Casino holding withdrawals

The casino has disabled the submission options for verification and blocked my withdrawals. They have asked me for a card used months ago and it is not the same as the card used for recent deposits. I provided them with a bank statement showing the numbers and digits on the card and they haven't resolved it. I tried contacting my account manager and they have been slow in their response. I won fair and square and I am not getting my money despite showing them the card I actually used for my latest deposits along with bank statements. Further, I have also submitted a bank statement for all cards used. I am prepared to show you the bank statement used.

Hello again, AskGamblers. The reason for my contact today is regarding a self-exclusion request that Kingmaker casino failed to fullfill and caused further damage on my life and financial well-being. On May 31 2024, I had a gaming crisis where I deposited €1,500, lost it, and then cancelled two pending withdrawals in an attempt to recover my previous losses. After losing my two pending withdrawals that night I was promising myself I would never gamble again. I quickly went and requested my permanent self-exclusion through live chat support, and they told me that it wasn't possible to self-exclude myself without sending an email to [email protected]. I sent that email on 31th May 2024 and they replied on 3rd June 2024, I answered their email confirming my decision and they never answered again. That caused me to deposit again on Sunday 2nd June 2024 I was able to deposit again in an attempt to recover my previous losses until 3rd June 2024, when I finally resorted to paying for a gambling blocking software. I will be attaching proof of the email I sent, including the ticket code. In October 2025, I logged into my kingmaker account and found my account was still able to login and play normally. If it hadn't been because of my gambling-block software which I installed on June 3rd 2024, the drain would have been much bigger. By checking the credit card transactions, the total amount of these deposits from 02/06/2024 is €2,200. I request a refund of my deposits made on 2nd June 2024, for which I consider the casino fully responsible, as well as the permanent closure of my Kingmaker casino account.

Good day!

I requested a payout on May 18th, but nothing has happened since then.

Both support and chat give the same template text, even though I've been inquiring since Wednesday or Thursday.

They tell me to wait, but support doesn't really respond anymore.

I see that as long as you have to pay, you're fine, but they don't want to pay anymore.

According to the general terms and conditions and the chat, the payout would take 3 business days.

Dear AskGamblers Team,

I am submitting a new complaint against Kingmaker Casino regarding a severe breach of responsible gambling and self-exclusion policies.

My previous complaint was rejected due to a technical issue with email attachments, which I am now uploading directly to this form.

In 2025, I requested a permanent self-exclusion from Kingmaker Casino due to gambling problems. Despite this explicit request, the operator failed to close my access, continued unauthorized marketing, and allowed me to make 13 separate deposits totaling exactly 1,000 EUR.

Yesterday (May 14, 2026), Kingmaker Casino's support (Salvo) contacted me via email and formally offered a partial refund of 500 EUR as a "gesture of goodwill". I have rejected this partial offer, as the operator is fully liable for the entire 1,000 EUR deposited after my self-exclusion request.

I am now uploading all irrefutable evidence directly to this form:

1. The original 2025 self-exclusion email (with English translation).

2. Official bank receipts for all 13 deposits made after the exclusion request.

3. The email from Kingmaker offering the 500 EUR partial refund.

I request a full refund of 1,000 EUR.

Hello!

I'd like to file a complaint against Kingmaker Casino. On March 14th, after meeting all the requirements for the bonus I received from the casino, including the required wagering requirements, and all its requirements regarding stake limits, I managed to win and accumulate 7,000 PLN.

I immediately requested a withdrawal. Since I have a withdrawal limit of 2,000 PLN, I made three withdrawals in total:

-on March 14th, 15th, and 16th, each for 2,000 PLN. To date, 20 days after requesting the withdrawal, I haven't received any funds.

The staff uses pre-made formulas in the chat to reassure me that everything is fine. They don't provide a specific reason for the delays, nor do they provide any specific details. Unfortunately, days pass, and nothing changes. Contacting support doesn't help either.

The account is, of course, verified; this information is also available in the account/verification tab on the casino website. I'm asking for your help.

As proof of what I'm writing, I have added a screenshots of my requested withdrawals, confirmation of my account verification, and an email from Kingmaker support to this message.

Please help me.

Best regards.

< first name removed >

Dear AskGamblers Team &kingmaker

I would like to raise a serious concern regarding the Kingmakers payment system. Why is it not automated after the completion of the given timeframe? The delay in processing cases appears unjustified and artificial and does not even explain the solid reason

System is being used to artificially delay payments, rather than resolve them efficiently. This raises concerns about the fairness and transparency of your process.

Additionally, I have observed that many matters are being resolved through AskGamblers platform instead of your internal system, which further questions the effectiveness of your support.I am writing again here to resolve my issues

Most importantly, I am still waiting for my first withdrawal, even though my account has already been approved and the stated timeframe has passed. This delay is unacceptable. All withdrawals are mentioned below.

3296c8e1-d9ba-47be-b6d5-e9f533e239d3

555e8b12-c7cb-4727-9aab-15b0d0317ce5

3b6eb064-c741-49b8-b10c-9f8db3a91ebe

I kindly request an immediate update on my withdrawal status and a clear explanation for these delays.

And grant me all withdrawals will process smoothly

Note: still, the qualified offer withdrawal limit is not increased, please check.Thanks