Complaint #51
Kingmaker Casino
Complaint Regarding Delayed Withdrawal at Kingmaker Casino
2 weeks ago
On 22 July 2026, I submitted a €300 withdrawal request at Kingmaker Casino using Zimpler, which was the same payment method I had used to make my deposit.
On 26 July 2026, my first withdrawal request was cancelled without any explanation. After the cancellation, I noticed that Zimpler was no longer available as a withdrawal method, so I had no choice but to submit a new withdrawal request via bank transfer on the same day.
Despite this, my new withdrawal request has still not been processed.
I have contacted both customer support and my assigned VIP Manager several times to ask for the reason for the delay. Each time, I have only received vague responses and have simply been told to wait. No one has explained why my first withdrawal was cancelled, why my current withdrawal has not been processed, or when I can realistically expect to receive my funds.
My account does not require identity verification, and I have not been asked to provide any additional documents. I am also a VIP player, so I expected my withdrawal to be processed within the timeframes stated by the casino.
I find it very concerning that my first withdrawal request was cancelled without any explanation and that my new withdrawal request has also remained unprocessed. The repeated vague responses, without any clear explanation, raise concerns that withdrawals may be intentionally delayed without a legitimate reason.
I respectfully request that Kingmaker Casino process my withdrawal without further delay or provide a clear written explanation of what is preventing my withdrawal from being processed and when I can realistically expect to receive my funds.
I hope this matter can be resolved promptly and fairly without the need for any further action.
On 26 July 2026, my first withdrawal request was cancelled without any explanation. After the cancellation, I noticed that Zimpler was no longer available as a withdrawal method, so I had no choice but to submit a new withdrawal request via bank transfer on the same day.
Despite this, my new withdrawal request has still not been processed.
I have contacted both customer support and my assigned VIP Manager several times to ask for the reason for the delay. Each time, I have only received vague responses and have simply been told to wait. No one has explained why my first withdrawal was cancelled, why my current withdrawal has not been processed, or when I can realistically expect to receive my funds.
My account does not require identity verification, and I have not been asked to provide any additional documents. I am also a VIP player, so I expected my withdrawal to be processed within the timeframes stated by the casino.
I find it very concerning that my first withdrawal request was cancelled without any explanation and that my new withdrawal request has also remained unprocessed. The repeated vague responses, without any clear explanation, raise concerns that withdrawals may be intentionally delayed without a legitimate reason.
I respectfully request that Kingmaker Casino process my withdrawal without further delay or provide a clear written explanation of what is preventing my withdrawal from being processed and when I can realistically expect to receive my funds.
I hope this matter can be resolved promptly and fairly without the need for any further action.
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