Complaint #401 Slots of Vegas Casino

Issue With Withdrawal

By Brandon S.

8 years ago

Message on forum

About 3 weeks ago I made a deposit using bonus code "BITCOINISBETTER". I played through the playthrough requirements and won a pretty good amount of money dont remember the exact amount. So at this point all of my funds were withdrawable from playing slots only. After playing slots for a few hours I wanted to switch it up and play some table games. But I rememebered when I was reading through the rules on the slots of vegas page I read something about "no play no max bonus" and it said that even after your funds were withdrawable you still couldnt play any excluded games. Well as far as I knew the bonus I used definitely had a playthrough amount it was pretty low but there was one for sure, and no where on the coupon did it say anything about no playthrough but it did say there was no max cashout. So just to be safe and cover myself I checked the excluded games for the bonus I used and it did not say anything about the live dealers just about tournaments( I have attached pictures of the bonus info). So just to be absolutely sure I called the toll free number and spoke with a representative and they said that as long as it was not on the list of blocked or excluded games then I would be fine. Also for the live dealer games you have to actually withdraw funds from your S.O.V account into the live dealer account. So I was absolutely sure that there was no bonus restriction on that. Well the other day I noticed my withdrawls were no longer pending so I assumed that they had been approved. I waited a few days and didnt hear anything or receive any money so I went to my transactions on my account. I see that my withdrawals had been rejected and all of my funds($5934.05) had been withdrawn from my account, no email or call letting me know or any sort of explanation at all. The only reason I found out was because I logged on and went to the transactions. Absolutely furious I got on live chat and asked the representative what was going on with my withdrawals. He says that my withdrawals were rejected due to playing "non allowed games" I asked what he was talking about and he said "live dealer". So if you could please get this squared away for me I would greatly appreciate it. I have been playing at this casino for a long time now and I really like playing here as you can see from all of my deposits so I hope we can get this taken care of in a timely manner as I have already been waiting weeks. The 3 withdrawals equaled to $5934.05. Thanks hope to hear from you soon

Disputed Casino Slots of Vegas Casino

Reason Declined payment

Discussion

AskGamblers

• Support Team

8 years ago

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Slots of Vegas Casino management in regards of this complaint to confirm and justify the casino actions. The player has transferred funds that she built up while playing aforementioned bonus, to play Live Player Blackjack, and by that act violated bonus term:

All Deposit Bonuses for Slots and Keno with No Restrictions (No Playthrough and No Max Cash-Out) come with our software minimum of 1X Playthough (deposit + bonus amount) before the funds become withdrawable. Even after completion of the playthrough, playing anything other than Slots, Keno, Bingo and/or Scratch Card games will void any and all winnings. Unless specifically stated otherwise, bonus amount is always considered non-cashable and will be removed from the amount of your withdrawal request.

We would like to use this occasion and inform the player that it is extremely important to familiarize yourself with the specific terms and conditions of each and every casino and/or bonus you might be considering accepting.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

Slots of Vegas Casino

• Representative

8 years ago

Hmmmm...the attachment was cut off. Hopefully this will come up better.

Slots of Vegas Casino

• Representative

8 years ago

Hi Maria--

I believe you're either not understanding the terms or you're refusing to accept them.

I've attached the actual bonus involved, with the terms as given. I've also forwarded your game logs and your transfers of funds for Live Player Blackjack to AskGamblers as proof.

I'm very sorry for the disappointment, however, it is the player's responsibility to understand the terms and conditions (whether at our casinos or any other) PRIOR to playing. Also, please don't substitute any second-party websites printed terms for that of the actual casino's printed terms and conditions.

All the best,

Tawni

adoptapit

• Colorado • 1 reviews

8 years ago

Adding to my post up above^^^^^^. Just the other day I made a $30 deposit (same amount that i deposited when I won the money) and used the same exact bonus that I used whenI won the money ("BITCOINISBETTER"). And as you can see from the picture I have attached this is definitely not a "no play bonus". And as I added in my post above^^^ no where does it say anything about "no play" or "no rule" bonus like all of the other ones do. Please read my previous post first. Thanks look forward to hearing from you Tawni!!

Slots of Vegas Casino Complaint Stats

Resolved 581 / 603

Avg. Amount $3,124

Avg. Complaint Duration 16 days

Avg. Response Time 3 days

Slots of Vegas Casino Complaints

See all complaints for this casino

Taking really long to get payed

I won total of $7500 in April 2026. So far I been paid $5237. The remaining $2318 has been stretching it out and not paying me. As of today 05/27 I was told to come back on 6/4 to have my $816 withdrawal escalated if not paid by then. And the other $1502 which I requested to be paid on 04/15/26 has not even been approved by the casino.

Resolved

$2,318

Slots of Vegas delayed payment

Amount 2004 - submitted april 17.

Denied needed update Id.

All docs were then uploaded and verified.

May 6th approved.

May 20th -10 business days still no payout.

Ticket submitted - up to 72hrs to respond per their site.

May 25th - follow up past 72hrs and they want to submit another ticket.

Credibility in question …

Rejected

$2,004

7 to 10 day have past STILL NO PAYOUT

I made a withdrawal of $1001.00 from Slots Of Vegas online casino, and today is actually the last day of the 7-10 days that they make you wait, after it’s been approved. It was approved on May 4, 2026 and nothing has been deposited into my account. I have made withdrawals with this casino before, but they have never made me wait this long to receive my payout. Yes, in the past, they have made it difficult to receive my withdrawal, but once everything that was needed was submitted, they always sent my withdrawal about 3-4 days after. I have given them everything that is needed, and the 7-10 days that they make you wait after it’s been approved have already gone by, today being the 10th day, BUT YET, STILL NO WITHDRAWAL. My account has been FULLY VERIFIED, AND NO BONUS WAS USED, and YES, I am a player from the US. California, to be exact. PLEASE HELP.

Resolved

$1,001

Still waiting on payment

Have a withdrawal that was approved on 4-22-26 was told would be process 7-10 days after 3 weeks waiting.just received email saying payment being reviewed will be processed in next 7-10 days
This is after being denied 2 times sending in 10-15 emails for documents and 1st withdrawal request on 3-9 this seems to be the never ending cycle

Resolved

$1,960

Not paying out winnings and changing rules

I've been playing for years. And was a VIP member. And it has always been a struggle to get paid on time. Always an excuse & false promises.

In the last two months, I’ve been winning & they all of a sudden said they took my VIP away because I needed to play more. Then my payments were due, and I never saw them.

I kept reaching out and getting run around by different people.

Then they started approving my withdrawals and taking them off my account, but never sending them to my Bitcoin account.

Then they erased all my previous transactions in my profile.

I am owed $5745 and have been told for two months every excuse not to pay it.

Very frustrating!

Resolved

$5,745

Refused to wire winnings to a bank they recommend

They refused to wire it to my main bank, then they recommended another one.. I went through months of back and forth.

They finally received all the docs needed and still denied a wire, so I have over 1200 in winnings I can never withdraw because they won’t wire to the bank they in fact recommended.

The only thing I can do after giving them thousands of dollars is to just play my winnings until they’re exhausted and then close my account.

That’s got to be criminal.

How many bank accounts am I supposed to open? My credit score has gone down because of this, and my card was compromised because of this site.

Resolved

$1,200

Withdrawals Delayed And Not Paid Since March

I have been attempting to resolve withdrawal issues with Slots of Vegas since March.

At this time, I have multiple withdrawals pending that have been delayed repeatedly and have not been paid.

Several withdrawals have been sitting since March and April without being processed or completed.

These withdrawals have been delayed multiple times, in some cases four or more times, without clear explanation or updated timelines.

I have contacted support through chat and email on numerous occasions and have not received clear answers or resolution.

My concerns are:

1. Withdrawals are being delayed repeatedly without clear explanation
2. Payments are not being processed within the stated timeframes
3. Ongoing lack of communication and meaningful support

I am requesting:

- Processing of all pending withdrawals
- A clear and accurate payout timeline
- Resolution of all delayed payments

I am seeking payment of all funds owed and immediate attention to this matter.

Unresolved

$10,348

Past due Withdrawal Approval

I requested a withdrawal of $473.00. The terms and conditions state approvals (not payouts) take 7-10 business days, then another 7-10 business days for payment processing. That is absolutely ridiculous. However I agreed to play there son held me accountable to their terms. But this now over 10 business days and my withdrawal is still not approved. The winnings are from 100% my own money with no bonus attached. The deposit and withdrawal request is from an already approved and verified crypto wallet using bitcoin. It is not my first withdrawal from this site. This should be the easiest approval to process. I want my money.

Resolved

$473

Won't pay winnings

So I won $2500 playing slots.

Both the ID and the debit card that I used were verified.

They keep telling me that they can’t send funds to the account I provided when I personally called the bank and asked if money could be internationally wired to that account, and I was told YES.

I keep asking the reason why they can’t send the money to that account, and they will not answer the question.

Resolved

$2,500

Slots of Vegas keeps rejecting the same PDF bank statement and delaying my withdrawal

I requested a withdrawal on March 17, 2026. Since then, Slots of Vegas has repeatedly delayed my withdrawal by making changing and repetitive document demands, even though I have already provided the exact documents they requested multiple times.

I submitted:

• the most recent full bank statement in PDF format for account ending in <removed>

• a recent water bill as proof of address,

• my passport as proof of legal residence,

• and my current driver’s license.

The statement I submitted is the original PDF downloaded directly from the bank's website. It is not a screenshot. It is the most recent statement, it is for account ending in <removed>, it shows transaction activity, and it shows a positive ending balance.

Despite this, their support team keeps sending repetitive emails saying the bank statement is not acceptable and asking me to resend the same PDF again and again. Different representatives have told me different things, including requests for a passport, driver’s license, utility bill, proof of legal residence, and repeated requests for the same PDF. I have complied over and over, but they still have not processed my withdrawal or identified any specific defect in the document.

They have also repeatedly told me the matter is being “escalated,” but nothing has been resolved. I have asked them multiple times to identify the exact defect in the statement if they are rejecting it, and they have failed to do so.

At this point, I believe they are improperly delaying my withdrawal by repeatedly demanding the same documents without a valid explanation.

I am requesting that Slots of Vegas:

1. confirm receipt and acceptance of the documents I already submitted,

2. stop sending generic requests for the same PDF statement,

3. identify any actual specific deficiency if one truly exists, and

4. process my withdrawal immediately.

I have preserved the emails and records of my repeated submissions.

Resolved

$1,572