Complaint #43 Kingmaker Casino

Breach of self exclusion and rejected partial refund offer 1000 EUR

By Jiri Ville Tapio G.

3 weeks ago

Dear AskGamblers Team,

I am submitting a new complaint against Kingmaker Casino regarding a severe breach of responsible gambling and self-exclusion policies.

My previous complaint was rejected due to a technical issue with email attachments, which I am now uploading directly to this form.

In 2025, I requested a permanent self-exclusion from Kingmaker Casino due to gambling problems. Despite this explicit request, the operator failed to close my access, continued unauthorized marketing, and allowed me to make 13 separate deposits totaling exactly 1,000 EUR.

Yesterday (May 14, 2026), Kingmaker Casino's support (Salvo) contacted me via email and formally offered a partial refund of 500 EUR as a "gesture of goodwill". I have rejected this partial offer, as the operator is fully liable for the entire 1,000 EUR deposited after my self-exclusion request.

I am now uploading all irrefutable evidence directly to this form:

1. The original 2025 self-exclusion email (with English translation).

2. Official bank receipts for all 13 deposits made after the exclusion request.

3. The email from Kingmaker offering the 500 EUR partial refund.

I request a full refund of 1,000 EUR.

Disputed Casino Kingmaker Casino

Reason Self-exclusion

Amount €1000

Discussion

AskGamblers

• Support Team

1 week ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Quittinggambler

• Finland

1 week ago

Dear ask gamblers moderator and king maker casino team,
now i received information that 1000€ refund is processed by financial department of king maker casino.
Email doesn’t include receipt of proof that refund is coming to my bank account, but in this situation I trust money will register to my bank account in next few days. So we can mark this case resolved, than you for co’operation.

Best regards
Player

Quittinggambler

• Finland

1 week ago

Dear kingmaker casino,
Today is 1st of June but haven't received confirmation of succesfully done refund payment yet from your financial department. After i get confirmation we can mark this case resolved,

Kind regards
Player

Quittinggambler

• Finland

1 week ago

Dear ask gamblers moderator and kingmaker casino team,
Thank you and notify me on monday 1st of june when refund is processed and when you have send to my email evidence of successfully done refund payment.

Regards
Player

Kingmaker Casino Complaint Stats

Resolved 25 / 25

Avg. Amount $1,764

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Kingmaker Casino Complaints

See all complaints for this casino

Payment is not made

Good day!

I requested a payout on May 18th, but nothing has happened since then.

Both support and chat give the same template text, even though I've been inquiring since Wednesday or Thursday.

They tell me to wait, but support doesn't really respond anymore.

I see that as long as you have to pay, you're fine, but they don't want to pay anymore.

According to the general terms and conditions and the chat, the payout would take 3 business days.

Resolved

Each and every time delays the payment hides under different excuses

Firstly of all thanks to AskGamblers team mediate other two complaints again I am facing same issues my first withdrawal was initiated on 6 April 2026 still 3 withdrawal pending amount 1500 euro not a single processed kindly . Kingmaker team don’t process my withdrawal ontime I request them and also Askgambler team please request them and make sure all future withdrawal process ontime . I don’t feel good to write here again and again also kingmaker reputation and rating at stake . So please proceed my all withdrawal ontime . Support has no authority at all to resolve any issue just template messages . Thanks

59h left

€150,000

Kingmaker problem

Hello!

I'd like to file a complaint against Kingmaker Casino. On March 14th, after meeting all the requirements for the bonus I received from the casino, including the required wagering requirements, and all its requirements regarding stake limits, I managed to win and accumulate 7,000 PLN.

I immediately requested a withdrawal. Since I have a withdrawal limit of 2,000 PLN, I made three withdrawals in total:

-on March 14th, 15th, and 16th, each for 2,000 PLN. To date, 20 days after requesting the withdrawal, I haven't received any funds.

The staff uses pre-made formulas in the chat to reassure me that everything is fine. They don't provide a specific reason for the delays, nor do they provide any specific details. Unfortunately, days pass, and nothing changes. Contacting support doesn't help either.

The account is, of course, verified; this information is also available in the account/verification tab on the casino website. I'm asking for your help.

As proof of what I'm writing, I have added a screenshots of my requested withdrawals, confirmation of my account verification, and an email from Kingmaker support to this message.

Please help me.

Best regards.

< first name removed >

Resolved

zł7,000

Every time delayed the payments even account is fully verified

Dear AskGamblers Team &kingmaker

I would like to raise a serious concern regarding the Kingmakers payment system. Why is it not automated after the completion of the given timeframe? The delay in processing cases appears unjustified and artificial and does not even explain the solid reason

System is being used to artificially delay payments, rather than resolve them efficiently. This raises concerns about the fairness and transparency of your process.

Additionally, I have observed that many matters are being resolved through AskGamblers platform instead of your internal system, which further questions the effectiveness of your support.I am writing again here to resolve my issues

Most importantly, I am still waiting for my first withdrawal, even though my account has already been approved and the stated timeframe has passed. This delay is unacceptable. All withdrawals are mentioned below.

3296c8e1-d9ba-47be-b6d5-e9f533e239d3

555e8b12-c7cb-4727-9aab-15b0d0317ce5

3b6eb064-c741-49b8-b10c-9f8db3a91ebe

I kindly request an immediate update on my withdrawal status and a clear explanation for these delays.

And grant me all withdrawals will process smoothly

Note: still, the qualified offer withdrawal limit is not increased, please check.Thanks

Resolved

€1,500

Delayed Payments and disabled my live chat

In the beginning all was good they was replying and helping but few days back after winning they changed
I won 37000 euro suddenly they stopped my withdrawal or delayed. Pull back my vip level 5 to 1 I have the special limit of 3000 now 500
All withdrawal at pending.Disabled my live chat facility. No reply via email . Please check and let me know if you can help me

Resolved

€6,500

Kingmaker Casino Withholding Payment Since The 17th February

Good afternoon.

I hope you are well.

I have three withdrawals pending with Kingmaker, one from the 17th February, another from 18th & another from the 22nd.
I also have balance remaining in the account (you are only allowed 3 withdrawals of €500 each at a time apparently).

The total amount outstanding is €1907.70.

The account is fully verified and I have had numerous previous withdrawals.

I have followed this up by email, only to be fobbed off with 'We're working on your withdrawal' etc.

I have made a formal complaint, yet I have still not received anything.

I have attached screenshots showing all of the above.

I would very much appreciate your assistance with this matter.

Should you require anything more from me, please don't hesitate to ask.

Thank you.

Resolved

€1,908

Outstanding withdrawal requests over 450 Euros

Hey there Again,

once again i have another complain on the same Casino. I think i need to open a complain everytime im processing a withdrawal. Once again i have 2 open withdrawals which are not processed. One of the withdrawal is open for over 6 days.

I have previously made several successful withdrawals from your casino. While processing has occasionally taken more than three days, the funds have always eventually reached my account. However, the above-mentioned withdrawals are still marked as pending, and I have not received any clear or concrete response from your support team.

For your reference, I have attached screenshots of the pending withdrawal requests.

I kindly ask you to review my case urgently and provide a clear update on the status of my withdrawals.

Should you have any questions, please do not hesitate to contact me at any time.

Resolved

€450

Outstanding Withdrawal Requests over 1500 Euros

Hey there Again,

i have another complain on the same Casino. I think i need to open a complain everytime im processing a withdrawal. Once again i have 3 open withdrawals which are not processed for over 6 days.

I have previously made several successful withdrawals from your casino. While processing has occasionally taken more than three days, the funds have always eventually reached my account. However, the above-mentioned withdrawals are still marked as pending, and I have not received any clear or concrete response from your support team.

For your reference, I have attached screenshots of the pending withdrawal requests.

I kindly ask you to review my case urgently and provide a clear update on the status of my withdrawals.

Should you have any questions, please do not hesitate to contact me at any time.

Resolved

Outstanding Withdrawal Requests over 1500 Euros

Dear Team,

I have contacted your support team multiple times, but each time I only received the same automated response via chat. Unfortunately, I am now compelled to seek assistance through this channel.

At present, I have three pending withdrawal requests:

One from September 30, 2025 over 500,00€

One from October 6, 2025 over 500,00€

One from October 9, 2025 over 500,00€

So totally 1.500,00€ are pending.

I have previously made several successful withdrawals from your casino. While processing has occasionally taken more than three days, the funds have always eventually reached my account. However, the above-mentioned withdrawals are still marked as pending, and I have not received any clear or concrete response from your support team.

Furthermore, I have not been asked to complete any verification steps, which would usually be expected in such cases.

At the moment, I have over €5,000 in my account that I would like to withdraw. However, at the current processing speed, it feels like this will take an eternity, which is very concerning.

For your reference, I have attached screenshots of the pending withdrawal requests.

I kindly ask you to review my case urgently and provide a clear update on the status of my withdrawals.

Should you have any questions, please do not hesitate to contact me at any time.

Resolved

€6,500

Unprocessed withdrawal and extremely unhelpful support

I submitted a withdrawal request of 4,500 NOK to Kingmaker Casino on 23/09/2025 — it’s now been over 10 days, and the funds are still not paid.

I have contacted support multiple times via chat and email. Each time, I received a different excuse: "just wait", "we're processing it", "we have too many requests", and now they claim it's a delay from my payment provider — even though the withdrawal is still marked as 'under review' in my account.

I have sent four emails, and all were either ignored or answered with copy-paste replies. Live chat refused to provide any licensing information and told me I had to ask via email — but that also led nowhere.

This experience has been frustrating, opaque, and feels highly unprofessional. I would strongly advise others to be extremely cautious when depositing money on this platform.

Resolved

kr4,500