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Vegas Casino Online - Issues with delayed $1,000 cashout

UNRESOLVED
Complaint Info
Disputed casino Vegas Casino Online
Reason Delayed payment
Amount $ 1000
Posted on March 21, 2018

I requested a withdrawal of 1000.00 on February 27th via wire transfer. After 2 1/2 weeks it just recently got approved. I'm 3 weeks in now from the date I requested. I contact chat everyday asking when my money will be deposited and I get the same response every time. Here is the chat convo from today.
Welcome to LiveChat

Finance IO
Support Agent
Good
Finance IO
9:02 am
Hello. How may I help you?

Melinda
Hi!
Vegas
Melmin75
Will my cash out be in my account this week?? I it's 3 weeks since I requested
Finance IO
One moment, please.

Melinda
Ty
Finance IO
Thank you for holding!

Unfortunately, our payouts provider has been delayed due to the high volume of payments in our queues at this moment. We will contact the provider so they can process your payment as soon as possible, and once it has been processed, we will notify you via e-mail.

Melinda
Please ...
Bank wires are faster ?
Finance IO
Both opitons (check/direct deposit) are quite similar in terms of processing time frames...

Melinda
Ok thank you
Read
Finance IO I'm worried this is going to turn into a very long delayed payment since its already been 3 weeks.

AskGamblers
Posted on March 30, 2018

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

AskGamblers
Posted on April 20, 2018

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

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