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iNetBet Casino - Casino is being dishonest to me

Complaint Info
Disputed casino iNetBet Casino
Reason Bonus terms violation
Posted on May 16, 2014

Absolutely dishonest and ridicoulous. I received 10$ no deposit bonus, I wagered on the allowed games( 95% on Vegas 3card Rummy), I played also a couple of times(small amount) on Roulette but it was not counting for the WR. I met my wager requirements and I asked for a 26$ Neteller Withrawal...it' s approved they said first....

Date Transaction Amount

1/18/2013 3:57:38 AM Promo Credit Withdrawal Approved! ($26.00)

1/18/2013 3:57:38 AM Promo Credit Withdrawal Requested ($26.00)

but no money in my Neteller, I write for explanations and that's their answer:


I am afraid your withdrawal was denied and your play void

The reason for this is that you played excluded games such as Roulette on

the free chip you claimed

If there is anything else we can assist with please let us know


inetBet Support

so poor, what to do?

Posted on January 27, 2013


I am sorry but I fail to see how you have any grounds for a complaint.

The rules for our free chip offers are very clear. These show that certain games cannot be played when using free chips.


Not only are the excluded games shown here they are also listed in full in your cashier when a coupon is redeemed.

You state in your complaint here that you played Roulette. This is an excluded game. So as per the terms and conditions, which you agreed to when claiming the free chip, your play is void.

There is no complaint to deal with here.

Best Regards


Posted on January 28, 2013


I am sorry but we are not being dishonest with you in any way.

The terms for the free chip are clearly visible on the offer, as well as that when you enter the code the allowed and disallowed games are clearly listed.

You as well did not receive this free chip as you are inferring, you opened an account and entered the code, so the terms were and are very clear.

You chose to ignore both these notifications.

You did not simply play a ‘little’ on Roulette, you also played Baccarat, BlackJack and Tri-Card Poker, all of which you won on and all of which are not allowed.

You then played the ‘allowed’ game Vegas 3 card Rummy and you lost making the wagering and tried to cash out the balance.

If you are going to make allegations please at least ensure they are truthful and accurate.

Emily Hanson

Manager iNetBet

Posted on February 1, 2013

 fedeboom, everything seems reasonable in this explanation! Can we close this complaint?

Posted on February 17, 2013

 Dear @fedeboom,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

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