture of goodwill". I have rejected this partial offer, as the operator is fully liable for the entire 1,000 EUR deposited after my self-exclusion request.

I am now uploading all irrefutable evidence directly to this form:

1. The original 2025 self-exclusion email (with English translation).

2. Official bank receipts for all 13 deposits made after the exclusion request.

3. The email from Kingmaker offering the 500 EUR partial refund.

I request a full refund of 1,000 EUR.

Resolved

€1,000

Each and every time delays the payment hides under different excuses

Firstly of all thanks to AskGamblers team mediate other two complaints again I am facing same issues my first withdrawal was initiated on 6 April 2026 still 3 withdrawal pending amount 1500 euro not a single processed kindly . Kingmaker team don’t process my withdrawal ontime I request them and also Askgambler team please request them and make sure all future withdrawal process ontime . I don’t feel good to write here again and again also kingmaker reputation and rating at stake . So please proceed my all withdrawal ontime . Support has no authority at all to resolve any issue just template messages . Thanks

Resolved

€13,900

Kingmaker problem

Hello!

I'd like to file a complaint against Kingmaker Casino. On March 14th, after meeting all the requirements for the bonus I received from the casino, including the required wagering requirements, and all its requirements regarding stake limits, I managed to win and accumulate 7,000 PLN.

I immediately requested a withdrawal. Since I have a withdrawal limit of 2,000 PLN, I made three withdrawals in total:

-on March 14th, 15th, and 16th, each for 2,000 PLN. To date, 20 days after requesting the withdrawal, I haven't received any funds.

The staff uses pre-made formulas in the chat to reassure me that everything is fine. They don't provide a specific reason for the delays, nor do they provide any specific details. Unfortunately, days pass, and nothing changes. Contacting support doesn't help either.

The account is, of course, verified; this information is also available in the account/verification tab on the casino website. I'm asking for your help.

As proof of what I'm writing, I have added a screenshots of my requested withdrawals, confirmation of my account verification, and an email from Kingmaker support to this message.

Please help me.

Best regards.

< first name removed >

Resolved

zł7,000

Every time delayed the payments even account is fully verified

Dear AskGamblers Team &kingmaker

I would like to raise a serious concern regarding the Kingmakers payment system. Why is it not automated after the completion of the given timeframe? The delay in processing cases appears unjustified and artificial and does not even explain the solid reason

System is being used to artificially delay payments, rather than resolve them efficiently. This raises concerns about the fairness and transparency of your process.

Additionally, I have observed that many matters are being resolved through AskGamblers platform instead of your internal system, which further questions the effectiveness of your support.I am writing again here to resolve my issues

Most importantly, I am still waiting for my first withdrawal, even though my account has already been approved and the stated timeframe has passed. This delay is unacceptable. All withdrawals are mentioned below.

3296c8e1-d9ba-47be-b6d5-e9f533e239d3

555e8b12-c7cb-4727-9aab-15b0d0317ce5

3b6eb064-c741-49b8-b10c-9f8db3a91ebe

I kindly request an immediate update on my withdrawal status and a clear explanation for these delays.

And grant me all withdrawals will process smoothly

Note: still, the qualified offer withdrawal limit is not increased, please check.Thanks

Resolved

€1,500

Delayed Payments and disabled my live chat

In the beginning all was good they was replying and helping but few days back after winning they changed
I won 37000 euro suddenly they stopped my withdrawal or delayed. Pull back my vip level 5 to 1 I have the special limit of 3000 now 500
All withdrawal at pending.Disabled my live chat facility. No reply via email . Please check and let me know if you can help me

Resolved

€6,500